Lenovo 2958XFU, G550 Appendix A. Getting help and service, Calling the customer support center

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Appendix A. Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

Getting help on the Web -------------------------------------------------------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport.lenovo.com.

You can find support information for your Lenovo computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the customer support center --------------------------------------------------------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the customer support center. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

•Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

•Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

•Identification of software problem sources

•Configuration of BIOS as part of an installation or upgrade

•Changes, modifications, or upgrades to device drivers

•Installation and maintenance of network operating systems (NOS)

•Installation and maintenance of application programs

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Contents G450/G550 User Guide Page Respective Users Dear user Explanation of hard disk capacityContents „ Read this first Important safety informationUnpack Working placeOn using Important safety informationService and upgrades „ Lenovo G550 Getting to know your computerGetting to know your computer „ Lenovo G450Power button Volume buttonsIndicators Speakers Specific models onlyFan louvers Kensington slotRJ-45 port VGA portOptical drive Microphone jack Headphone jack Bottom view Hard disk drive HDD compartment Battery latchSpring loaded Memory/CPU Central processing Unit compartment G450„ Configure the operating system „ Connect to the powerLearning the basics „ Read the manuals„ Shutting down your computer Learning the basicsPutting your computer into sleep state „ Checking battery status Using AC adapter and battery„ Charging the battery „ Removing the battery packLeft click button „ Handling the batteryG550 „ Numeric keypad„ Function key combinations Volume buttons a~c specific models only „ Volume buttons and OneKey Rescue System buttonVolume up Volume down Mute/Unmute OneKey Rescue System button dSystem status indicators „ Using passwords „ Using VeriFace„ Attaching a security lock not supplied Utility„ Connecting a universal serial bus USB device „ Using memory cards not supplied„ Connecting an ExpressCard device specific models only Inserting a memory cardPairing with a Bluetooth enabled device Enabling Bluetooth communicationsLearning the basics Inserting an ExpressCard/34 device Removing an ExpressCard/34 devicePage „ Software configuration Using the computer networkWireless network technology connect without wiring „ Hardware connection„ Using Wi-Fi/WiMax specific models only Wireless connectionUsing the computer network Enabling wireless connection„ Using Lenovo OneKey Recovery in Windows OneKey rescue system„ Introduction Troubleshooting Troubleshooting What can I do if the backup process fails?When do I need to use the Back up my data feature? Display problems Password problemKeyboard problems Computer screen problems Troubleshooting Sleep or hibernation problemsBattery problems Troubleshooting Sound problemsHard disk drive problem Startup problemTroubleshooting Other problems Replacing the battery „ To replace the batteryUpgrading and replacing devices Replacing the hard disk drive Upgrading and replacing devicesHandling a hard disk drive Upgrading and replacing devices Page Upgrading and replacing devices Removing the optical drive Upgrading and replacing devices Calling the customer support center Appendix A. Getting help and serviceGetting help around the world Appendix A. Getting help and serviceWarranty Service Telephone Numbers Appendix B. Use, and care information „ Be careful about where and how you workCaring your computer „ Notice of static-electricity„ Carry your computer properly „ Be gentle with your computer„ For outdoor use „ Handle storage media and drives properly„ Data safety „ Take care in setting passwords„ Other important tips „ Ergonomic information „ What if you are traveling?„ Questions about vision? „ General tips for maintenance „ Cleaning the cover of your computer „ Cleaning your computer keyboard„ Cleaning your computer display „ What this warranty covers Appendix C. Lenovo limited warranty„ How to obtain warranty service „ What your service provider will do to correct problemsAppendix C. Lenovo limited warranty „ Replacement of a product or part„ Your additional responsibilities Information„ What this warranty does not cover „ Use of personal information„ Limitation of liability „ Dispute resolution „ Other rights„ European Economic Area EEA Lenovo Technology B.V. Turkiye Istanbul Subesi „ Lenovo Turkey addressCustomer Replaceable Unit CRU Service On-site Service „ Types of warranty serviceCourier or Depot Service Customer Carry-In or Mail-In ServiceAppendix C. Lenovo limited warranty Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix E. Notices Appendix E. Notices „ Export classification noticeWindows Vista Windows XP„ Wireless interoperability Wireless related information„ Usage environment and your health „ Safety information related to Mobile Broadband„ Federal Communications Commission FCC Statement Electronic emissions notices„ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada„ German Class B Compliance Statement „ European Union Compliance Statement Class B Compliance „ Korea Class B „ Japan Compliance Statement for Power line Harmonics„ General recycling statement EU Weee statements„ Disposing of a Lenovo Computer Components Japan recycling statementsAppendix E. Notices Appendix F. Lenovo regulatory notice Factory preinstalled Wireless LAN/WiMAX module„ Read first regulatory information „ USA Federal Communications Commission FCCAppendix F. Lenovo regulatory notice II. Preinstalled integrated Bluetooth moduleII Preinstalled integrated Bluetooth module Factory preinstalled Wireless LAN modules„ Canada Industry Canada IC IC Certification numberII Module Bluetooth intégré préinstallé Modules de réseaux local sans fil pré-installé à l’usineIV Exposure of humans to RF fields RSS-102 Numéro d’homologation ICFederal Communications Commission FCC Statement „ Electronic emission noticesTested To Comply With FCC Standards „ Europe EU Declaration of Conformity Appendix F. Lenovo regulatory notice For model 512ANMMW For model 533ANMMW For model BCM94312MCG Reference no Title Declaration of ConformityRestriction de bande de fréquence de l’Union Européenne EU Frequency band restriction Περιορισμός ζώνης συχνοτήτων ΕΕ Begränsning för EU-frekvensband Takmarkanir ESB á tíðnisviði Restrizzjoni fuq il-faxxa tal-frekwenza ta l-UE „ Notice for users in Pakistan „ Notice for users in Ukraine„ Notice for users in Morocco „ Notice for users in Brazil For model 512ANMMW „ Notice for users in Saudi ArabiaFor model 533ANMMW For model BCM94312MCG For model BCM92046 For models BCM94312MCG, 512ANMMW, 533ANMMW, and BCM92046 „ Notice for users in UAE„ Notice for users in Indonesia „ Notice for users in India„ Notice for users in the Philippines „ Notice for users in Malaysia„ Notice for users in Singapore For models BCM92046, 512ANMMW, 533ANMMW, BCM94312MCG „ Notice for users in TaiwanAppendix F. Lenovo regulatory notice Appendix F. Lenovo regulatory notice Appendix G. Features and specifications Trademarks Electronic emissions For US users IndexIndex ProblemsPage Do not Return IT to the Store New World. New Thinking.TM
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