Lenovo G550, 2958XFU manual Troubleshooting

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Chapter 5. Troubleshooting

Frequently asked questions -----------------------------------------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see Lenovo G450/G550 Setup Poster.

What safety precautions should I follow when using my computer?

See “Important safety information” on page ii of this guide.

How can I prevent problems with my computer?

See “Appendix B. Use, and care information” on page 40 of this guide. More tips can be found in Chapter 1 and 2.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix D. Customer replaceable units (CRUs)” on page 53 of this guide.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey rescue system” on page 23.

How can I contact the customer support center?

See “Appendix A. Getting help and service” on page 37 of this guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix C. Lenovo limited warranty” on page 46.

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is pre-installed with an operating system, Lenovo provides all drivers that you need in your hard disk.

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Contents G450/G550 User Guide Page Respective Users Explanation of hard disk capacity Dear userContents Important safety information „ Read this firstUnpack Working placeImportant safety information On usingService and upgrades Getting to know your computer „ Lenovo G550„ Lenovo G450 Getting to know your computerVolume buttons Power buttonIndicators Speakers Specific models onlyKensington slot Fan louversRJ-45 port VGA portOptical drive Microphone jack Headphone jack Bottom view HDD compartment Battery latch Hard disk driveSpring loaded Memory/CPU Central processing Unit compartment G450„ Connect to the power „ Configure the operating systemLearning the basics „ Read the manualsPutting your computer into sleep state „ Shutting down your computerLearning the basics Using AC adapter and battery „ Checking battery status„ Charging the battery „ Removing the battery pack„ Handling the battery Left click button„ Numeric keypad G550„ Function key combinations „ Volume buttons and OneKey Rescue System button Volume buttons a~c specific models onlyVolume up Volume down Mute/Unmute OneKey Rescue System button dSystem status indicators „ Using VeriFace „ Using passwords„ Attaching a security lock not supplied Utility„ Using memory cards not supplied „ Connecting a universal serial bus USB device„ Connecting an ExpressCard device specific models only Inserting a memory cardEnabling Bluetooth communications Pairing with a Bluetooth enabled deviceLearning the basics Inserting an ExpressCard/34 device Removing an ExpressCard/34 devicePage Using the computer network „ Software configurationWireless network technology connect without wiring „ Hardware connectionWireless connection „ Using Wi-Fi/WiMax specific models onlyUsing the computer network Enabling wireless connection„ Introduction „ Using Lenovo OneKey Recovery in WindowsOneKey rescue system Troubleshooting When do I need to use the Back up my data feature? TroubleshootingWhat can I do if the backup process fails? Keyboard problems Display problemsPassword problem Troubleshooting Sleep or hibernation problems Computer screen problemsTroubleshooting Sound problems Battery problemsHard disk drive problem Startup problemTroubleshooting Other problems Upgrading and replacing devices Replacing the battery„ To replace the battery Handling a hard disk drive Replacing the hard disk driveUpgrading and replacing devices Upgrading and replacing devices Page Upgrading and replacing devices Removing the optical drive Upgrading and replacing devices Appendix A. Getting help and service Calling the customer support centerAppendix A. Getting help and service Getting help around the worldWarranty Service Telephone Numbers „ Be careful about where and how you work Appendix B. Use, and care informationCaring your computer „ Notice of static-electricity„ Be gentle with your computer „ Carry your computer properly„ For outdoor use „ Handle storage media and drives properly„ Other important tips „ Data safety„ Take care in setting passwords „ Questions about vision? „ Ergonomic information„ What if you are traveling? „ General tips for maintenance „ Cleaning your computer display „ Cleaning the cover of your computer„ Cleaning your computer keyboard Appendix C. Lenovo limited warranty „ What this warranty covers„ How to obtain warranty service „ What your service provider will do to correct problems„ Replacement of a product or part Appendix C. Lenovo limited warranty„ Your additional responsibilities Information„ Limitation of liability „ What this warranty does not cover„ Use of personal information „ European Economic Area EEA „ Dispute resolution„ Other rights „ Lenovo Turkey address Lenovo Technology B.V. Turkiye Istanbul Subesi„ Types of warranty service Customer Replaceable Unit CRU Service On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In ServiceAppendix C. Lenovo limited warranty Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix E. Notices „ Export classification notice Appendix E. NoticesWindows XP Windows VistaWireless related information „ Wireless interoperability„ Safety information related to Mobile Broadband „ Usage environment and your healthElectronic emissions notices „ Federal Communications Commission FCC Statement„ German Class B Compliance Statement „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ European Union Compliance Statement Class B Compliance „ Japan Compliance Statement for Power line Harmonics „ Korea Class B„ General recycling statement EU Weee statementsJapan recycling statements „ Disposing of a Lenovo Computer ComponentsAppendix E. Notices Factory preinstalled Wireless LAN/WiMAX module Appendix F. Lenovo regulatory notice„ Read first regulatory information „ USA Federal Communications Commission FCCII. Preinstalled integrated Bluetooth module Appendix F. Lenovo regulatory noticeFactory preinstalled Wireless LAN modules II Preinstalled integrated Bluetooth module„ Canada Industry Canada IC IC Certification numberModules de réseaux local sans fil pré-installé à l’usine II Module Bluetooth intégré préinstalléIV Exposure of humans to RF fields RSS-102 Numéro d’homologation IC„ Electronic emission notices Federal Communications Commission FCC StatementTested To Comply With FCC Standards „ Europe EU Declaration of Conformity Appendix F. Lenovo regulatory notice For model 512ANMMW For model 533ANMMW For model BCM94312MCG Declaration of Conformity Reference no TitleRestriction de bande de fréquence de l’Union Européenne EU Frequency band restriction Περιορισμός ζώνης συχνοτήτων ΕΕ Begränsning för EU-frekvensband Takmarkanir ESB á tíðnisviði Restrizzjoni fuq il-faxxa tal-frekwenza ta l-UE „ Notice for users in Morocco „ Notice for users in Pakistan„ Notice for users in Ukraine „ Notice for users in Brazil „ Notice for users in Saudi Arabia For model 512ANMMWFor model 533ANMMW For model BCM94312MCG For model BCM92046 „ Notice for users in UAE For models BCM94312MCG, 512ANMMW, 533ANMMW, and BCM92046„ Notice for users in India „ Notice for users in Indonesia„ Notice for users in Malaysia „ Notice for users in the Philippines„ Notice for users in Singapore „ Notice for users in Taiwan For models BCM92046, 512ANMMW, 533ANMMW, BCM94312MCGAppendix F. Lenovo regulatory notice Appendix F. Lenovo regulatory notice Appendix G. Features and specifications Trademarks Index Electronic emissions For US usersProblems IndexPage Do not Return IT to the Store New World. New Thinking.TM

G550, 2958XFU specifications

The Lenovo 2958XFU G550 is a reliable and versatile laptop designed primarily for everyday computing tasks, making it a suitable option for both students and professionals. Launched in an era where portability and functionality took precedence, the G550 successfully combines essential hardware with user-friendly features.

One of the standout aspects of the Lenovo G550 is its 15.6-inch display, which offers a resolution of 1366 x 768 pixels. This display size strikes a balance between portability and usability, making it convenient to carry while providing ample screen real estate for productivity tasks such as word processing, web browsing, and multimedia consumption. The screen is designed with anti-glare technology, which helps reduce reflections and improves viewing comfort during extended use.

Powering the G550 is a robust Intel Core processor, which ensures smooth performance across a wide range of applications. The laptop typically comes with 2GB of RAM, allowing users to run multiple applications simultaneously without significant slowdowns. For storage, it features a spacious 320GB hard drive, providing sufficient space for documents, multimedia files, and additional software. This combination of CPU and storage makes the G550 an adept machine for daily tasks, including data analysis, spreadsheet management, and light gaming.

In terms of connectivity, the G550 offers multiple options. It includes USB ports for peripheral devices, an HDMI port for connecting to external displays, and an Ethernet port for wired internet access. Additionally, built-in Wi-Fi ensures that users can connect to wireless networks with ease. The inclusion of a multi-in-one card reader further enhances its functionality, allowing for quick file transfers from cameras and other devices.

Another notable characteristic of the Lenovo G550 is its full-sized keyboard, which is designed for comfortable typing. The tactile feedback of the keys contributes to an enhanced typing experience, making it easier to work on documents for extended periods. The trackpad is responsive and supports multi-touch gestures, facilitating seamless navigation through the operating system.

Overall, the Lenovo 2958XFU G550 presents a well-rounded package for users seeking a dependable laptop for everyday tasks. Its balance of performance, functionality, and user-centric features makes it a valuable choice in the world of portable computing. Whether used for education, work, or casual use, the G550 delivers an intuitive and efficient experience for a wide array of computing needs.
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