Lenovo B570E manual Troubleshooting, Frequently asked questions

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Chapter 5. Troubleshooting

Frequently asked questions -----------------------------------------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see Lenovo V470/V570/B470/ B570/B570e Setup Poster.

What safety precautions should I follow when using my computer?

See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.

How can I prevent problems with my computer?

See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix A. CRU instructions” on page 40 of this guide.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 33.

How can I contact the customer support center?

See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix B. Lenovo limited warranty” on page 49.

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is pre-installed with an operating system, Lenovo provides all drivers that you need in your hard disk.

What can I do if the backup process fails?

If you can start the backup feature without a problem, but it fails during the backup process, please try the following steps:

1Close other applications, then restart the backup process.

2Check if the destination media is damaged, try to select another path and then try again.

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Contents Lenovo V470/V570/ B470/B570/B570e Regulatory Notice Contents Page Getting to know your computer Top viewGetting to know your computer „ B470 „ B570/B570e Built-in microphone Touchpad Getting to know your computer „ V470/B470 „ V570/B570/B570eUSB port Right-side view „ V470/B470 „ V570/B570/B570eMemory card slot GPU Graphics Processing Unit switch Select models onlyDevice switch Select your computer Bottom view SIM card slot Select models only Learning the basics „ Conncting to the power„ Configuring the operating system „ Reading the manualsLearning the basics Shutting down your computer„ Removing the battery pack „ Checking battery status„ Charging the battery „ Handling the batteryLeft click button Right click buttonV570/B570/B570e „ Numeric keypadV470/B470 „ Function key combinations Learning the basics Inserting a memory card „ Using memory cards not supplied„ Connecting a universal serial bus USB device Removing a memory card„ Connecting a Bluetooth device Select models only Enabling Bluetooth communications on your computerSwitching GPU Select models only To change the GPU, do the followingSpecial keys and buttons „ OneKey Rescue system buttonV470 B470 V570 B570 B570e Page „ Fingerprint reader Select models only „ Using passwords„ Attaching a security lock not supplied „ Active Protection System APS V470/V570 Select models only„ Hardware connection Connecting to the Internet„ Software configuration CableEnabling wireless connection „ Using Wi-Fi/WiMAX Select models onlyConnecting to the Internet Software configuration„ Using Mobile Broadband Select models only Connecting to the Internet Inserting the SIM card V570 Connecting to the Internet Removing the SIM card OneKey Rescue system „ IntroductionTroubleshooting Frequently asked questionsTroubleshooting When do I need to restore the system to the factory status?Display problems Password problemSound problems Troubleshooting Sleep or hibernation problemsComputer screen problems Startup problem Troubleshooting Battery problemsHard disk drive problem OneKey Rescue system problemsTroubleshooting Other problems Replacing the battery Appendix A. CRU instructionsAppendix A. CRU instructions Handling a hard disk driveAppendix A. CRU instructions Appendix A. CRU instructions Appendix A. CRU instructions Sdram Appendix A. CRU instructions Appendix A. CRU instructions Removing the optical drive only for V470/B470 „ How to obtain warranty service Appendix B. Lenovo limited warranty„ What this warranty covers „ What your service provider will do to correct problems„ Your additional responsibilities „ Replacement of a product or partAppendix B. Lenovo limited warranty „ Limitation of liability „ What this warranty does not cover„ Use of personal information „ European Economic Area EEA „ Dispute resolution„ Other rights Product or Machine type Country or region of purchase „ Types of warranty service Appendix B. Lenovo limited warranty Appendix C. Product specific notices Energy star information only for V470/V570/B470/B570Appendix C. Product specific notices WindowsElectronic emissions notices „ Federal Communications Commission FCC Statement„ German Class B Compliance Statement „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ European Union Compliance Statement Class B Compliance Ports Appendix D. SpecificationsSystem OthersTrademarks Problems IndexPage Do not Return IT to the Store If your product is not working correctlyNew World. New Thinking.TM