Lenovo 7598, 7595, 7577, 7597, 7584, 7589, 7570, 7594 Diagnostic programs, Lenovo ThinkVantage Toolbox

Page 36

Symptom

Action

 

 

The USB or PS/2 mouse does

Verify that:

not work.

• The computer is turned on.

 

 

• The mouse is correctly connected to an appropriate mouse connector (the PS/2

 

mouse connector or one of the USB connectors) on the computer.

 

• The mouse is clean. Refer to “Cleaning an optical mouse” on page 29.

 

 

The wireless keyboard or mouse

Verify that:

does not work.

• The computer is turned on.

 

 

• The battery or batteries installed in the wireless keyboard or mouse are in good

 

condition.

 

• The wireless configurations are all set correctly. You might need to refer to

 

the documentation that come with the wireless keyboard or mouse, or refer

 

to your Windows Help and Support information system for wireless related

 

instructions. If your wireless mouse has a dongle, make sure the dongle is

 

correctly connected to one of the USB connectors on the computer.

 

• For the wireless keyboard, no keys are stuck.

 

• The wireless mouse is clean.

 

 

The operating system does not

Verify that you list the device where the operating system resides in the startup

start.

device sequence. Usually, the operating system is on the hard disk drive. For more

 

information, see “Selecting a startup device” on page 23.

 

 

The computer beeps multiple

Verify that no keys are stuck.

times before the operating

 

system starts.

 

 

 

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer. Diagnostic programs can also report operating-system-controlled settings that interfere with the correct operation of your system. You can use the preinstalled Lenovo ThinkVantage Toolbox program to diagnose computer problems, if your computer is running the Windows operating system.

Notes:

1.You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. See “PC-Doctor for DOS” on page 29 for detailed information.

2.If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.

Lenovo ThinkVantage Toolbox

The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security, diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get

28ThinkCentre User Guide

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Contents ThinkCentre User Guide Page ThinkCentre User Guide First Edition September Copyright Lenovo Contents Vi ThinkCentre User Guide Important safety information ViiViii ThinkCentre User Guide Features Product overviewSystem management features Input/Output I/O featuresPower supply Security featuresSingle-touch and multi-touch feature Preinstalled software programsPreinstalled operating system Specifications Operating system edition Supported touch featureComputer dimensions with a stand and frame foot Touch screen dimensionsComputer weight Lift standSoftware overview Software provided with your Windows operating systemPower Manager ThinkVantage System UpdateLocations Fingerprint SoftwareUsing your computer in monitor mode Locating connectors and parts on the rear of your computer Icon Control DescriptionConnector Description Installing or replacing hardware Installing or replacing hardwareInstalling external options Handling static-sensitive devicesInstalling a computer wall mount Replacing the keyboardReplacing the mouse Obtaining device drivers Basic security features Password protectionIntegrated cable lock Installing an integrated cable lock Recovery information Creating and using recovery mediaCreating recovery media Using recovery media Performing backup and recovery operationsPerforming a backup operation Performing a recovery operation Using the Rescue and Recovery workspaceClick the Restore your system from a backup icon Creating and using a rescue medium Using a rescue mediumCreating a rescue medium Installing or reinstalling device drivers Solving recovery problems Using the Setup Utility program Starting the Setup Utility programViewing or changing settings Using passwordsPassword considerations Administrator passwordPower-on password Hard disk drive passwordEnabling or disabling a device Selecting a startup deviceSelecting a temporary startup device Sata ControllerExiting the Setup Utility program Viewing or changing the startup device sequence Using system programs Updating flashing the Bios from a disc Updating system programs Updating flashing the Bios from your operating system Click Downloads and driversTroubleshooting and diagnostic programs Basic troubleshootingSymptom Action Diagnostic programs Lenovo ThinkVantage ToolboxCleaning an optical mouse PC-Doctor for DOSThinkCentre User Guide Getting information, help, and service Information resourcesOnline Books folder Lenovo ThinkVantage ToolsAccess Help Safety and warrantyHelp and service Lenovo WelcomeUsing the documentation and diagnostic programs Calling for serviceUsing other services Purchasing additional servicesAppendix A. Notices Television output notice European conformance CE mark TrademarksIndex Microphone connector Page ThinkCentre User Guide Page 0A22546
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