Lenovo 6396, 6395, 6394, 6393, 6397 manual Diagnostic programs

Page 34

Symptom

Action

 

 

The USB Keyboard does not

Verify that:

work.

v The computer is turned on.

 

v The keyboard is securely connected to a USB connector on the front or rear of

 

the computer.

 

v No keys are stuck.

 

If you cannot correct the problem, have the computer serviced. Refer to the safety

 

and warranty information that is provided with your computer for a list of service

 

and support telephone numbers.

 

 

The mouse does not work. The

Verify that:

computer does not respond to

v The computer is turned on.

the mouse.

v The mouse is securely connected to the mouse connector on the computer.

 

 

v The mouse is clean. Refer to “Cleaningthe mouse” on page 29 for further

 

information.

 

If you cannot correct the problem, have the computer serviced. Refer to the safety

 

and warranty information that is provided with your computer for a list of service

 

and support telephone numbers.

 

 

The operating system will not

Verify that:

start.

v There is no diskette in the diskette drive.

 

v The startup sequence includes the device where the operating system resides.

 

Usually, the operating system is on the hard disk. For more information, see

 

“Selectinga startup device” on page 18.

 

If you cannot correct the problem, have the computer serviced. Refer to the safety

 

and warranty information that is provided with your computer for a list of service

 

and support telephone numbers.

 

 

The computer beeps multiple

Verify that no keys are stuck down.

times before the operating

If you cannot correct the problem, have the computer serviced. Refer to the safety

system starts.

 

and warranty information that is provided with your computer for a list of service

 

and support telephone numbers.

 

 

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer to help you diagnose problems:

vPC-Doctor for Windows (used when diagnosing problems while running the Windows operating system)

vPC-Doctor for DOS or PC-Doctor for Windows PE, depending upon your machine type and model (used when your Windows operating system will not start)

Notes:

1.You can download the latest version of the PC-Doctor for Windows, PC-Doctor for Windows PE, or PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/support/. Type your machine type into the Enter a product number field and click Go to find the downloadable files that are specific to your computer.

2.If you are unable to isolate and repair the problem yourself after you run PC-Doctor for Windows and depending upon your machine type and model,

26User Guide

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Contents ThinkCentre User Guide Page ThinkCentre User Guide Page Contents Getting information, help, and service Recovering softwareAppendix A. Manual modem commands Introduction Vi User Guide Important safety information User Guide Comfort Arranging your workspaceGlare and lighting Air circulation Electrical outlets and cable lengthsSetting up your computer Connecting your computerIf you have powered speakers with an ac adapter Setting up your computer Turning on computer power Finishing the software installationCompleting important tasks Installing other operating systemsUpdating your operating system Updating your antivirus software Installing external optionsFeatures Shutting down the computerInput/output features System management featuresAudio subsystem Specifications Dimensions User Guide Software provided by Lenovo Software overviewSoftware provided with your Windows operating system PC-Doctor for Windows, PC-Doctor for Windows PEAdobe Acrobat Reader Viewing and changing settings Using the Setup UtilityStarting the Setup Utility program Changing the language setting for the BiosAdministrator or Supervisor Password Password considerationsUser Password Setting, changing, and deleting a passwordExiting from the Setup Utility program Selecting or changing the boot device sequenceSelecting a temporary startup device User Guide Updating flashing Bios from a diskette or CD-ROM Using system programsUpdating system programs Recovering from a POST/BIOS update failure Changing settings using the utility disketteUpdating flashing Bios from your operating system Click Continue Click Downloads and driversUpdating system programs User Guide Troubleshooting and diagnostics Basic troubleshootingDiagnostic programs PC-Doctor for DOS PC-Doctor for WindowsClick PC-Doctor for DOS Desktops Running diagnostics from the CD or diskettes PC-Doctor for Windows PE Cleaning the mouseOptical mouse Non-optical mouse Troubleshooting and diagnostics User Guide Creating and using the Product Recovery disc Recovering softwareTo create Product Recovery discs, do the following Performing backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To start the Rescue and Recovery workspace, do the followingTo use the Recovery Repair diskette, do the following Creating and using a Recovery Repair disketteTo create a Recovery Repair diskette, do the following To create rescue media, do the followingRecovering or installing device drivers Setting a rescue device in the startup sequence Solving recovery problemsUser Guide Online Books folder Getting information, help, and serviceInformation resources ThinkVantage Productivity CenterSafety and Warranty Access HelpHelp and service Using the documentation and diagnostic programs Calling for serviceUsing other services Purchasing additional servicesAppendix A. Manual modem commands Basic AT commandsLow speaker volume Extended AT commands Enable RTS/CTS hardware flow controlMNP/V.42/V.42bis/V.44 commands +MS=?Fax Class 1 commands Fax Class 2 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Television output notice TrademarksIndex Password Updating flashing Bios User Guide Page Part Number 45C6870
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6396, 6397, 6393, 6394, 6395 specifications

Lenovo has consistently been at the forefront of technological innovation, and their 6396, 6395, 6393, 6394, and 6397 models showcase the company's commitment to delivering high-performance devices tailored for various user needs. These models serve as excellent examples of Lenovo's dedication to quality and versatility.

The Lenovo 6396 stands out with its powerful processing capabilities, equipped with cutting-edge multi-core processors that ensure seamless multitasking. Users can enjoy superior performance for demanding applications, making it an ideal choice for both professionals and gamers. Additionally, it boasts an advanced cooling system that helps maintain optimal temperatures during intensive tasks, enhancing longevity and reliability.

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In summary, the Lenovo 6396, 6395, 6393, 6394, and 6397 embody a blend of performance, portability, versatility, and connectivity. Each model is tailored to meet the needs of different users, from gamers and professionals to students and creative individuals. With Lenovo's commitment to innovation and quality, these devices are set to provide exceptional value in today's dynamic technology landscape.
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