Lenovo 6394, 6395, 6393, 6397 Using the documentation and diagnostic programs, Calling for service

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Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 7, “Troubleshooting and diagnostics,” on page 25. For information on additional resources to help you troubleshoot your computer problem, see “Informationresources” on page 41.

If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnosticprograms” on page 26.

Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support/ and follow the instructions.

Calling for service

During the warranty period you can get help and information by telephone through the Customer Support Center.

These services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) available that apply to your hardware.

These items are not covered by the warranty.

vReplacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support/ and click Support phone list or refer to the safety and warranty information provided with your computer.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

If possible, be at your computer when you call. Have the following information available:

vMachine type and model

Chapter 9. Getting information, help, and service 43

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Contents ThinkCentre User Guide Page ThinkCentre User Guide Page Contents Recovering software Getting information, help, and serviceAppendix A. Manual modem commands Introduction Vi User Guide Important safety information User Guide Arranging your workspace ComfortGlare and lighting Electrical outlets and cable lengths Air circulationConnecting your computer Setting up your computerIf you have powered speakers with an ac adapter Setting up your computer Finishing the software installation Turning on computer powerInstalling other operating systems Completing important tasksUpdating your operating system Shutting down the computer Installing external optionsFeatures Updating your antivirus softwareSystem management features Input/output featuresAudio subsystem Specifications Dimensions User Guide PC-Doctor for Windows, PC-Doctor for Windows PE Software overviewSoftware provided with your Windows operating system Software provided by LenovoAdobe Acrobat Reader Changing the language setting for the Bios Using the Setup UtilityStarting the Setup Utility program Viewing and changing settingsSetting, changing, and deleting a password Password considerationsUser Password Administrator or Supervisor PasswordSelecting or changing the boot device sequence Exiting from the Setup Utility programSelecting a temporary startup device User Guide Using system programs Updating flashing Bios from a diskette or CD-ROMUpdating system programs Click Continue Click Downloads and drivers Changing settings using the utility disketteUpdating flashing Bios from your operating system Recovering from a POST/BIOS update failureUpdating system programs User Guide Basic troubleshooting Troubleshooting and diagnosticsDiagnostic programs PC-Doctor for Windows PC-Doctor for DOSClick PC-Doctor for DOS Desktops Running diagnostics from the CD or diskettes Cleaning the mouse PC-Doctor for Windows PEOptical mouse Non-optical mouse Troubleshooting and diagnostics User Guide Recovering software Creating and using the Product Recovery discTo create Product Recovery discs, do the following Performing backup and recovery operations Using the Rescue and Recovery workspace To start the Rescue and Recovery workspace, do the following Creating and using rescue mediaTo create rescue media, do the following Creating and using a Recovery Repair disketteTo create a Recovery Repair diskette, do the following To use the Recovery Repair diskette, do the followingRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide ThinkVantage Productivity Center Getting information, help, and serviceInformation resources Online Books folderAccess Help Safety and WarrantyHelp and service Calling for service Using the documentation and diagnostic programsPurchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsLow speaker volume Enable RTS/CTS hardware flow control Extended AT commands+MS=? MNP/V.42/V.42bis/V.44 commandsFax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex Password Updating flashing Bios User Guide Page Part Number 45C6870
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6396, 6397, 6393, 6394, 6395 specifications

Lenovo has consistently been at the forefront of technological innovation, and their 6396, 6395, 6393, 6394, and 6397 models showcase the company's commitment to delivering high-performance devices tailored for various user needs. These models serve as excellent examples of Lenovo's dedication to quality and versatility.

The Lenovo 6396 stands out with its powerful processing capabilities, equipped with cutting-edge multi-core processors that ensure seamless multitasking. Users can enjoy superior performance for demanding applications, making it an ideal choice for both professionals and gamers. Additionally, it boasts an advanced cooling system that helps maintain optimal temperatures during intensive tasks, enhancing longevity and reliability.

Similarly, the Lenovo 6395 offers significant advancements, particularly in its display technology. Featuring a vibrant Full HD screen, this model provides users with stunning visuals and vivid colors, perfect for media consumption and graphic design. Its anti-glare technology ensures comfortable viewing even in bright environments, catering to on-the-go professionals and students alike.

The Lenovo 6393 is designed with mobility in mind. Weighing less than many competitors, this model combines portability with performance. It supports fast charging and extended battery life, allowing users to work or play for hours without worrying about running out of power. Its robust build quality ensures it can withstand the rigors of daily use.

For those seeking a versatile device, the Lenovo 6394 offers a 2-in-1 design, enabling it to function seamlessly as both a laptop and a tablet. This flexibility is complemented by a touch-responsive display and a detachable keyboard, making it perfect for creative professionals who need to switch between modes efficiently.

Lastly, the Lenovo 6397 integrates advanced connectivity options, including Wi-Fi 6 and Bluetooth 5.0. These features ensure that users can connect to the internet and other devices with enhanced speed and stability, facilitating a smoother experience whether in a home office or a busy café.

In summary, the Lenovo 6396, 6395, 6393, 6394, and 6397 embody a blend of performance, portability, versatility, and connectivity. Each model is tailored to meet the needs of different users, from gamers and professionals to students and creative individuals. With Lenovo's commitment to innovation and quality, these devices are set to provide exceptional value in today's dynamic technology landscape.
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