Lenovo 804 Diagnostic programs, Lenovo ThinkVantage Toolbox, PC-Doctor for Rescue and Recovery

Page 66

Symptom

Action

 

 

The operating system does not

Verify that you list the device where the operating system resides in the startup

start.

device sequence. Usually, the operating system is on the hard disk drive. For more

 

information, see “Selecting a startup device” on page 53.

 

 

The computer beeps multiple

Verify that no keys are stuck.

times before the operating

 

system starts.

 

 

 

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer. Diagnostic programs can also report operating-system-controlled settings that interfere with the correct operation of your system. There are two programs preinstalled on your computer to help you diagnose computer problems:

•Lenovo ThinkVantage Toolbox (used when you are running the Windows operating system)

•PC-Doctor for Rescue and Recovery (used when you cannot start the Windows operating system)

Notes:

1.You can also download the PC-Doctor for DOS diagnostic program from http://support.lenovo.com. See “PC-Doctor for DOS” on page 61 for detailed information.

2.If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.

Lenovo ThinkVantage Toolbox

The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security, diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get more information about your computer. You can use the diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices, diagnose computer problems, create bootable diagnostic media, update system drivers, and view system information.

•To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ System Health and Diagnostics. Follow the instructions on the screen.

•To run the Lenovo ThinkVantage Toolbox program on the Windows Vista operating system or the Windows XP operating system, click Start ➙ All Programs ➙ ThinkVantage ➙ Lenovo ThinkVantage Toolbox. Follow the instructions on the screen.

For additional information about running the Lenovo ThinkVantage Toolbox program, refer to the Lenovo ThinkVantage Toolbox help system.

PC-Doctor for Rescue and Recovery

The PC-Doctor for Rescue and Recovery program is part of the Rescue and Recovery workspace on your Lenovo computer. Use the PC-Doctor for Rescue and Recovery program if you are unable to start the Windows operating system.

To run the PC-Doctor for Rescue and Recovery program from the Rescue and Recovery workspace, do the following:

1.Turn off the computer.

2.Repeatedly press and release the F11 key when turning on the computer. When you hear beeps or see a logo screen, release the F11 key. The Rescue and Recovery workspace opens after a short delay.

60ThinkCentre User Guide

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Contents ThinkCentre User Guide Second Edition September Copyright Lenovo 2010 Contents Index Important safety information Iv ThinkCentre User Guide Features Product overviewSecurity features System management featuresInput/Output I/O features ConnectivitySpecifications Preinstalled software programsPreinstalled operating system Lenovo ThinkVantage Tools Software overviewSoftware provided with your Windows operating system ThinkVantage Productivity CenterPassword Manager Product RecoveryThinkVantage Rescue and Recovery ThinkVantage Client Security SolutionLocations Adobe ReaderLocating connectors and parts on the rear of your computer ConnectorLocating components Locating parts on the system boardLocating internal drives System board part locationsDrive bay locations Installing external options Installing or replacing hardwareInstalling or replacing hardware Handling static-sensitive devicesRemoving the computer cover Removing the computer coverRemoving and reinstalling the front bezel Removing the front bezelAccessing the system board components and drives Reinstalling the front bezelInstalling or replacing a PCI card Pivoting the drive bay assembly upwardThinkCentre User Guide Removing the PCI card Installing or replacing a memory module What to do nextRemoving the memory module Replacing the battery Installing the memory moduleReplacing the heat sink and fan assembly Removing the old batteryRemoving the heat sink fan duct Screws that secure the heat sink and fan assembly Installing the heat sink fan duct Replacing the microprocessorAccessing the microprocessor Removing the microprocessor Replacing the power supply assembly Removing the heat sink fan duct Removing the power supply assembly Installing the power supply assembly Replacing the optical drive Removing the optical drive screws Slide the optical drive out of the front of the computer Installing the optical drive Replacing the hard disk drivePivoting the drive bay assembly Removing the hard disk drive Replacing the front fan assembly Installing the hard disk driveRemoving the front fan assembly Installing the front fan assembly Replacing the USB keyboard or mouseCompleting the parts replacement Connecting the USB keyboard or mouseBasic security features Obtaining device driversInstalling an integrated cable lock Integrated cable lockPassword protection Erasing a lost or forgotten password clearing CmosPadlock ThinkCentre User Guide Recovery information Creating and using recovery mediaCreating recovery media Using recovery media Performing backup and recovery operationsOn the Rescue and Recovery menu, click Restore your system Performing a backup operation Performing a recovery operationClick the Restore your system from a backup icon Using the Rescue and Recovery workspace Creating and using a rescue mediumUsing a rescue medium Creating a rescue mediumInstalling or reinstalling device drivers Solving recovery problemsViewing or changing settings Using the Setup Utility programStarting the Setup Utility program Using passwordsAdministrator password Password considerationsPower-on password Setting, changing, or deleting a passwordSelecting a startup device Selecting a temporary startup deviceViewing or changing the startup device sequence Exiting the Setup Utility program Using system programs Updating flashing the Bios from a discUpdating system programs Updating flashing the Bios from your operating system Recovering from a Post and Bios update failureClick Downloads and drivers Updating system programs ThinkCentre User Guide Troubleshooting and diagnostic programs Basic troubleshootingDiagnostic programs PC-Doctor for Rescue and RecoveryLenovo ThinkVantage Toolbox Cleaning an optical mouse PC-Doctor for DOSThinkCentre User Guide Online Books folder Getting information, help, and serviceInformation resources Lenovo ThinkVantage ToolsThinkVantage Productivity Center Access HelpSafety and warranty Lenovo WelcomeHelp and service Using the documentation and diagnostic programsLenovo Support Web site Calling for service Using other servicesPurchasing additional services ThinkCentre User Guide Appendix A. Notices Television output notice European conformance CE mark TrademarksAppendix A. Notices ThinkCentre User Guide Index CRUKeyboard, replacing Lenovo Customer Support Center Set Power-On Password ThinkCentre User Guide Page 71Y8530
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