Lenovo 804 Getting information, help, and service, Information resources, Online Books folder

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Chapter 7. Getting information, help, and service

This chapter provides information about help, service, and technical assistance for Lenovo products.

This chapter contains the following topics:

“Information resources” on page 63

“Help and service” on page 65

Information resources

You can use the information in this section to access useful resources relating to your computing needs.

Online Books folder

The Online Books folder preinstalled on your computer contains the ThinkCentre User Guide, which provides information about your computer to help you set up, use, and maintain your computer. It requires no Internet access to view the publication.

To view the publication, click Start All Programs Online Books Online Books, then double-click the publication for your computer. The publication is also available on the Lenovo Support Web site at: http://support.lenovo.com

Notes:

1.The publication is in PDF version. To view the publication, you need to have the Adobe Reader program preinstalled on your computer. If the Adobe Reader program has not been installed on your computer, a message will be displayed when you attempt to view the PDF file and you will be guided through

the Adobe Reader installation.

2.The publication is available in other languages on the Lenovo Support Web site at: http://support.lenovo.com

3.If you want to install a different language version of the Adobe Reader program rather than the version preinstalled on your computer, download the desired language version from the Adobe Web site at: http://www.adobe.com

Lenovo ThinkVantage Tools

Note: The Lenovo ThinkVantage Tools program is only available on computers with the Windows 7 operating system from Lenovo.

The Lenovo ThinkVantage Tools program helps you work more easily and securely by providing easy access to various technologies, such as:

Lenovo ThinkVantage Toolbox

Password Manager (available on some models)

Power Manager

Product Recovery

Rescue and Recovery

System Update

To access the Lenovo ThinkVantage Tools program, click Start All Programs Lenovo ThinkVantage Tools.

© Copyright Lenovo 2010, 2011

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Contents ThinkCentre User Guide Second Edition September Copyright Lenovo 2010 Contents Index Important safety information Iv ThinkCentre User Guide Product overview FeaturesInput/Output I/O features System management featuresSecurity features ConnectivitySpecifications Preinstalled software programsPreinstalled operating system Software provided with your Windows operating system Software overviewLenovo ThinkVantage Tools ThinkVantage Productivity CenterThinkVantage Rescue and Recovery Product RecoveryPassword Manager ThinkVantage Client Security SolutionAdobe Reader LocationsConnector Locating connectors and parts on the rear of your computerLocating parts on the system board Locating componentsSystem board part locations Locating internal drivesDrive bay locations Installing or replacing hardware Installing or replacing hardwareInstalling external options Handling static-sensitive devicesRemoving the computer cover Removing the computer coverRemoving the front bezel Removing and reinstalling the front bezelReinstalling the front bezel Accessing the system board components and drivesPivoting the drive bay assembly upward Installing or replacing a PCI cardThinkCentre User Guide Removing the PCI card What to do next Installing or replacing a memory moduleRemoving the memory module Installing the memory module Replacing the batteryRemoving the old battery Replacing the heat sink and fan assemblyRemoving the heat sink fan duct Screws that secure the heat sink and fan assembly Replacing the microprocessor Installing the heat sink fan ductAccessing the microprocessor Removing the microprocessor Replacing the power supply assembly Removing the heat sink fan duct Removing the power supply assembly Installing the power supply assembly Replacing the optical drive Removing the optical drive screws Slide the optical drive out of the front of the computer Replacing the hard disk drive Installing the optical drivePivoting the drive bay assembly Removing the hard disk drive Installing the hard disk drive Replacing the front fan assemblyRemoving the front fan assembly Replacing the USB keyboard or mouse Installing the front fan assemblyConnecting the USB keyboard or mouse Completing the parts replacementObtaining device drivers Basic security featuresIntegrated cable lock Installing an integrated cable lockPassword protection Erasing a lost or forgotten password clearing CmosPadlock ThinkCentre User Guide Recovery information Creating and using recovery mediaCreating recovery media Using recovery media Performing backup and recovery operationsOn the Rescue and Recovery menu, click Restore your system Performing a backup operation Performing a recovery operationClick the Restore your system from a backup icon Creating and using a rescue medium Using the Rescue and Recovery workspaceCreating a rescue medium Using a rescue mediumSolving recovery problems Installing or reinstalling device driversStarting the Setup Utility program Using the Setup Utility programViewing or changing settings Using passwordsPower-on password Password considerationsAdministrator password Setting, changing, or deleting a passwordSelecting a startup device Selecting a temporary startup deviceViewing or changing the startup device sequence Exiting the Setup Utility program Using system programs Updating flashing the Bios from a discUpdating system programs Updating flashing the Bios from your operating system Recovering from a Post and Bios update failureClick Downloads and drivers Updating system programs ThinkCentre User Guide Basic troubleshooting Troubleshooting and diagnostic programsDiagnostic programs PC-Doctor for Rescue and RecoveryLenovo ThinkVantage Toolbox PC-Doctor for DOS Cleaning an optical mouseThinkCentre User Guide Information resources Getting information, help, and serviceOnline Books folder Lenovo ThinkVantage ToolsSafety and warranty Access HelpThinkVantage Productivity Center Lenovo WelcomeHelp and service Using the documentation and diagnostic programsLenovo Support Web site Using other services Calling for servicePurchasing additional services ThinkCentre User Guide Appendix A. Notices European conformance CE mark Trademarks Television output noticeAppendix A. Notices ThinkCentre User Guide CRU IndexKeyboard, replacing Lenovo Customer Support Center Set Power-On Password ThinkCentre User Guide Page 71Y8530