Lenovo 6306 Getting information, help, and service, Information resources, Online Books folder

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Chapter 9. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo.

Information resources

This section describes how to access useful resources relating to your computing needs.

Online Books folder

The Online Books folder provides publications to help you set up and use your computer. The Online Books folder is preinstalled on your computer and requires no Internet access to view the publications. In addition to this User Guide, the Hardware Installation and Replacement Guide is also available in the Online Books folder.

The Hardware Installation and Replacement Guide provides step-by-step instructions for replacing Customer Replacement Units (CRUs) in your computer. CRUs are computer parts that can be upgraded or replaced by the customer.

To view a publication, click Start → All Programs → Online Books to open the online books list. Then, double-click the appropriate publication. The publications are also available on the Lenovo Web site at:

http://www.lenovo.com

Notes:

1.These publications are in Portable Document Format (PDF) format, which requires Adobe Acrobat Reader to be installed. If Adobe Acrobat Reader has not yet been installed on your computer, a message will appear when you attempt to view the PDF file and you will be guided through the Adobe Acrobat Reader installation.

2.The publications that are preinstalled on your computer are available in other languages on the Lenovo Support Web site at: http://www.lenovo.com/support/

3.If you want to install a different language version of Adobe Acrobat Reader than the version provided on your computer, go to: http://www.adobe.com and download the version you want to use.

Lenovo Care

Lenovo Care contains information sources and tools designed to make computing easier and secure.

Lenovo Care provides information about your computer and easy access to various technologies, such as:

vRescue and Recovery

vFactory Recovery

vSystem Update

Note: Lenovo Care technologies are only available on select Lenovo computers.

© Copyright Lenovo 2008

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Contents Machine Type Page ThinkCentre User Guide Page Contents Iv User Guide Introduction Vi User Guide Important safety information User Guide Glare and lighting Arranging your workspaceComfort Electrical outlets and cable lengths Air circulationConnecting your computer Setting up your computerUser Guide Setting up your computer User Guide 1 Finishing the software installation Turning on computer powerUpdating your antivirus software Installing other operating systemsCompleting important tasks Updating your operating systemInstalling external options System information FeaturesExpansion For machine type SpecificationsUser Guide Software provided by Lenovo Software overviewSoftware provided with your Windows operating system User Guide Using passwords Using the Setup UtilityStarting the Setup Utility program Viewing and changing settingsEnabling or disabling a device User PasswordAdministrator Password Setting, changing, and deleting a passwordSelecting or changing the startup device sequence Selecting a startup deviceSelecting a temporary startup device Exiting from the Setup Utility program Advanced settingsUpdating system programs Using system programsUpdating flashing Bios from a diskette or a CD/DVD-ROM Recovering from a POST/BIOS update failure Updating flashing Bios from your operating systemBasic troubleshooting Troubleshooting and diagnosticsDiagnostic programs PC-Doctor for DOS PC-Doctor for WindowsPC-Doctor for Windows PE Running diagnostics from the Rescue and Recovery workspaceNon-optical mouse Cleaning the mouseOptical mouse 4 Ball cage Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace To create rescue media, do the following Creating and using rescue mediaTo use rescue media, do one of the following Creating and using a Recovery Repair disketteSetting a rescue device in the startup sequence Recovering or installing device driversSolving recovery problems User Guide Lenovo Care Getting information, help, and serviceInformation resources Online Books folderSafety and Warranty Access HelpCalling for service Help and serviceUsing the documentation and diagnostic programs Purchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsLow speaker volume Enable RTS/CTS hardware flow control Extended AT commands+MS=? MNP/V.42/V.42bis/V.44 commandsFax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex Installing operating system 11 software Page User Guide Page Part Number 53Y7512