Lenovo 6306 manual Help and service, Using the documentation and diagnostic programs

Page 49

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 7, “Troubleshooting and diagnostics,” on page 25. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 39.

If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 26.

Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to:

http://www.lenovo.com/support/ and follow the instructions.

Calling for service

During the warranty period you can get help and information by telephone through the Customer Support Center.

These services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) available that apply to your hardware.

These items are not covered by the warranty.

vReplacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to: http://www.lenovo.com/support/ and click Support phone list or refer to the safety and warranty information provided with your computer.

Chapter 9. Getting information, help, and service 41

Page 48 Page 50
Image 49
Page 48 Page 50
Contents Machine Type Page ThinkCentre User Guide Page Contents Iv User Guide Introduction Vi User Guide Important safety information User Guide Comfort Arranging your workspaceGlare and lighting Electrical outlets and cable lengths Air circulationConnecting your computer Setting up your computerUser Guide Setting up your computer User Guide 1 Finishing the software installation Turning on computer powerCompleting important tasks Installing other operating systemsUpdating your operating system Updating your antivirus softwareInstalling external options System information FeaturesExpansion For machine type SpecificationsUser Guide Software provided with your Windows operating system Software overviewSoftware provided by Lenovo User Guide Starting the Setup Utility program Using the Setup UtilityViewing and changing settings Using passwordsAdministrator Password User PasswordSetting, changing, and deleting a password Enabling or disabling a deviceSelecting a temporary startup device Selecting a startup deviceSelecting or changing the startup device sequence Exiting from the Setup Utility program Advanced settingsUpdating flashing Bios from a diskette or a CD/DVD-ROM Using system programsUpdating system programs Recovering from a POST/BIOS update failure Updating flashing Bios from your operating systemBasic troubleshooting Troubleshooting and diagnosticsDiagnostic programs PC-Doctor for DOS PC-Doctor for WindowsPC-Doctor for Windows PE Running diagnostics from the Rescue and Recovery workspaceOptical mouse Cleaning the mouseNon-optical mouse 4 Ball cage Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace To create rescue media, do the following Creating and using rescue mediaTo use rescue media, do one of the following Creating and using a Recovery Repair disketteSetting a rescue device in the startup sequence Recovering or installing device driversSolving recovery problems User Guide Information resources Getting information, help, and serviceOnline Books folder Lenovo CareSafety and Warranty Access HelpUsing the documentation and diagnostic programs Help and serviceCalling for service Purchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsLow speaker volume Enable RTS/CTS hardware flow control Extended AT commands+MS=? MNP/V.42/V.42bis/V.44 commandsFax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex Installing operating system 11 software Page User Guide Page Part Number 53Y7512
Top Page Image Contents