Lenovo V470C, V570C manual Troubleshooting, Frequently asked questions

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Chapter 5. Troubleshooting

Frequently asked questions -----------------------------------------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see Lenovo V470c/V570c Setup Poster.

What safety precautions should I follow when using my computer?

See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.

How can I prevent problems with my computer?

See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix A. CRU instructions” on page 38 of this guide.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 31.

How can I contact the customer support center?

See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see the Lenovo limited warranty flyer that came with your computer.

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is pre-installed with an operating system, Lenovo provides all drivers that you need in your hard disk.

What can I do if the backup process fails?

If you can start the backup feature without a problem, but it fails during the backup process, please try the following steps:

1Close other applications, then restart the backup process.

2Check if the destination media is damaged, try to select another path and then try again.

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Contents Lenovo V470c/V570c Regulatory Notice Contents Page Getting to know your computer „ V470c„ V570c Built-in microphone Touchpad Getting to know your computer Numeric keypad V570c„ V470c Fan louversVGA port RJ-45 portUSB port Right-side view „ V470c „ V570cGPU Graphics Processing Unit switch Select models only Device switch Select your computerMemory card slot Bottom view SIM card slot Select models only „ Conncting to the power „ Configuring the operating systemLearning the basics „ Reading the manualsLearning the basics Shutting down your computer„ Checking battery status „ Charging the battery„ Removing the battery pack „ Handling the batteryLeft click button Right click button„ Numeric keypad V470cV570c „ Function key combinations Learning the basics „ Using memory cards not supplied „ Connecting a universal serial bus USB deviceInserting a memory card Removing a memory card„ Connecting a Bluetooth device Select models only Enabling Bluetooth communications on your computerSwitching GPU Select models only To change the GPU, do the followingSpecial keys and buttons „ OneKey Rescue system buttonThese indicators inform you of the computer status „ V570c Page „ Using passwords „ Attaching a security lock not supplied„ Fingerprint reader Select models only Connecting to the Internet „ Software configuration„ Hardware connection Cable„ Using Wi-Fi/WiMAX Select models only Connecting to the InternetEnabling wireless connection Software configuration„ Using Mobile Broadband Select models only Connecting to the Internet Inserting the SIM card V570c Connecting to the Internet Removing the SIM card OneKey Rescue system „ IntroductionTroubleshooting Frequently asked questionsTroubleshooting When do I need to restore the system to the factory status?Display problems Password problemTroubleshooting Sleep or hibernation problems Computer screen problemsSound problems Troubleshooting Battery problems Hard disk drive problemStartup problem OneKey Rescue system problemsTroubleshooting Other problems Page Appendix A. CRU instructions Handling a hard disk driveAppendix A. CRU instructions Appendix A. CRU instructions Appendix A. CRU instructions Sdram Appendix A. CRU instructions Appendix A. CRU instructions Removing the optical drive only for V470c Trademarks Do not Return IT to the Store If your product is not working correctlyNew World. New Thinking.TM
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