Lenovo V470C, V570C Troubleshooting Battery problems, Hard disk drive problem, Startup problem

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Chapter 5. Troubleshooting

Battery problems

Your computer shuts down before	• Discharge and recharge the battery.
the battery status indicator shows
empty.
-or-
Your computer operates after the
battery status indicator shows
empty.

The operating time for a fully charged battery is short.

The computer does not operate with a fully charged battery.

The battery does not charge.

•For details, see “Handling the battery” in Chapter 2.

•The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

•For details, see “Handling the battery” in Chapter 2.

A hard disk drive problem

The hard disk drive does not work.	• In the Boot menu in BIOS setup utility, make sure that the hard disk
	drive is included in the Boot Priority Order correctly.

A startup problem

The Microsoft® Windows operating	• Use the OneKey Rescue system to help solve or identify your
system does not start.	problem. For details about OneKey Rescue system, see “Chapter 4.
	OneKey Rescue system” on page 31.

OneKey Rescue system problems

Backup cannot be made.	• You are not currently using a Windows operating system.
	• There is not enough space to store the backed up data. You will need
	to free more hard disk space on your system partition (C drive).
Fail to restore system partition to	• The system partition, such as the partition size or the drive capacity
factory default.	of C, has been modified.

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Contents Lenovo V470c/V570c Regulatory Notice Contents Page Getting to know your computer „ V470c„ V570c Built-in microphone Touchpad Getting to know your computer Numeric keypad V570c„ V470c Fan louversVGA port RJ-45 portUSB port Right-side view „ V470c „ V570cDevice switch Select your computer GPU Graphics Processing Unit switch Select models onlyMemory card slot Bottom view SIM card slot Select models only „ Conncting to the power „ Configuring the operating systemLearning the basics „ Reading the manualsLearning the basics Shutting down your computer„ Checking battery status „ Charging the battery„ Removing the battery pack „ Handling the batteryLeft click button Right click buttonV470c „ Numeric keypadV570c „ Function key combinations Learning the basics „ Using memory cards not supplied „ Connecting a universal serial bus USB deviceInserting a memory card Removing a memory card„ Connecting a Bluetooth device Select models only Enabling Bluetooth communications on your computerSwitching GPU Select models only To change the GPU, do the followingSpecial keys and buttons „ OneKey Rescue system buttonThese indicators inform you of the computer status „ V570c Page „ Attaching a security lock not supplied „ Using passwords„ Fingerprint reader Select models only Connecting to the Internet „ Software configuration„ Hardware connection Cable„ Using Wi-Fi/WiMAX Select models only Connecting to the InternetEnabling wireless connection Software configuration„ Using Mobile Broadband Select models only Connecting to the Internet Inserting the SIM card V570c Connecting to the Internet Removing the SIM card OneKey Rescue system „ IntroductionTroubleshooting Frequently asked questionsTroubleshooting When do I need to restore the system to the factory status?Display problems Password problemComputer screen problems Troubleshooting Sleep or hibernation problemsSound problems Troubleshooting Battery problems Hard disk drive problemStartup problem OneKey Rescue system problemsTroubleshooting Other problems Page Appendix A. CRU instructions Handling a hard disk driveAppendix A. CRU instructions Appendix A. CRU instructions Appendix A. CRU instructions Sdram Appendix A. CRU instructions Appendix A. CRU instructions Removing the optical drive only for V470c Trademarks Do not Return IT to the Store If your product is not working correctlyNew World. New Thinking.TM