Lenovo 1165, 994, 401, 1186, 1184 Troubleshooting and diagnostic programs, Basic troubleshooting

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Chapter 6. Troubleshooting and diagnostic programs

This chapter provides information about some basic troubleshooting and diagnostic programs. If your computer problem is not described in this chapter, see Chapter 7, “Getting information, help, and service,” on page 33 for additional troubleshooting resources.

This chapter contains the following topics:

v“Basic troubleshooting”

v“Diagnostic programs” on page 28

v“Cleaning the mouse” on page 30

Basic troubleshooting

The following table provides some basic information to help you troubleshoot your computer problems.

Note: If you cannot solve the problem after doing the basic troubleshooting, have

 

the computer serviced. Refer to the ThinkCentre Safety and Warranty Guide

 

that came with your computer for the safety and warranty information and

 

the list of Lenovo Support telephone numbers.

 

 

 

Symptom

 

Action

 

 

 

The computer does not start

 

Verify that:

when you press the power

 

v The power cord is correctly connected to the rear of the computer and to a

switch.

 

working electrical outlet.

 

 

 

 

v The power indicator on the front of the computer is on.

 

 

v The computer voltage matches the voltage available at the electrical outlet for

 

 

your country or region.

 

 

 

The monitor screen is blank.

 

Verify that:

 

 

v The power cord is correctly connected to the rear of the computer and to a

 

 

working electrical outlet.

 

 

v The computer voltage matches the voltage available at the electrical outlet for

 

 

your country or region.

 

 

v The brightness and contrast controls are set correctly.

The USB keyboard or mouse

 

Verify that:

does not work.

 

v The computer is turned on.

 

 

v The USB keyboard or mouse is correctly connected to one of the USB

 

 

connectors on the computer.

 

 

v For the USB keyboard, no keys are stuck.

 

 

v The USB mouse is clean. Refer to “Cleaning the mouse” on page 30.

© Copyright Lenovo 2010

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Contents Page Page ThinkCentre User Guide First Edition February Copyright Lenovo Contents Iv User Guide Important safety information Vi User Guide Product overview FeaturesConnectivity Software provided with your Windows operating system SpecificationsSoftware overview Software provided by Lenovo Lenovo ThinkVantage Toolbox Front view Locating computer connectors and partsRear view Adjusting the computer stand Adjusting the computer standInstalling a computer wall mount Installing or replacing hardwareInstalling or replacing hardware Installing external optionsReplacing the keyboard or mouse Obtaining device drivers Basic security featuresIntegrated cable lock Password protection User Guide Creating recovery media Recovery informationCreating and using recovery media On the Rescue and Recovery menu, click Restore your system Using recovery mediaPerforming a backup operation Performing backup and recovery operationsUsing the Rescue and Recovery workspace Performing a recovery operationCreating and using a rescue medium Creating a rescue medium Using a rescue mediumSolving recovery problems Installing or reinstalling device driversUser Guide Using passwords Using the Setup Utility programStarting the Setup Utility program Viewing or changing settingsSetting, changing, or deleting a password Password considerationsUser password Administrator passwordSelecting a temporary startup device Enabling or disabling a deviceSelecting a startup device Viewing or changing the startup device sequence Exiting the Setup Utility programUpdating system programs Using system programsUpdating flashing the Bios from a disc Click Downloads and drivers Updating flashing the Bios from your operating systemBasic troubleshooting Troubleshooting and diagnostic programsLenovo ThinkVantage Toolbox Diagnostic programsPC-Doctor for DOS PC-Doctor for Rescue and RecoveryLenovo System Toolbox Optical mouse Cleaning the mouseNon-optical mouse User Guide Lenovo ThinkVantage Tools Getting information, help, and serviceInformation resources Online Books folderLenovo Welcome Access HelpSafety and warranty ThinkVantage Productivity CenterCalling for service Help and serviceUsing the documentation and diagnostic programs Using other services Purchasing additional services User Guide Appendix. Notices European conformance CE mark Trademarks Television output noticeIndex Page Page Part Number 89Y1200

994, 1184, 1165, 2565, 1186 specifications

Lenovo has established a solid reputation in the tech industry, and certain models have particularly highlighted its innovation and commitment to quality. Among these, the Lenovo 401, 1186, 2565, 1165, and 1184 stand out, each offering a unique blend of features and technologies aimed at enhancing user experience.

The Lenovo 401 is a sleek and versatile laptop designed for everyday users and professionals alike. It features a powerful Intel Core processor, making it capable of handling multitasking efficiently. With a high-definition display, users can enjoy sharp and vibrant visuals, whether for watching movies or working on documents. The long-lasting battery ensures that users can work on the go without frequent recharges, while ample storage space provides flexibility for data-heavy tasks.

The Lenovo 1186 is another remarkable model that prioritizes security and performance. Equipped with advanced biometric features such as fingerprint recognition, it ensures users' data is well protected. Furthermore, it includes faster SSD storage options, which enhance overall system responsiveness. The laptop's robust build quality makes it suitable for users who are constantly on the move, as it can withstand daily wear and tear.

Model 2565 represents a perfect solution for gamers and creatives. With dedicated graphics cards and high refresh rate displays, this model promises an immersive gaming experience along with smooth rendering of graphics-heavy applications. The expanded cooling system ensures optimal performance during intense gaming sessions, while customizable RGB lighting allows users to personalize their setup.

On the other hand, the Lenovo 1165 focuses on compactness without sacrificing performance. Its lightweight design makes it exceptionally portable, catering to users who prioritize mobility. Despite its size, it still boasts powerful hardware capable of running demanding applications, making it an ideal choice for students and professionals alike.

Lastly, the Lenovo 1184 encapsulates the essence of affordability paired with functionality. This model provides essential features such as reliable performance, decent battery life, and a comfortable keyboard for extended typing sessions. It is best suited for users seeking a budget-friendly option that still delivers quality performance for everyday tasks.

In summary, Lenovo’s 401, 1186, 2565, 1165, and 1184 models cater to a diverse range of users, from professionals to gamers. With features like powerful processors, enhanced security, and lightweight designs, these models exemplify Lenovo's commitment to technological advancement and customer satisfaction.
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