Appendix A. Troubleshooting
Computer problems can be caused by hardware, software, or user error. The information in this section might be useful to help you solve problems or to gather helpful information you can pass on to a service technician. You might also need to refer to your computer,
Review the following list for any problem descriptions that might fit your situation.
You cannot create a multi-session disc.
Be sure that there is enough space left on the disc for another session. Writing a session requires
You cannot successfully write to a
Take the following actions:
1.Verify that the process is not being interrupted by a screen saver, an antivirus program, an Internet or
2.Verify that the hard disk has been defragmented.
3.Consult the hard disk drive manufacturer or vendor if an older hard disk drive is conducting a thermal recalibration during a write operation.
4.Replace the CD if it is bad or scratched.
5.Disable the Windows Auto Insert Notify function on your
You cannot eject a CD or DVD disc.
Take the following actions after ensuring that the drive is not in the process of writing to a disc:
1.Eject the CD through software.
2.Use the Eject button.
3.Turn off the computer. Wait 45 seconds; then turn on the computer and try using the Eject button again.
4.If other methods do not work, use the
You cannot read from the CD or DVD disc after successfully writing to it.
Take the following actions:
1.If you can read the CD or DVD Disc in another CD or DVD player or you can see previous sessions, the directory information might be damaged on the volume, making it unreadable. To get ideas for troubleshooting, check the documentation that comes with the software.
2.You might have a damaged
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