Troubleshooting Your Phone | Polycom IP 450 specs

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Troubleshooting Your Phone

This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom ® SoundPoint® IP 450 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.

•Power and Startup

•Controls

•Access to Screens and Systems

•Calling

•Displays

•Audio

•Productivity Suite

To obtain more detailed troubleshooting information, you can access certain menus on your phone that test your phone hardware. For more information, see Testing Phone Hardware on page 90.

If you require additional assistance, contact your system administrator.

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Polycom IP 450 manual Troubleshooting Your Phone

Contents

Polycom SoundPoint IP 450 Phone User Guide Trademark Information About This Guide Who Should Read This Guide?How This Guide is Organized What’s New in This Guide? Conventions Used in This GuideBold Preferences Recommended References Getting Help and Support Customer Feedback Contents Viii Using the Advanced Features of Your Phone Troubleshooting Your PhoneCustomizing Your Phone Productivity Suite Testing Phone Hardware Getting Started with Your Phone Description Introducing Phone Components Getting Started with Your Phone What Displays on the Screen? Icon Description Phone Icons If you want to Then do this Navigating Menus and Entering Data Registering Your Phone Troubleshooting Phone Issues Using the Polycom Web Configuration Utility Using the Basic Features of Your Phone Locking and Unlocking the Phone Logging Into Phones Placing Calls To place a call using the handset Answering Calls Answering When Not in Another Call Answering When in Another Call Ending Calls Using a Headset Enabling Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Redialing Numbers Using Electronic Hookswitch Multiple Calls on Hold Placing Calls on Hold Hosting Conference Calls Setting Up Conference Calls Polycom SoundPoint IP 450 User Guide Managing Conference Calls Polycom SoundPoint IP 450 User Guide Adding Parties to Conference Calls Joining Conferences Transferring CallsSplitting Conference Calls Ending Conference Calls See Placing Calls on Performing a Consultative Transfer Forwarding Calls Using Static Forwarding Using Dynamic Forwarding Enabling Do Not Disturb Press , then select Features Do Not DisturbManaging Incoming Calls Multiple Lines and Do Not Disturb Select Features Contact Directory Distinguishing CallsRejecting Calls Diverting Calls Press , and then select Features Call Lists Missed Calls Using Call Lists Adding Contacts Using Your Contact Directory Polycom SoundPoint IP 450 User Guide Editing Contacts Placing Calls to Contacts Deleting Contacts Select Features Corporate Directory Using Your Corporate DirectorySearching for Contacts Searching the Corporate Directory Polycom SoundPoint IP 450 User Guide Placing Calls From the Corporate Directory Adding Contacts From the Corporate Directory Managing Speed Dials To assign a new speed dial key Using Voice Mail Using Multiple and Shared LinesSupporting Multiple Lines Supporting Multiple Call Appearances Supporting Multiple Line Keys Per Line Polycom SoundPoint IP 450 User Guide Supporting Shared Lines Locking and Unlocking the Phone Locking and Unlocking Your Phone About Your User Password Press the Lock soft key. Your phone is locked Press , then select Settings Basic Lock Phone Calling and Answering from a Locked Phone Logging In and Out of a Phone Logging Into Phones To log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password Polycom SoundPoint IP 450 User Guide Using Text Messaging Using the Advanced Features of Your Phone Select Features Messages Instant Messages Using Buddy Lists Updating Your Presence SettingsSelect Features Presence My Status Managing Buddies Integrating With Microsoft Live Communications Server Select Features Presence Buddy Status Select Features Presence Buddy Status Privacy ListIntegrating With Microsoft Lync Server Adding Buddies Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group Paging Press the Talk soft key to select a channel to broadcast on Sending PTT Broadcasts Polycom SoundPoint IP 450 User Guide Receiving PTT Broadcasts When You’re Not in an Active Call Receiving PTT BroadcastsReceiving PTT Broadcasts During Active Calls Ending PTT Broadcasts Updating Channel Subscriptions Sending Pages Group Paging Mode Receiving Pages Receiving Pages During Active Calls Receiving Pages When You’re Not in an Active Call Changing Where Pages are Played Accessing Features with Your Login Credentials Restarting Your Phone Updating Your Phone’s Configuration Select Settings Basic Restart Phone Changing the Time and Date Display Customizing Your Phone Changing the Backlight Brightness Changing the Backlight To modify the backlight intensity Changing the Backlight Timeout Select Backlight Idle IntensitySelect Maximum Intensity Select Settings Basic Backlight Timeout Select Settings Basic Ring TypeChanging the Ring Type Select Settings Basic Preferences Language Select Settings Basic Preferences Audible RingerChanging the Audible Ringer Changing the Language Select Settings Basic Preferences Backgrounds Changing the Background PictureSelect Background Prioritize Background Changing the Soft Key Label Color Select Settings Basic Preferences Label Color Muting the Microphone Adjusting the Volume Polycom SoundPoint IP 450 User Guide Troubleshooting Your Phone Symptom Problem Corrective Action Power and Startup Then select Status Network Controls Lines Line Information. From Access to Screens and Systems Calling Symptom Problem Corrective Action Brightness on Displays Testing Phone Hardware AudioProductivity Suite To test your phone hardware Polycom SoundPoint IP 450 User Guide Polycom UC Software Menu System Page Polycom UC Software Menu System Page Governing Law Service Agreements Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral Modifications Russian Compliance SoundPoint IP Safety and Compliance CE and Vcci Mark Use of IP Networks through the Pstn Echo cancellationUse of Voice Compression through the Pstn Australia User Guide for the SoundPoint IP 450 Desktop Phone End User License Agreement for Polycom Software Support Services Limitation of Liability Corporate Headquarters Israel OfficeNetherlands Office