Recommended References Getting Help and Support | Polycom IP 450

Introduction

These writing conventions are used in this guide:

<installed-dir>	This convention indicates that you must enter
	information specific to your installation. For example,
	when <installed-dir>appears, enter the path to your
	installation directory.

>	This convention indicates that you must select an item
	from a menu. For example, Settings > Basic >
	Preferences.

Recommended References

You can find all referenced Technical Notifications on the Polycom Support Web site at http://support.polycom.com/PolycomService/support/us/support/voice/ soundpoint_ip/VoIP_Technical_Bulletins_pub.html .

You can find all Polycom phone documentation on the Polycom Support Web site at http://support.polycom.com/PolycomService/support/us/support/voice/ index.html .

Getting Help and Support

The following related documents for SoundPoint IP 450 are available:

•Quick Start Guides, which describe how to assemble phones

•Quick User Guides, which describe the basic phone features

•User Guides, which describe both basic and advanced phone features

•Technical Notifications, which describe workarounds to existing issues and provide expanded descriptions and examples

For support or service, please contact your Polycom reseller or go to Polycom Technical Support at http://support.polycom.com/.

Polycom recommends that you record the phone model numbers, software, and partner platform for future reference.

Phone models: ____________________________________________________

UC Software version: ______________________________________________

Partner Platform: _________________________________________________

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Polycom IP 450 manual Recommended References Getting Help and Support, Preferences

Contents

Polycom SoundPoint IP 450 Phone User Guide Trademark Information How This Guide is Organized About This GuideWho Should Read This Guide? Bold What’s New in This Guide?Conventions Used in This Guide Preferences Recommended References Getting Help and Support Customer Feedback Contents Viii Customizing Your Phone Using the Advanced Features of Your PhoneTroubleshooting Your Phone Productivity Suite Testing Phone Hardware Getting Started with Your Phone Description Introducing Phone Components Getting Started with Your Phone What Displays on the Screen? Icon Description Phone Icons If you want to Then do this Navigating Menus and Entering Data Registering Your Phone Troubleshooting Phone Issues Using the Polycom Web Configuration Utility Using the Basic Features of Your Phone Locking and Unlocking the Phone Logging Into Phones Placing Calls To place a call using the handset Answering Calls Answering When Not in Another Call Answering When in Another Call Ending Calls Select Settings Basic Preferences Headset Headset Memory Using a HeadsetEnabling Headset Memory Mode Redialing Numbers Using Electronic Hookswitch Multiple Calls on Hold Placing Calls on Hold Hosting Conference Calls Setting Up Conference Calls Polycom SoundPoint IP 450 User Guide Managing Conference Calls Polycom SoundPoint IP 450 User Guide Adding Parties to Conference Calls Joining Conferences Transferring CallsSplitting Conference Calls Ending Conference Calls See Placing Calls on Performing a Consultative Transfer Forwarding Calls Using Static Forwarding Using Dynamic Forwarding Enabling Do Not Disturb Press , then select Features Do Not DisturbManaging Incoming Calls Multiple Lines and Do Not Disturb Rejecting Calls Select Features Contact DirectoryDistinguishing Calls Diverting Calls Press , and then select Features Call Lists Missed Calls Using Call Lists Adding Contacts Using Your Contact Directory Polycom SoundPoint IP 450 User Guide Editing Contacts Placing Calls to Contacts Deleting Contacts Select Features Corporate Directory Using Your Corporate DirectorySearching for Contacts Searching the Corporate Directory Polycom SoundPoint IP 450 User Guide Placing Calls From the Corporate Directory Adding Contacts From the Corporate Directory Managing Speed Dials To assign a new speed dial key Supporting Multiple Lines Using Voice MailUsing Multiple and Shared Lines Supporting Multiple Call Appearances Supporting Multiple Line Keys Per Line Polycom SoundPoint IP 450 User Guide Supporting Shared Lines Locking and Unlocking the Phone Locking and Unlocking Your Phone About Your User Password Press the Lock soft key. Your phone is locked Press , then select Settings Basic Lock Phone Calling and Answering from a Locked Phone Logging In and Out of a Phone Logging Into Phones To log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password Polycom SoundPoint IP 450 User Guide Using Text Messaging Using the Advanced Features of Your Phone Select Features Messages Instant Messages Select Features Presence My Status Using Buddy ListsUpdating Your Presence Settings Managing Buddies Integrating With Microsoft Live Communications Server Integrating With Microsoft Lync Server Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List Adding Buddies Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group Paging Press the Talk soft key to select a channel to broadcast on Sending PTT Broadcasts Polycom SoundPoint IP 450 User Guide Receiving PTT Broadcasts During Active Calls Receiving PTT Broadcasts When You’re Not in an Active CallReceiving PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Sending Pages Group Paging Mode Receiving Pages Receiving Pages During Active Calls Receiving Pages When You’re Not in an Active Call Changing Where Pages are Played Accessing Features with Your Login Credentials Restarting Your Phone Updating Your Phone’s Configuration Select Settings Basic Restart Phone Changing the Time and Date Display Customizing Your Phone Changing the Backlight Brightness Changing the Backlight To modify the backlight intensity Select Maximum Intensity Changing the Backlight TimeoutSelect Backlight Idle Intensity Changing the Ring Type Select Settings Basic Backlight TimeoutSelect Settings Basic Ring Type Select Settings Basic Preferences Language Select Settings Basic Preferences Audible RingerChanging the Audible Ringer Changing the Language Select Background Prioritize Background Select Settings Basic Preferences BackgroundsChanging the Background Picture Changing the Soft Key Label Color Select Settings Basic Preferences Label Color Muting the Microphone Adjusting the Volume Polycom SoundPoint IP 450 User Guide Troubleshooting Your Phone Symptom Problem Corrective Action Power and Startup Then select Status Network Controls Lines Line Information. From Access to Screens and Systems Calling Symptom Problem Corrective Action Brightness on Displays Productivity Suite Testing Phone HardwareAudio To test your phone hardware Polycom SoundPoint IP 450 User Guide Polycom UC Software Menu System Page Polycom UC Software Menu System Page Governing Law Service Agreements Exclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral Modifications Russian Compliance SoundPoint IP Safety and Compliance CE and Vcci Mark Use of IP Networks through the Pstn Echo cancellationUse of Voice Compression through the Pstn Australia User Guide for the SoundPoint IP 450 Desktop Phone End User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office