Fax error messages on the printer control panel, Error Message

MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE

You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.

MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER

MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE

Fax error messages on the printer control panel

Error Message:

Remote Fax Error

Fax Mode Unsupported

Unsupported Compression

Unsupported Resolution

Unrecoverable Fax Error

Fax Modem Error

What it indicates:

The receiving fax machine cannot receive the fax. The error on the receiving end could be due to several factors.

The receiving fax machine does not support color fax or the scan resolution of the document that you are sending.

The fax modem of the receiving fax machine does not support data compression. Fax modems compress data to speed up transmission, but the receiving fax modem needs to have the same compression code.

The receiving fax machine does not support the scan resolution of the document that you are sending.

The fax modem encountered critical errors.

The fax modem of the printer may be busy, or the fax modem may have encountered problems during transmission.

Possible solutions:

•Resend the fax. There may have been a problem with the quality of the connection.

•Decrease the transmission speed of your fax modem.

•Register your user information. In some countries, you cannot send a fax without registering your fax name and fax number. Some fax machines also block faxes without sender information.

•Enable Auto Fax Conversion. The printer automatically converts color faxes to black and lowers the scan resolution of the document.

•Lower the fax quality.

•Reformat the document on Letter-size paper.

•Lower the transmission speed of the fax modem, and then resend the fax.

•Enable Auto Fax Conversion.