Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 301 Paper jam in the ADF selected models only, Reinsert the duplex unit, Troubleshooting

Models: 301 Pro900 30E 4444 90T9105

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2Firmly grasp the paper, and then gently pull it out.

Note: Be careful not to tear the paper while removing it.

3Reinsert the duplex unit.

4Touch DONE or press , depending on your printer model.

5From your computer, resume the print job.

Paper jam in the ADF (selected models only)

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

Troubleshooting

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Page 142

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Lexmark 301, Pro900, 30E Paper jam in the ADF selected models only, Firmly grasp the paper, and then gently pull it out

Contents

Lexmark Pro900 Series Users Guide Machine types 4444 Models 301, 30EUsing the printer control panel buttons and menus ContentsSafety information Using the printer softwareCopying PrintingScanning Networking Using SmartSolutionsTroubleshooting Maintaining the printerPrint troubleshooting IndexNotices Copy and scan troubleshootingPage Safety information SAVE THESE INSTRUCTIONSMinimizing your printers environmental impact About your printerThank you for choosing this printer Conserving energyRecycling Finding information about the printerConserving ink PublicationsWhat are you looking for? Additional setup and instructions for using the printerSmartSolutions Users Guide and Help Find it hereFind it here Understanding the parts of the printerWhat are you looking for? Use theSecond paper tray Tray Use theUse the Ordering and replacing supplies Using genuine Lexmark ink cartridgesOrdering ink cartridges Replacing ink cartridges Part Number Ordering paper and other suppliesRecycling Lexmark products PaperUsing the printer control panel buttons and menus Using the printer control panelDisplay item Understanding the home screenDescription Description Navigating menus using the touch screenDisplay item Left arrow3 Touch More Options Changing the Power Saver timeout5 Touch Paper Type Resetting to factory settings Saving paper and energy with Eco-ModeSoftware installed during printer installation Using the printer softwareUsing the Windows printer software Minimum system requirementsLexmark Wireless Setup Utility referred to as Wireless Setup Utility Printer softwareLexmark Fax Solutions referred to as Fax Solutions Lexmark Service Center referred to as Service CenterSoftware resident in the Macintosh OS Using the Macintosh printer softwarePrinter software Software installed during printer installationFor Macintosh users Finding and installing optional softwareFor Windows users 3 Select Printer HomeEnabling automatic software updates Reinstalling the printer softwareChecking for software updates Uninstalling the printer softwareFor Windows users Installing the printer softwareUsing the World Wide Web For Macintosh usersLoading paper and original documents Loading the paper tray4 Load the paper Loading paper and original documents7 Flip up the paper stop to catch the paper as it exits 6 Insert the trayLoading paper and original documents 2 Move the paper guides to the sides of tray Loading envelopes or photo paper1 Pull tray completely out of the printer Loading paper and original documents4 Load envelopes or photo paper 6 Insert the tray Loading paper and original documentsLoad up to Loading various paper typesMake sure 10 envelopes 25 sheets of labels 50 transparencies Load up toMake sure Load up to Loading paper and original documentsMake sure Saving paper default settings a Touch Paper Tray LinkingLoading original documents on the scanner glass Loading original documents into the ADFTips for printing b Click Properties, Preferences, Options, or SetupPrinting Printing basic documents2 Click Properties, Preferences, Options, or Setup Collating printed copiesPrinting pages in reverse order 2 Click Properties, Preferences, Options, or SetupFor Macintosh users Printing multiple pages on one sheet2 Click Properties, Preferences, Options, or Setup For Windows usersPrinting documents from a memory card or flash drive Windows only If the printer is using a USB connectionIf the printer is using a Wireless connection selected models only 2 Touch Print DocumentsPrinting labels Printing specialty documentsPrinting envelopes b Click Properties, Preferences, Options, or Setup2 Click Properties, Preferences, Options, or Setup Printing on custom-size paperTips on loading label sheets For Macintosh usersa Select Use custom page size For Macintosh usersWorking with photos Using a memory card or flash drive with the printerInserting a memory card Supported memory cards and file types Printing photos using the printer control panelEditing photos using the printer control panel TipsFor Macintosh users Printing photos from a memory device using the printer softwareFor Windows users If the printer is using a USB connectionFor Windows users Printing photos from a PictBridge-enabled digital cameraIf the printer is using a Wireless connection selected models only For Macintosh users3 Navigate to Print Proof Sheet Printing photos from a memory device using the proof sheetConnected. Use Camera to choose and print photos More Options Proof Sheet Print Proof SheetPrinting from a Bluetooth-enabled device Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security levelBluetooth Dongle Connected appears on the display Bluetooth Dongle Connected appears on the display Portrait For Macintosh usersLandscape 2 Click Properties, Preferences, Options, or Setup Printing on both sides of the paper duplexing manuallyFor Windows users 2 Click Print & Fax Setting your printer as the default printerManaging print jobs For Macintosh usersFor Windows users Changing the printing modeChanging the printing mode for a single print job For Macintosh usersFor Windows users Pausing print jobsResuming print jobs For Macintosh usersFor Windows users Canceling print jobsFor Macintosh users Tips for copying CopyingMaking copies Copying a two-sided document Copying photosCopying an ID card 4 Touch ContinueEnlarging or reducing images Adjusting copy qualityMaking a copy lighter or darker Copying multiple pages on one sheet Collating copies using the printer control panelRepeating an image on one page 5 Touch More OptionsMaking a duplex copy automatically Making a duplex copyMaking a duplex copy manually 7 Press Canceling copy jobsTo cancel a copy job, press Scanning stops and the printer returns to the previous menu CopyingTips for scanning ScanningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application For Windows users Using the printer software4 Select Printer Home For Macintosh users6 Click Document Scanning documents into an editing application8 Click Preview/Edit For Windows usersFor Windows users Scanning directly to e-mail using the printer softwareScanning to a PDF For Macintosh usersHow can I improve the quality of a scan? Scanning FAQWhy am I being asked for a PIN? How do I scan in black and white?What is an application list, and how do I update it? Canceling scan jobsUpdating the application list Changing the e-mail settings after setup Setting up the printer to e-mailSetting up the e-mail function If you want to change the SMTP server settingsIf you want to change the e-mail settings Creating an e-mail contact list using the printer control panelCreating an e-mail contact list using the printer software Creating an e-mail contact list5 Click Select from phonebook Sending e-mail3 Click Printer Home For Macintosh usersTips for e-mailing Scanning a document or photo to e-mail2 Touch Attach File to E-mail Canceling an e-mailAttaching a document or photo to e-mail a Touch Attach document to E-mailTips for this setup Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line FaxingConnected to different wall jacks Setup 2 Printer is sharing the line with an answering machineConnected to the same telephone wall jack To connectTips for this setup To connectScenario 2 Digital Subscriber Line DSL Tips for this setupTips for this setup Scenario 3 VoIP telephone serviceTo connect Tips for this setup Scenario 4 Digital telephone service through a cable providerSetup 1 Printer is connected directly to a cable modem To connectScenario 5 Country-specific setup To connectConnecting the printer to a non-RJ-11 wall jack To connectConnecting the printer in countries that use serial connection Connecting the printer to a wall jack in Germany To connectEntering your user information Setting the fax headerFax Setup Dialing and Sending Your Fax Name 3 Touch Your Fax NumberSetting the fax footer Configuring the fax settingsConfiguring fax settings using the fax software Using the Fax Setup Wizard in WindowsFrom here Configuring fax settings using the printer control panelYou can For Windows users Creating a contact list using the fax softwareCreating a contact list For Macintosh usersSending faxes Creating a contact list using the printer control panelc Touch Add Fax Number Tips for sending faxes Sending faxes using the printer control panelSending faxes using the computer To send a fax to a single recipientTips for receiving faxes Fax Setup Ringing and Answering Auto AnswerReceiving faxes Receiving faxes automaticallyFax Setup Ringing and Answering Auto Answer Faxing FAQReceiving a fax manually TipsWhat is my dialing prefix? What is a splitter and what type of splitter should I use?What is my fax number? When do I need to set Auto Answer to On?How can I check the dial tone? Fax Setup Ringing and Answering Ring PatternHow do I set the distinctive ring for the printer? Make sure the telephone line and the wall jack are workingHow do I change the resolution of the documents that I fax? How do I adjust the speaker volume on the printer?What settings work best with digital voice mail? Adjusting the dialing volumeHow do I send a fax at a scheduled time? How do I send a fax using a phone calling card?How do I know that the fax was sent successfully? How do I print a fax on both sides of the paper? Fax Setup Ringing and Answering Fax ForwardHow do I view the fax history of the printer? How do I forward a fax?b Touch Turn On/Off Can I block faxes?Can I retrieve failed faxes? Block Faxes From Add a Number to Block Add a NameNetworking Installing the printer on a wireless networkWireless network compatibility Supported network security optionsPrinting a network setup page Information you will need to set up the printer on a wireless networkFor Windows users Installing the printer on a wireless networkInstalling the printer on other computers For Macintosh usersAdding the printer to your wireless network Interpreting the colors of the Wi-Fi indicator lightSpecial wireless installation instructions Before you beginAssigning a static IP address Changing wireless settings after installation5 Click the Wireless setup utility link 6 Click the Set Static IP Address link2 Double-click Wireless Setup Assistant Advanced wireless setupCreating an ad hoc wireless network In Windows VistaIn Windows XP 7 Right-click the Wireless Network Connection icon 8 Click Properties9 Click the Wireless Networks tab 2 Click Control Panel 3 Click Network and Internet ConnectionsIn Mac OS X version b Select View Available Wireless NetworksIn Windows In Mac OS X version 10.4 and earlier5 Click Wireless setup utility link Adding a printer to an existing ad hoc wireless networkConfiguring the printer wirelessly using WPS Wi-Fi Protected Setup 2 Double-click Wireless Setup AssistantIf the printer is currently set up locally using USB connection Using the printer wirelesslyUsing the printer locally USB If the printer is currently set up for Ethernet5 Select Set as Default Printer from the menu Using the printer over an Ethernet networkIf the printer is currently set up for wireless Selecting the printerUsing the printer locally USB 4 Double-click Lexmark Setup Assistant6 Double-click Lexmark Setup Assistant If the printer is currently set up for EthernetIf the printer is currently set up for Ethernet Add the printerUsing the printer over an Ethernet network If the printer is currently set up for wirelessIn Mac OS X version 10.4 or earlier Sharing a printer in a Windows environmentc Click Properties Sharing a printer in a Macintosh environment Installing the printer on an Ethernet network2 From the menu bar, click Help  System Preferences Help What is Wi-Fi Protected Setup? Networking FAQInstalling the printer on an Ethernet network For Windows usersWhere do I find my SSID? Where do I find my WEP key or WPA passphrase?What is an SSID? What is a network?Wired network example How do I find out what type of security my network is using?How are home networks configured? Wireless network examplesScenario 2 Wireless network with Internet access Scenario 3 Wireless network with no Internet accessWhy do I need an installation cable? How do I attach the installation cable?Infrastructure How are infrastructure and ad hoc networks different?Ad hoc MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER Finding the signal strengthHow can I improve wireless signal strength? REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTERREMOVE SOURCES OF INTERFERENCE ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTIONFor Windows users In Mac OS X version For Macintosh users with a wireless access pointFor Macintosh users with an AirPort base station In Mac OS X version 10.4 and earlierWhat is a MAC address? How do I find the MAC address?How do I locate IP addresses? What is an IP address?What is TCP/IP? For Windows usersHow are IP addresses assigned? What is a key index?How to locate a printer IP address 2 Click More InfoPre-loaded solutions Using SmartSolutionsWhat is SmartSolutions? Custom solutionsSmartSolutions More Options Launch SmartSolutions on my computer Creating or customizing printer solutionsUsing the printer control panel Windows only ExamplesFor Windows users For Macintosh usersMaintaining the printer Using the printer control panelUsing the printer software Maintaining ink cartridgesUsing the printer software Cleaning the printhead nozzlesMore Options Clean Printhead or Deep Clean Printhead Using the printer control panelFor Macintosh users Cleaning the exterior of the printerCleaning the scanner glass 3 Select Printer HomeCleaning the touch screen If Troubleshooting does not solve your problem TroubleshootingUsing the Service Center to solve printer problems Setup troubleshootingIncorrect language appears on the display Printhead errorsCHANGE THE LANGUAGE USING THE PRINTER MENUS REMOVE AND REINSERT THE PRINTHEADSoftware did not install CHECK THE USB CONNECTIONREMOVE AND REINSTALL THE PRINTER SOFTWARE RECONNECT THE PRINTER POWER SUPPLYMAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER Print job does not print or is missing pagesPrinter is printing blank pages REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEADMAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE Printer is busy or does not respondCannot print through USB Jams and misfeeds troubleshootingMAKE SURE THE USB PORT IS ENABLED IN WINDOWS Paper jam in the printerPaper jam in the duplex unit 2 Firmly grasp the paper, and then gently pull it out Paper jam in the ADF selected models onlyTroubleshooting Note Be careful not to tear the paper while removing itCHECK PAPER CONDITION ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPERPaper or specialty media misfeeds CHECK PAPER LOADINGSELECT THE BORDERLESS PRINT FEATURE Print troubleshootingCHECK MINIMUM PRINT SETTINGS Poor quality at the edges of the pageMAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED Copy and scan troubleshootingComputer slows down when printing ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLESADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE SET YOUR PRINTER AS THE DEFAULT PRINTERCLEAN THE SCANNER GLASS Copier or scanner does not respondCHECK YOUR E-MAIL CONFIGURATION SETTINGS E-mail troubleshootingUSE A LOWER SCANNING RESOLUTION Scan was not successfulCHECK YOUR PROXY CONFIGURATION Fax troubleshootingFax troubleshooting checklist Cannot attach filesFax Setup Dialing and Sending Scan Connection checklistFax Setup Dialing and Sending Max Send Speed Cannot send faxesMAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT ENABLE ERROR CORRECTIONENABLE AUTOMATIC FAX CONVERSION Cannot receive faxesFax Setup Ringing and Answering Manual Answer Code MAKE SURE THAT FAX FORWARDING IS DISABLEDINCREASE THE RINGER VOLUME MAKE SURE THE FAX SOFTWARE IS INSTALLEDMAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE Fax error messages on the printer control panelMAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTERPossible solutions No AnswerNothing happens when a memory card is inserted Memory card troubleshootingMemory card troubleshooting checklist Cannot print documents from a memory card or flash driveNetwork troubleshooting checklist Network troubleshootingPhotos do not transfer from a memory card across a wireless network MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVEThe Continue button is unavailable Wireless NetworkingEthernet Networking TRY RUNNING THE INSTALLER AGAIN MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODELRECONNECT THE POWER SUPPLY MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ONWireless troubleshooting Cannot print and there is a firewall on the computerCannot print over wireless network Resetting the wireless settings to factory defaultsDemo Mode CHECK THE WIRELESS SIGNAL QUALITY MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICESMOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER CHECK YOUR ADVANCED SECURITY SETTINGSFor Macintosh users with an AirPort base station In Mac OS X version For Macintosh users with a wireless access pointIn Mac OS X version 10.4 and earlier Wi-Fi indicator light is not lit d Click Advanced TCP/IP or TCP/IPSELECT THE WIRELESS PORT SELECT THE WIRELESS PRINTERCHECK NETWORK NAME If you are using WEP security Wi-Fi indicator light is blinking orange during installationIf you are using WPA security If you are using WPA security If you are using WEP securityFor Windows users b Double-click Network Utility For Macintosh usersFor Windows users 10.168.1.1013 Double-click Network Utility For Macintosh users2 Double-click Wireless Setup Assistant Wireless print server not installed5 Click the Wireless setup utility link For Windows usersFor Macintosh users How to locate a printer IP addressFor Windows users 2 Click More InfoMAKE SURE THE WIRELESS PORT IS SELECTED CHANGE THE CHANNEL THE WIRELESS ROUTER USES Resolving intermittent wireless communications issuesDISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK ELIMINATE SOURCES OF INTERFERENCE6 Click the Set Static IP Address link CONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSIDCHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTER ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORKCHANGE ALL NETWORK DEVICES TO THE SAME TYPE CHECK FOR WIRELESS ADAPTER UPDATESPURCHASE A NEW ROUTER Edition notice NoticesProduct information 2009 Lexmark International, Inc. All rights reservedLicensing notices UNITED STATES GOVERNMENT RIGHTSTrademarks DirectoryWaste from Electrical and Electronic Equipment WEEE directive Temperature informationNoise emission levels 1-meter average sound pressure, dBAProduct power consumption Battery noticePower consumption Product disposalOff mode Power SaverLEXMARK LICENSE AGREEMENTS Total energy usage1 STATEMENT OF LIMITED WARRANTY. Lexmark warrants that the media e.g., diskette or compact disk on which the Software Program if any is furnished is free from defects in materials and workmanship under normal use during the warranty period. The warranty period is ninety 90 days and commences on the date the Software Program is delivered to the original end-user. This limited warranty applies only to Software Program media purchased new from Lexmark or an Authorized Lexmark Reseller or Distributor. Lexmark will replace the Software Program should it be determined that the media does not conform to this limited warranty Page ADOBE SYSTEMS INCORPORATED NOTICE MICROSOFT CORPORATION NOTICESEuropean Community EC directives conformity Regulatory notices for telecommunication terminal equipment Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Notice to users of the US telephone network FCC requirementsSouth Africa telecommunications notice Notice to users of the Canadian telephone networkNotice to users of the New Zealand telephone network Using this product in SwitzerlandAvis réservé aux utilisateurs du réseau téléphonique du Canada Verwendung dieses Produkts in der Schweiz Regulatory notices for wireless productsUtilisation de ce produit en Suisse Uso del prodotto in SvizzeraIndustry Canada Canada Notice to users in BrazilIndustry Canada Canada Taiwan NCC RF notice statement Notice to users in the European Union Ελληνική Index Page Page setting up 90, 91 phone book, e-mail printing documents from 40 printing photos using the proofmemory card troubleshooting cannot print from a flash iron-on transfers loadingPage Page Page WPA passphrase locating