Cannot run the fax software, Increase The Ringer Volume

If the printer is sharing the line with other devices, then make sure that the following are set:

•Auto Answer is On.

•The printer picks up on a greater number of rings than the other devices.

•The printer picks up on the correct distinctive ring, if you subscribe to a distinctive ring service.

MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT

The printer is an analog device. If you are using a PBX system, then make sure that the printer is connected to an analog port on the PBX. You may need a digital line converter that converts digital signals into analog signals.

MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL

The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the printer memory is full, then the printer may not be able to receive more incoming faxes. An error message appears on the display when the printer memory is full. Resolve the error to free up space in the printer memory.

MAKE SURE THAT FAX FORWARDING IS DISABLED

You may have turned on Fax Forwarding. Disable this option so that the printer can receive the fax.

1From the home screen, navigate to Fax Forward:

> Fax Setup > Ringing and Answering > Fax Forward

2Touch OFF, and then touch Accept.

INCREASE THE RINGER VOLUME

If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.

MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE

If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when a fax comes in so that the printer can receive it.

To retrieve the correct code:

1From the home screen, navigate to Manual Answer Code:

> Fax Setup > Ringing and Answering > Manual Answer Code

2Copy the manual answer code that appears on the touch screen.