Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 90T9105, 30E Networking, Using SmartSolutions, Maintaining the printer, Troubleshooting

Models: 301 Pro900 30E 4444 90T9105

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Canceling scan jobs	71
E-mailing	72
Setting up the printer to e-mail	72
Creating an e-mail contact list	73
Sending e-mail	74
Canceling an e-mail	76
Faxing	77
Setting up the printer to fax	77
Configuring the fax settings	88
Creating a contact list	90
Sending faxes	91
Receiving faxes	93
Faxing FAQ	94
Networking	101
Installing the printer on a wireless network	101
Advanced wireless setup	106
Installing the printer on an Ethernet network	115
Networking FAQ	116
Using SmartSolutions	128
What is SmartSolutions?	128
Creating or customizing printer solutions	129
Maintaining the printer	131
Maintaining ink cartridges	131
Cleaning the exterior of the printer	133
Cleaning the scanner glass	133
Cleaning the touch screen	134
Troubleshooting	135
Before you troubleshoot	135
Using the Service Center to solve printer problems	135
If Troubleshooting does not solve your problem	135
Setup troubleshooting	135
Jams and misfeeds troubleshooting	140
Contents

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Lexmark 90T9105, Pro900, 30E Networking, Using SmartSolutions, Maintaining the printer, Troubleshooting, E-mailing, Faxing

Contents

Lexmark Pro900 Series Users Guide Machine types 4444 Models 301, 30EContents Safety informationUsing the printer control panel buttons and menus Using the printer softwareCopying PrintingScanning Using SmartSolutions TroubleshootingNetworking Maintaining the printerIndex NoticesPrint troubleshooting Copy and scan troubleshootingPage Safety information SAVE THESE INSTRUCTIONSAbout your printer Thank you for choosing this printerMinimizing your printers environmental impact Conserving energyFinding information about the printer Conserving inkRecycling PublicationsAdditional setup and instructions for using the printer SmartSolutions Users Guide and HelpWhat are you looking for? Find it hereUnderstanding the parts of the printer What are you looking for?Find it here Use theSecond paper tray Tray Use theUse the Ordering and replacing supplies Using genuine Lexmark ink cartridgesOrdering ink cartridges Replacing ink cartridges Ordering paper and other supplies Recycling Lexmark productsPart Number PaperUsing the printer control panel buttons and menus Using the printer control panelDisplay item Understanding the home screenDescription Navigating menus using the touch screen Display itemDescription Left arrow3 Touch More Options Changing the Power Saver timeout5 Touch Paper Type Resetting to factory settings Saving paper and energy with Eco-ModeUsing the printer software Using the Windows printer softwareSoftware installed during printer installation Minimum system requirementsPrinter software Lexmark Fax Solutions referred to as Fax SolutionsLexmark Wireless Setup Utility referred to as Wireless Setup Utility Lexmark Service Center referred to as Service CenterUsing the Macintosh printer software Printer softwareSoftware resident in the Macintosh OS Software installed during printer installationFinding and installing optional software For Windows usersFor Macintosh users 3 Select Printer HomeReinstalling the printer software Checking for software updatesEnabling automatic software updates Uninstalling the printer softwareInstalling the printer software Using the World Wide WebFor Windows users For Macintosh usersLoading paper and original documents Loading the paper tray4 Load the paper Loading paper and original documents7 Flip up the paper stop to catch the paper as it exits 6 Insert the trayLoading paper and original documents Loading envelopes or photo paper 1 Pull tray completely out of the printer2 Move the paper guides to the sides of tray Loading paper and original documents4 Load envelopes or photo paper 6 Insert the tray Loading paper and original documentsLoad up to Loading various paper typesMake sure 10 envelopes 25 sheets of labels 50 transparencies Load up toMake sure Load up to Loading paper and original documentsMake sure Saving paper default settings a Touch Paper Tray LinkingLoading original documents on the scanner glass Loading original documents into the ADFb Click Properties, Preferences, Options, or Setup PrintingTips for printing Printing basic documentsCollating printed copies Printing pages in reverse order2 Click Properties, Preferences, Options, or Setup 2 Click Properties, Preferences, Options, or SetupPrinting multiple pages on one sheet 2 Click Properties, Preferences, Options, or SetupFor Macintosh users For Windows usersIf the printer is using a USB connection If the printer is using a Wireless connection selected models onlyPrinting documents from a memory card or flash drive Windows only 2 Touch Print DocumentsPrinting specialty documents Printing envelopesPrinting labels b Click Properties, Preferences, Options, or SetupPrinting on custom-size paper Tips on loading label sheets2 Click Properties, Preferences, Options, or Setup For Macintosh usersa Select Use custom page size For Macintosh usersWorking with photos Using a memory card or flash drive with the printerInserting a memory card Printing photos using the printer control panel Editing photos using the printer control panelSupported memory cards and file types TipsPrinting photos from a memory device using the printer software For Windows usersFor Macintosh users If the printer is using a USB connectionPrinting photos from a PictBridge-enabled digital camera If the printer is using a Wireless connection selected models onlyFor Windows users For Macintosh usersPrinting photos from a memory device using the proof sheet Connected. Use Camera to choose and print photos3 Navigate to Print Proof Sheet More Options Proof Sheet Print Proof SheetPrinting from a Bluetooth-enabled device Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security levelBluetooth Dongle Connected appears on the display Bluetooth Dongle Connected appears on the display Portrait For Macintosh usersLandscape 2 Click Properties, Preferences, Options, or Setup Printing on both sides of the paper duplexing manuallyFor Windows users Setting your printer as the default printer Managing print jobs2 Click Print & Fax For Macintosh usersChanging the printing mode Changing the printing mode for a single print jobFor Windows users For Macintosh usersPausing print jobs Resuming print jobsFor Windows users For Macintosh usersFor Windows users Canceling print jobsFor Macintosh users Tips for copying CopyingMaking copies Copying photos Copying an ID cardCopying a two-sided document 4 Touch ContinueEnlarging or reducing images Adjusting copy qualityMaking a copy lighter or darker Collating copies using the printer control panel Repeating an image on one pageCopying multiple pages on one sheet 5 Touch More OptionsMaking a duplex copy automatically Making a duplex copyMaking a duplex copy manually Canceling copy jobs To cancel a copy job, press7 Press Scanning stops and the printer returns to the previous menu CopyingTips for scanning ScanningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Using the printer software 4 Select Printer HomeFor Windows users For Macintosh usersScanning documents into an editing application 8 Click Preview/Edit6 Click Document For Windows usersScanning directly to e-mail using the printer software Scanning to a PDFFor Windows users For Macintosh usersScanning FAQ Why am I being asked for a PIN?How can I improve the quality of a scan? How do I scan in black and white?What is an application list, and how do I update it? Canceling scan jobsUpdating the application list Setting up the printer to e-mail Setting up the e-mail functionChanging the e-mail settings after setup If you want to change the SMTP server settingsCreating an e-mail contact list using the printer control panel Creating an e-mail contact list using the printer softwareIf you want to change the e-mail settings Creating an e-mail contact listSending e-mail 3 Click Printer Home5 Click Select from phonebook For Macintosh usersTips for e-mailing Scanning a document or photo to e-mailCanceling an e-mail Attaching a document or photo to e-mail2 Touch Attach File to E-mail a Touch Attach document to E-mailSetting up the printer to fax Setup 1 Printer is connected to a dedicated fax lineTips for this setup FaxingSetup 2 Printer is sharing the line with an answering machine Connected to the same telephone wall jackConnected to different wall jacks To connectTips for this setup To connectScenario 2 Digital Subscriber Line DSL Tips for this setupTips for this setup Scenario 3 VoIP telephone serviceTo connect Scenario 4 Digital telephone service through a cable provider Setup 1 Printer is connected directly to a cable modemTips for this setup To connectScenario 5 Country-specific setup To connectConnecting the printer to a non-RJ-11 wall jack To connectConnecting the printer in countries that use serial connection Connecting the printer to a wall jack in Germany To connectSetting the fax header Fax Setup Dialing and Sending Your Fax NameEntering your user information 3 Touch Your Fax NumberConfiguring the fax settings Configuring fax settings using the fax softwareSetting the fax footer Using the Fax Setup Wizard in WindowsFrom here Configuring fax settings using the printer control panelYou can Creating a contact list using the fax software Creating a contact listFor Windows users For Macintosh usersSending faxes Creating a contact list using the printer control panelc Touch Add Fax Number Sending faxes using the printer control panel Sending faxes using the computerTips for sending faxes To send a fax to a single recipientFax Setup Ringing and Answering Auto Answer Receiving faxesTips for receiving faxes Receiving faxes automaticallyFaxing FAQ Receiving a fax manuallyFax Setup Ringing and Answering Auto Answer TipsWhat is a splitter and what type of splitter should I use? What is my fax number?What is my dialing prefix? When do I need to set Auto Answer to On?Fax Setup Ringing and Answering Ring Pattern How do I set the distinctive ring for the printer?How can I check the dial tone? Make sure the telephone line and the wall jack are workingHow do I adjust the speaker volume on the printer? What settings work best with digital voice mail?How do I change the resolution of the documents that I fax? Adjusting the dialing volumeHow do I send a fax at a scheduled time? How do I send a fax using a phone calling card?How do I know that the fax was sent successfully? Fax Setup Ringing and Answering Fax Forward How do I view the fax history of the printer?How do I print a fax on both sides of the paper? How do I forward a fax?Can I block faxes? Can I retrieve failed faxes?b Touch Turn On/Off Block Faxes From Add a Number to Block Add a NameInstalling the printer on a wireless network Wireless network compatibilityNetworking Supported network security optionsPrinting a network setup page Information you will need to set up the printer on a wireless networkInstalling the printer on a wireless network Installing the printer on other computersFor Windows users For Macintosh usersInterpreting the colors of the Wi-Fi indicator light Special wireless installation instructionsAdding the printer to your wireless network Before you beginChanging wireless settings after installation 5 Click the Wireless setup utility linkAssigning a static IP address 6 Click the Set Static IP Address linkAdvanced wireless setup Creating an ad hoc wireless network2 Double-click Wireless Setup Assistant In Windows Vista7 Right-click the Wireless Network Connection icon 8 Click Properties 9 Click the Wireless Networks tabIn Windows XP 2 Click Control Panel 3 Click Network and Internet Connectionsb Select View Available Wireless Networks In WindowsIn Mac OS X version In Mac OS X version 10.4 and earlierAdding a printer to an existing ad hoc wireless network Configuring the printer wirelessly using WPS Wi-Fi Protected Setup5 Click Wireless setup utility link 2 Double-click Wireless Setup AssistantUsing the printer wirelessly Using the printer locally USBIf the printer is currently set up locally using USB connection If the printer is currently set up for EthernetUsing the printer over an Ethernet network If the printer is currently set up for wireless5 Select Set as Default Printer from the menu Selecting the printer4 Double-click Lexmark Setup Assistant 6 Double-click Lexmark Setup AssistantUsing the printer locally USB If the printer is currently set up for EthernetAdd the printer Using the printer over an Ethernet networkIf the printer is currently set up for Ethernet If the printer is currently set up for wirelessIn Mac OS X version 10.4 or earlier Sharing a printer in a Windows environmentc Click Properties Sharing a printer in a Macintosh environment Installing the printer on an Ethernet network2 From the menu bar, click Help  System Preferences Help Networking FAQ Installing the printer on an Ethernet networkWhat is Wi-Fi Protected Setup? For Windows usersWhere do I find my WEP key or WPA passphrase? What is an SSID?Where do I find my SSID? What is a network?How do I find out what type of security my network is using? How are home networks configured?Wired network example Wireless network examplesScenario 2 Wireless network with Internet access Scenario 3 Wireless network with no Internet accessWhy do I need an installation cable? How do I attach the installation cable?Infrastructure How are infrastructure and ad hoc networks different?Ad hoc Finding the signal strength How can I improve wireless signal strength?MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTERREMOVE SOURCES OF INTERFERENCE ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTIONFor Windows users For Macintosh users with a wireless access point For Macintosh users with an AirPort base stationIn Mac OS X version In Mac OS X version 10.4 and earlierWhat is a MAC address? How do I find the MAC address?What is an IP address? What is TCP/IP?How do I locate IP addresses? For Windows usersWhat is a key index? How to locate a printer IP addressHow are IP addresses assigned? 2 Click More InfoUsing SmartSolutions What is SmartSolutions?Pre-loaded solutions Custom solutionsCreating or customizing printer solutions Using the printer control panel Windows onlySmartSolutions More Options Launch SmartSolutions on my computer ExamplesFor Windows users For Macintosh usersUsing the printer control panel Using the printer softwareMaintaining the printer Maintaining ink cartridgesCleaning the printhead nozzles More Options Clean Printhead or Deep Clean PrintheadUsing the printer software Using the printer control panelCleaning the exterior of the printer Cleaning the scanner glassFor Macintosh users 3 Select Printer HomeCleaning the touch screen Troubleshooting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Setup troubleshootingPrinthead errors CHANGE THE LANGUAGE USING THE PRINTER MENUSIncorrect language appears on the display REMOVE AND REINSERT THE PRINTHEADSoftware did not install CHECK THE USB CONNECTIONRECONNECT THE PRINTER POWER SUPPLY MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTERREMOVE AND REINSTALL THE PRINTER SOFTWARE Print job does not print or is missing pagesREINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODEPrinter is printing blank pages Printer is busy or does not respondJams and misfeeds troubleshooting MAKE SURE THE USB PORT IS ENABLED IN WINDOWSCannot print through USB Paper jam in the printerPaper jam in the duplex unit Paper jam in the ADF selected models only Troubleshooting2 Firmly grasp the paper, and then gently pull it out Note Be careful not to tear the paper while removing itADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Paper or specialty media misfeedsCHECK PAPER CONDITION CHECK PAPER LOADINGPrint troubleshooting CHECK MINIMUM PRINT SETTINGSSELECT THE BORDERLESS PRINT FEATURE Poor quality at the edges of the pageCopy and scan troubleshooting Computer slows down when printingMAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLESSET YOUR PRINTER AS THE DEFAULT PRINTER CLEAN THE SCANNER GLASSADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE Copier or scanner does not respondE-mail troubleshooting USE A LOWER SCANNING RESOLUTIONCHECK YOUR E-MAIL CONFIGURATION SETTINGS Scan was not successfulFax troubleshooting Fax troubleshooting checklistCHECK YOUR PROXY CONFIGURATION Cannot attach filesConnection checklist Fax Setup Dialing and Sending Max Send SpeedFax Setup Dialing and Sending Scan Cannot send faxesENABLE ERROR CORRECTION ENABLE AUTOMATIC FAX CONVERSIONMAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT Cannot receive faxesMAKE SURE THAT FAX FORWARDING IS DISABLED INCREASE THE RINGER VOLUMEFax Setup Ringing and Answering Manual Answer Code MAKE SURE THE FAX SOFTWARE IS INSTALLEDFax error messages on the printer control panel MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODEMAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTERPossible solutions No AnswerMemory card troubleshooting Memory card troubleshooting checklistNothing happens when a memory card is inserted Cannot print documents from a memory card or flash driveNetwork troubleshooting Photos do not transfer from a memory card across a wireless networkNetwork troubleshooting checklist MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVEThe Continue button is unavailable Wireless NetworkingEthernet Networking MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL RECONNECT THE POWER SUPPLYTRY RUNNING THE INSTALLER AGAIN MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ONWireless troubleshooting Cannot print and there is a firewall on the computerCannot print over wireless network Resetting the wireless settings to factory defaultsDemo Mode MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTERCHECK THE WIRELESS SIGNAL QUALITY CHECK YOUR ADVANCED SECURITY SETTINGSFor Macintosh users with an AirPort base station In Mac OS X version For Macintosh users with a wireless access pointIn Mac OS X version 10.4 and earlier Wi-Fi indicator light is not lit d Click Advanced TCP/IP or TCP/IPSELECT THE WIRELESS PORT SELECT THE WIRELESS PRINTERCHECK NETWORK NAME If you are using WEP security Wi-Fi indicator light is blinking orange during installationIf you are using WPA security If you are using WPA security If you are using WEP securityFor Windows users b Double-click Network Utility For Macintosh users10.168.1.101 3 Double-click Network UtilityFor Windows users For Macintosh usersWireless print server not installed 5 Click the Wireless setup utility link2 Double-click Wireless Setup Assistant For Windows usersHow to locate a printer IP address For Windows usersFor Macintosh users 2 Click More InfoMAKE SURE THE WIRELESS PORT IS SELECTED Resolving intermittent wireless communications issues DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORKCHANGE THE CHANNEL THE WIRELESS ROUTER USES ELIMINATE SOURCES OF INTERFERENCECONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTER6 Click the Set Static IP Address link ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORKCHANGE ALL NETWORK DEVICES TO THE SAME TYPE CHECK FOR WIRELESS ADAPTER UPDATESPURCHASE A NEW ROUTER Notices Product informationEdition notice 2009 Lexmark International, Inc. All rights reservedUNITED STATES GOVERNMENT RIGHTS TrademarksLicensing notices DirectoryTemperature information Noise emission levelsWaste from Electrical and Electronic Equipment WEEE directive 1-meter average sound pressure, dBABattery notice Power consumptionProduct power consumption Product disposalPower Saver LEXMARK LICENSE AGREEMENTSOff mode Total energy usage1 STATEMENT OF LIMITED WARRANTY. Lexmark warrants that the media e.g., diskette or compact disk on which the Software Program if any is furnished is free from defects in materials and workmanship under normal use during the warranty period. The warranty period is ninety 90 days and commences on the date the Software Program is delivered to the original end-user. This limited warranty applies only to Software Program media purchased new from Lexmark or an Authorized Lexmark Reseller or Distributor. Lexmark will replace the Software Program should it be determined that the media does not conform to this limited warranty Page ADOBE SYSTEMS INCORPORATED NOTICE MICROSOFT CORPORATION NOTICESEuropean Community EC directives conformity Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaRegulatory notices for telecommunication terminal equipment Notice to users of the US telephone network FCC requirementsSouth Africa telecommunications notice Notice to users of the Canadian telephone networkNotice to users of the New Zealand telephone network Using this product in SwitzerlandAvis réservé aux utilisateurs du réseau téléphonique du Canada Regulatory notices for wireless products Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraIndustry Canada Canada Notice to users in BrazilIndustry Canada Canada Taiwan NCC RF notice statement Notice to users in the European Union Ελληνική Index Page Page printing documents from 40 printing photos using the proof memory card troubleshooting cannot print from a flashsetting up 90, 91 phone book, e-mail iron-on transfers loadingPage Page Page WPA passphrase locating

E-mailing

Faxing

Networking

Using SmartSolutions

Maintaining the printer

Troubleshooting