Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark Pro900, 30E, 301, 4444 Index, Notices, Print troubleshooting, Copy and scan troubleshooting

Models: 301 Pro900 30E 4444 90T9105

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Print troubleshooting	144
Copy and scan troubleshooting	145
E-mail troubleshooting	147
Fax troubleshooting	148
Memory card troubleshooting	154
Network troubleshooting	155
Notices	174
Product information	174
Edition notice	174
Power consumption	177
Index	189

Contents

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Lexmark Pro900, 30E, 301, 4444 Index, Notices, Print troubleshooting, Copy and scan troubleshooting, E-mail troubleshooting

Contents

Machine types 4444 Models 301, 30E Lexmark Pro900 Series Users GuideSafety information ContentsUsing the printer control panel buttons and menus Using the printer softwareScanning PrintingCopying Troubleshooting Using SmartSolutionsNetworking Maintaining the printerNotices IndexPrint troubleshooting Copy and scan troubleshootingPage SAVE THESE INSTRUCTIONS Safety informationThank you for choosing this printer About your printerMinimizing your printers environmental impact Conserving energyConserving ink Finding information about the printerRecycling PublicationsSmartSolutions Users Guide and Help Additional setup and instructions for using the printerWhat are you looking for? Find it hereWhat are you looking for? Understanding the parts of the printerFind it here Use theUse the Use theSecond paper tray Tray Ordering ink cartridges Using genuine Lexmark ink cartridgesOrdering and replacing supplies Replacing ink cartridges Recycling Lexmark products Ordering paper and other suppliesPart Number PaperUsing the printer control panel Using the printer control panel buttons and menusDescription Understanding the home screenDisplay item Display item Navigating menus using the touch screenDescription Left arrow5 Touch Paper Type Changing the Power Saver timeout3 Touch More Options Saving paper and energy with Eco-Mode Resetting to factory settingsUsing the Windows printer software Using the printer softwareSoftware installed during printer installation Minimum system requirementsLexmark Fax Solutions referred to as Fax Solutions Printer softwareLexmark Wireless Setup Utility referred to as Wireless Setup Utility Lexmark Service Center referred to as Service CenterPrinter software Using the Macintosh printer softwareSoftware resident in the Macintosh OS Software installed during printer installationFor Windows users Finding and installing optional softwareFor Macintosh users 3 Select Printer HomeChecking for software updates Reinstalling the printer softwareEnabling automatic software updates Uninstalling the printer softwareUsing the World Wide Web Installing the printer softwareFor Windows users For Macintosh usersLoading the paper tray Loading paper and original documentsLoading paper and original documents 4 Load the paperLoading paper and original documents 6 Insert the tray7 Flip up the paper stop to catch the paper as it exits 1 Pull tray completely out of the printer Loading envelopes or photo paper2 Move the paper guides to the sides of tray Loading paper and original documents6 Insert the tray Loading paper and original documents 4 Load envelopes or photo paperMake sure Loading various paper typesLoad up to Make sure Load up to10 envelopes 25 sheets of labels 50 transparencies Make sure Loading paper and original documentsLoad up to a Touch Paper Tray Linking Saving paper default settingsLoading original documents into the ADF Loading original documents on the scanner glassPrinting b Click Properties, Preferences, Options, or SetupTips for printing Printing basic documentsPrinting pages in reverse order Collating printed copies2 Click Properties, Preferences, Options, or Setup 2 Click Properties, Preferences, Options, or Setup2 Click Properties, Preferences, Options, or Setup Printing multiple pages on one sheetFor Macintosh users For Windows usersIf the printer is using a Wireless connection selected models only If the printer is using a USB connectionPrinting documents from a memory card or flash drive Windows only 2 Touch Print DocumentsPrinting envelopes Printing specialty documentsPrinting labels b Click Properties, Preferences, Options, or SetupTips on loading label sheets Printing on custom-size paper2 Click Properties, Preferences, Options, or Setup For Macintosh usersFor Macintosh users a Select Use custom page sizeInserting a memory card Using a memory card or flash drive with the printerWorking with photos Editing photos using the printer control panel Printing photos using the printer control panelSupported memory cards and file types TipsFor Windows users Printing photos from a memory device using the printer softwareFor Macintosh users If the printer is using a USB connectionIf the printer is using a Wireless connection selected models only Printing photos from a PictBridge-enabled digital cameraFor Windows users For Macintosh usersConnected. Use Camera to choose and print photos Printing photos from a memory device using the proof sheet3 Navigate to Print Proof Sheet More Options Proof Sheet Print Proof SheetPrinting from a Bluetooth-enabled device Bluetooth Dongle Connected appears on the display Bluetooth Dongle Connected appears on the display Setting the Bluetooth security levelPrinting from a Bluetooth-enabled device Bluetooth Dongle Connected appears on the display Landscape For Macintosh usersPortrait For Windows users Printing on both sides of the paper duplexing manually2 Click Properties, Preferences, Options, or Setup Managing print jobs Setting your printer as the default printer2 Click Print & Fax For Macintosh usersChanging the printing mode for a single print job Changing the printing modeFor Windows users For Macintosh usersResuming print jobs Pausing print jobsFor Windows users For Macintosh usersFor Macintosh users Canceling print jobsFor Windows users Making copies CopyingTips for copying Copying an ID card Copying photosCopying a two-sided document 4 Touch ContinueMaking a copy lighter or darker Adjusting copy qualityEnlarging or reducing images Repeating an image on one page Collating copies using the printer control panelCopying multiple pages on one sheet 5 Touch More OptionsMaking a duplex copy manually Making a duplex copyMaking a duplex copy automatically To cancel a copy job, press Canceling copy jobs7 Press Scanning stops and the printer returns to the previous menu CopyingScanning to a local or network computer ScanningTips for scanning Scanning photos into an editing application Using the printer control panelScanning to a flash drive or memory card 4 Select Printer Home Using the printer softwareFor Windows users For Macintosh users8 Click Preview/Edit Scanning documents into an editing application6 Click Document For Windows usersScanning to a PDF Scanning directly to e-mail using the printer softwareFor Windows users For Macintosh usersWhy am I being asked for a PIN? Scanning FAQHow can I improve the quality of a scan? How do I scan in black and white?Updating the application list Canceling scan jobsWhat is an application list, and how do I update it? Setting up the e-mail function Setting up the printer to e-mailChanging the e-mail settings after setup If you want to change the SMTP server settingsCreating an e-mail contact list using the printer software Creating an e-mail contact list using the printer control panelIf you want to change the e-mail settings Creating an e-mail contact list3 Click Printer Home Sending e-mail5 Click Select from phonebook For Macintosh usersScanning a document or photo to e-mail Tips for e-mailingAttaching a document or photo to e-mail Canceling an e-mail2 Touch Attach File to E-mail a Touch Attach document to E-mailSetup 1 Printer is connected to a dedicated fax line Setting up the printer to faxTips for this setup FaxingConnected to the same telephone wall jack Setup 2 Printer is sharing the line with an answering machineConnected to different wall jacks To connectTo connect Tips for this setupTips for this setup Scenario 2 Digital Subscriber Line DSLTo connect Scenario 3 VoIP telephone serviceTips for this setup Setup 1 Printer is connected directly to a cable modem Scenario 4 Digital telephone service through a cable providerTips for this setup To connectTo connect Scenario 5 Country-specific setupTo connect Connecting the printer to a non-RJ-11 wall jackConnecting the printer in countries that use serial connection To connect Connecting the printer to a wall jack in GermanyFax Setup Dialing and Sending Your Fax Name Setting the fax headerEntering your user information 3 Touch Your Fax NumberConfiguring fax settings using the fax software Configuring the fax settingsSetting the fax footer Using the Fax Setup Wizard in WindowsYou can Configuring fax settings using the printer control panelFrom here Creating a contact list Creating a contact list using the fax softwareFor Windows users For Macintosh usersc Touch Add Fax Number Creating a contact list using the printer control panelSending faxes Sending faxes using the computer Sending faxes using the printer control panelTips for sending faxes To send a fax to a single recipientReceiving faxes Fax Setup Ringing and Answering Auto AnswerTips for receiving faxes Receiving faxes automaticallyReceiving a fax manually Faxing FAQFax Setup Ringing and Answering Auto Answer TipsWhat is my fax number? What is a splitter and what type of splitter should I use?What is my dialing prefix? When do I need to set Auto Answer to On?How do I set the distinctive ring for the printer? Fax Setup Ringing and Answering Ring PatternHow can I check the dial tone? Make sure the telephone line and the wall jack are workingWhat settings work best with digital voice mail? How do I adjust the speaker volume on the printer?How do I change the resolution of the documents that I fax? Adjusting the dialing volumeHow do I know that the fax was sent successfully? How do I send a fax using a phone calling card?How do I send a fax at a scheduled time? How do I view the fax history of the printer? Fax Setup Ringing and Answering Fax ForwardHow do I print a fax on both sides of the paper? How do I forward a fax?Can I retrieve failed faxes? Can I block faxes?b Touch Turn On/Off Block Faxes From Add a Number to Block Add a NameWireless network compatibility Installing the printer on a wireless networkNetworking Supported network security optionsInformation you will need to set up the printer on a wireless network Printing a network setup pageInstalling the printer on other computers Installing the printer on a wireless networkFor Windows users For Macintosh usersSpecial wireless installation instructions Interpreting the colors of the Wi-Fi indicator lightAdding the printer to your wireless network Before you begin5 Click the Wireless setup utility link Changing wireless settings after installationAssigning a static IP address 6 Click the Set Static IP Address linkCreating an ad hoc wireless network Advanced wireless setup2 Double-click Wireless Setup Assistant In Windows Vista9 Click the Wireless Networks tab 7 Right-click the Wireless Network Connection icon 8 Click PropertiesIn Windows XP 2 Click Control Panel 3 Click Network and Internet ConnectionsIn Windows b Select View Available Wireless NetworksIn Mac OS X version In Mac OS X version 10.4 and earlierConfiguring the printer wirelessly using WPS Wi-Fi Protected Setup Adding a printer to an existing ad hoc wireless network5 Click Wireless setup utility link 2 Double-click Wireless Setup AssistantUsing the printer locally USB Using the printer wirelesslyIf the printer is currently set up locally using USB connection If the printer is currently set up for EthernetIf the printer is currently set up for wireless Using the printer over an Ethernet network5 Select Set as Default Printer from the menu Selecting the printer6 Double-click Lexmark Setup Assistant 4 Double-click Lexmark Setup AssistantUsing the printer locally USB If the printer is currently set up for EthernetUsing the printer over an Ethernet network Add the printerIf the printer is currently set up for Ethernet If the printer is currently set up for wirelessc Click Properties Sharing a printer in a Windows environmentIn Mac OS X version 10.4 or earlier 2 From the menu bar, click Help  System Preferences Help Installing the printer on an Ethernet networkSharing a printer in a Macintosh environment Installing the printer on an Ethernet network Networking FAQWhat is Wi-Fi Protected Setup? For Windows usersWhat is an SSID? Where do I find my WEP key or WPA passphrase?Where do I find my SSID? What is a network?How are home networks configured? How do I find out what type of security my network is using?Wired network example Wireless network examplesScenario 3 Wireless network with no Internet access Scenario 2 Wireless network with Internet accessHow do I attach the installation cable? Why do I need an installation cable?Ad hoc How are infrastructure and ad hoc networks different?Infrastructure How can I improve wireless signal strength? Finding the signal strengthMOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTERFor Windows users ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTIONREMOVE SOURCES OF INTERFERENCE For Macintosh users with an AirPort base station For Macintosh users with a wireless access pointIn Mac OS X version In Mac OS X version 10.4 and earlierHow do I find the MAC address? What is a MAC address?What is TCP/IP? What is an IP address?How do I locate IP addresses? For Windows usersHow to locate a printer IP address What is a key index?How are IP addresses assigned? 2 Click More InfoWhat is SmartSolutions? Using SmartSolutionsPre-loaded solutions Custom solutionsUsing the printer control panel Windows only Creating or customizing printer solutionsSmartSolutions More Options Launch SmartSolutions on my computer ExamplesFor Macintosh users For Windows usersUsing the printer software Using the printer control panelMaintaining the printer Maintaining ink cartridgesMore Options Clean Printhead or Deep Clean Printhead Cleaning the printhead nozzlesUsing the printer software Using the printer control panelCleaning the scanner glass Cleaning the exterior of the printerFor Macintosh users 3 Select Printer HomeCleaning the touch screen Using the Service Center to solve printer problems TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingCHANGE THE LANGUAGE USING THE PRINTER MENUS Printhead errorsIncorrect language appears on the display REMOVE AND REINSERT THE PRINTHEADCHECK THE USB CONNECTION Software did not installMAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLYREMOVE AND REINSTALL THE PRINTER SOFTWARE Print job does not print or is missing pagesMAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEADPrinter is printing blank pages Printer is busy or does not respondMAKE SURE THE USB PORT IS ENABLED IN WINDOWS Jams and misfeeds troubleshootingCannot print through USB Paper jam in the printerPaper jam in the duplex unit Troubleshooting Paper jam in the ADF selected models only2 Firmly grasp the paper, and then gently pull it out Note Be careful not to tear the paper while removing itPaper or specialty media misfeeds ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPERCHECK PAPER CONDITION CHECK PAPER LOADINGCHECK MINIMUM PRINT SETTINGS Print troubleshootingSELECT THE BORDERLESS PRINT FEATURE Poor quality at the edges of the pageComputer slows down when printing Copy and scan troubleshootingMAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLESCLEAN THE SCANNER GLASS SET YOUR PRINTER AS THE DEFAULT PRINTERADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE Copier or scanner does not respondUSE A LOWER SCANNING RESOLUTION E-mail troubleshootingCHECK YOUR E-MAIL CONFIGURATION SETTINGS Scan was not successfulFax troubleshooting checklist Fax troubleshootingCHECK YOUR PROXY CONFIGURATION Cannot attach filesFax Setup Dialing and Sending Max Send Speed Connection checklistFax Setup Dialing and Sending Scan Cannot send faxesENABLE AUTOMATIC FAX CONVERSION ENABLE ERROR CORRECTIONMAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT Cannot receive faxesINCREASE THE RINGER VOLUME MAKE SURE THAT FAX FORWARDING IS DISABLEDFax Setup Ringing and Answering Manual Answer Code MAKE SURE THE FAX SOFTWARE IS INSTALLEDMAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE Fax error messages on the printer control panelMAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTERNo Answer Possible solutionsMemory card troubleshooting checklist Memory card troubleshootingNothing happens when a memory card is inserted Cannot print documents from a memory card or flash drivePhotos do not transfer from a memory card across a wireless network Network troubleshootingNetwork troubleshooting checklist MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVEEthernet Networking Wireless NetworkingThe Continue button is unavailable RECONNECT THE POWER SUPPLY MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODELTRY RUNNING THE INSTALLER AGAIN MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ONCannot print and there is a firewall on the computer Wireless troubleshootingDemo Mode Resetting the wireless settings to factory defaultsCannot print over wireless network MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICESCHECK THE WIRELESS SIGNAL QUALITY CHECK YOUR ADVANCED SECURITY SETTINGSIn Mac OS X version 10.4 and earlier For Macintosh users with a wireless access pointFor Macintosh users with an AirPort base station In Mac OS X version d Click Advanced TCP/IP or TCP/IP Wi-Fi indicator light is not litCHECK NETWORK NAME SELECT THE WIRELESS PRINTERSELECT THE WIRELESS PORT If you are using WPA security Wi-Fi indicator light is blinking orange during installationIf you are using WEP security For Windows users If you are using WEP securityIf you are using WPA security For Macintosh users b Double-click Network Utility3 Double-click Network Utility 10.168.1.101For Windows users For Macintosh users5 Click the Wireless setup utility link Wireless print server not installed2 Double-click Wireless Setup Assistant For Windows usersFor Windows users How to locate a printer IP addressFor Macintosh users 2 Click More InfoMAKE SURE THE WIRELESS PORT IS SELECTED DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK Resolving intermittent wireless communications issuesCHANGE THE CHANNEL THE WIRELESS ROUTER USES ELIMINATE SOURCES OF INTERFERENCECHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTER CONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID6 Click the Set Static IP Address link ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORKPURCHASE A NEW ROUTER CHECK FOR WIRELESS ADAPTER UPDATESCHANGE ALL NETWORK DEVICES TO THE SAME TYPE Product information NoticesEdition notice 2009 Lexmark International, Inc. All rights reservedTrademarks UNITED STATES GOVERNMENT RIGHTSLicensing notices DirectoryNoise emission levels Temperature informationWaste from Electrical and Electronic Equipment WEEE directive 1-meter average sound pressure, dBAPower consumption Battery noticeProduct power consumption Product disposalLEXMARK LICENSE AGREEMENTS Power SaverOff mode Total energy usage1 STATEMENT OF LIMITED WARRANTY. Lexmark warrants that the media e.g., diskette or compact disk on which the Software Program if any is furnished is free from defects in materials and workmanship under normal use during the warranty period. The warranty period is ninety 90 days and commences on the date the Software Program is delivered to the original end-user. This limited warranty applies only to Software Program media purchased new from Lexmark or an Authorized Lexmark Reseller or Distributor. Lexmark will replace the Software Program should it be determined that the media does not conform to this limited warranty Page European Community EC directives conformity MICROSOFT CORPORATION NOTICESADOBE SYSTEMS INCORPORATED NOTICE Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementRegulatory notices for telecommunication terminal equipment Notice to users of the US telephone network FCC requirementsNotice to users of the Canadian telephone network South Africa telecommunications noticeAvis réservé aux utilisateurs du réseau téléphonique du Canada Using this product in SwitzerlandNotice to users of the New Zealand telephone network Utilisation de ce produit en Suisse Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraIndustry Canada Canada Notice to users in BrazilIndustry Canada Canada Taiwan NCC RF notice statement Notice to users in the European Union Ελληνική Index Page Page memory card troubleshooting cannot print from a flash printing documents from 40 printing photos using the proofsetting up 90, 91 phone book, e-mail iron-on transfers loadingPage Page Page WPA passphrase locating