Controls, Then select Status Network | Polycom IP 450 manual

		Troubleshooting Your Phone

Controls

Symptom	Problem	Corrective Action

The dial pad does not work.	The dial pad on the SoundPoint	Do one of the following:
	IP 450 phone does not respond.	• Check for a response from other
		feature keys or from the dial pad.
		• Place a call to the phone from a known
		working telephone. Check for display
		updates.
		• Check if the LAN port is active or
		inactive. Press the Menu key, and
		then select Status > Network >
		Ethernet. From the Ethernet page,
		scroll to the LAN port field and verify
		that it is active.
		• Check the termination at the switch or
		hub end of the network LAN cable.
		Ensure that the switch/hub port
		connected to the telephone is
		operational (if not accessible, contact
		your system administrator).

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Polycom IP 450 manual Controls, Then select Status Network

Contents

Polycom SoundPoint IP 450 Phone User Guide Trademark Information How This Guide is Organized About This GuideWho Should Read This Guide? Bold What’s New in This Guide?Conventions Used in This Guide Preferences Recommended References Getting Help and Support Customer Feedback Contents Viii Customizing Your Phone Using the Advanced Features of Your PhoneTroubleshooting Your Phone Productivity Suite Testing Phone Hardware Getting Started with Your Phone Description Introducing Phone Components Getting Started with Your Phone What Displays on the Screen? Icon Description Phone Icons If you want to Then do this Navigating Menus and Entering Data Registering Your Phone Troubleshooting Phone Issues Using the Polycom Web Configuration Utility Using the Basic Features of Your Phone Locking and Unlocking the Phone Logging Into Phones Placing Calls To place a call using the handset Answering Calls Answering When Not in Another Call Answering When in Another Call Ending Calls Select Settings Basic Preferences Headset Headset Memory Using a HeadsetEnabling Headset Memory Mode Redialing Numbers Using Electronic Hookswitch Multiple Calls on Hold Placing Calls on Hold Hosting Conference Calls Setting Up Conference Calls Polycom SoundPoint IP 450 User Guide Managing Conference Calls Polycom SoundPoint IP 450 User Guide Adding Parties to Conference Calls Ending Conference Calls Transferring CallsJoining Conferences Splitting Conference Calls See Placing Calls on Performing a Consultative Transfer Forwarding Calls Using Static Forwarding Using Dynamic Forwarding Multiple Lines and Do Not Disturb Press , then select Features Do Not DisturbEnabling Do Not Disturb Managing Incoming Calls Rejecting Calls Select Features Contact DirectoryDistinguishing Calls Diverting Calls Press , and then select Features Call Lists Missed Calls Using Call Lists Adding Contacts Using Your Contact Directory Polycom SoundPoint IP 450 User Guide Editing Contacts Placing Calls to Contacts Deleting Contacts Searching the Corporate Directory Using Your Corporate DirectorySelect Features Corporate Directory Searching for Contacts Polycom SoundPoint IP 450 User Guide Placing Calls From the Corporate Directory Adding Contacts From the Corporate Directory Managing Speed Dials To assign a new speed dial key Supporting Multiple Lines Using Voice MailUsing Multiple and Shared Lines Supporting Multiple Call Appearances Supporting Multiple Line Keys Per Line Polycom SoundPoint IP 450 User Guide Supporting Shared Lines Locking and Unlocking the Phone Locking and Unlocking Your Phone About Your User Password Press the Lock soft key. Your phone is locked Press , then select Settings Basic Lock Phone Calling and Answering from a Locked Phone Logging In and Out of a Phone Logging Into Phones To log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password Polycom SoundPoint IP 450 User Guide Using Text Messaging Using the Advanced Features of Your Phone Select Features Messages Instant Messages Select Features Presence My Status Using Buddy ListsUpdating Your Presence Settings Managing Buddies Integrating With Microsoft Live Communications Server Integrating With Microsoft Lync Server Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List Adding Buddies Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group Paging Press the Talk soft key to select a channel to broadcast on Sending PTT Broadcasts Polycom SoundPoint IP 450 User Guide Receiving PTT Broadcasts During Active Calls Receiving PTT Broadcasts When You’re Not in an Active CallReceiving PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Sending Pages Group Paging Mode Receiving Pages Receiving Pages During Active Calls Receiving Pages When You’re Not in an Active Call Changing Where Pages are Played Accessing Features with Your Login Credentials Restarting Your Phone Updating Your Phone’s Configuration Select Settings Basic Restart Phone Changing the Time and Date Display Customizing Your Phone Changing the Backlight Brightness Changing the Backlight To modify the backlight intensity Select Maximum Intensity Changing the Backlight TimeoutSelect Backlight Idle Intensity Changing the Ring Type Select Settings Basic Backlight TimeoutSelect Settings Basic Ring Type Changing the Language Select Settings Basic Preferences Audible RingerSelect Settings Basic Preferences Language Changing the Audible Ringer Select Background Prioritize Background Select Settings Basic Preferences BackgroundsChanging the Background Picture Changing the Soft Key Label Color Select Settings Basic Preferences Label Color Muting the Microphone Adjusting the Volume Polycom SoundPoint IP 450 User Guide Troubleshooting Your Phone Symptom Problem Corrective Action Power and Startup Then select Status Network Controls Lines Line Information. From Access to Screens and Systems Calling Symptom Problem Corrective Action Brightness on Displays Productivity Suite Testing Phone HardwareAudio To test your phone hardware Polycom SoundPoint IP 450 User Guide Polycom UC Software Menu System Page Polycom UC Software Menu System Page Governing Law Service Agreements Exclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or Peripheral Russian Compliance SoundPoint IP Safety and Compliance CE and Vcci Mark Australia Echo cancellationUse of IP Networks through the Pstn Use of Voice Compression through the Pstn User Guide for the SoundPoint IP 450 Desktop Phone End User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office