Audio, Productivity Suite, Testing Phone Hardware | Polycom IP 450

Polycom SoundPoint IP 450 User Guide

Audio

Symptom	Problem	Corrective Action

There is no audio on the	The connections are not correct.	Do one of the following:
headset.		• Ensure the headset is plugged into the
		jack marked Headset at the rear of the
		phone.
		• Ensure the headset amplifier (if
		present) is turned on and/or the
		volume is correctly adjusted. If the
		amplifier uses batteries, check that
		they are fully charged.

You are using a headset and the	There may be an issue with the	Do the following:
people you call hear echo.	echo cancellation feature of your	• Press the Menu key, then select
	headset.	• Press the Menu key, then select
	headset.	Settings > Basic > Preferences >
		Headset > Echo Cancellation.
		• Using the arrow keys, select Enabled,
		and then press the Select soft key.
		• Contact your system administrator.

Productivity Suite

Symptom		Problem	Corrective Action

You are trying to access one of		The license is not installed on	Do the following:
the following features, but it is not		your phone or it has expired.	• Press the Menu key, then select
available on your phone:			• Press the Menu key, then select
available on your phone:			Status > Licenses.
•	Corporate Directory		Status > Licenses.
•	Corporate Directory		• Using the arrow keys, verify that the
• Recording and Playback of			features that you want to use has a
	Audio Calls		valid license.
•	Managing Conferences		• Contact your system administrator.

Testing Phone Hardware

Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and LCD display. See your system administrator for instructions on how to perform these tests.

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Polycom IP 450 manual Audio, Productivity Suite, Testing Phone Hardware

Contents

Polycom SoundPoint IP 450 Phone User Guide Trademark Information Who Should Read This Guide? About This GuideHow This Guide is Organized Conventions Used in This Guide What’s New in This Guide?Bold Recommended References Getting Help and Support Preferences Customer Feedback Contents Viii Troubleshooting Your Phone Using the Advanced Features of Your PhoneCustomizing Your Phone Productivity Suite Testing Phone Hardware Getting Started with Your Phone Introducing Phone Components Description Getting Started with Your Phone What Displays on the Screen? Phone Icons Icon Description Navigating Menus and Entering Data If you want to Then do this Troubleshooting Phone Issues Registering Your Phone Using the Polycom Web Configuration Utility Using the Basic Features of Your Phone Placing Calls Locking and Unlocking the Phone Logging Into Phones To place a call using the handset Answering Calls Answering When Not in Another Call Answering When in Another Call Ending Calls Enabling Headset Memory Mode Using a HeadsetSelect Settings Basic Preferences Headset Headset Memory Using Electronic Hookswitch Redialing Numbers Placing Calls on Hold Multiple Calls on Hold Setting Up Conference Calls Hosting Conference Calls Polycom SoundPoint IP 450 User Guide Managing Conference Calls Polycom SoundPoint IP 450 User Guide Adding Parties to Conference Calls Transferring Calls Joining ConferencesSplitting Conference Calls Ending Conference Calls Performing a Consultative Transfer See Placing Calls on Forwarding Calls Using Static Forwarding Using Dynamic Forwarding Press , then select Features Do Not Disturb Enabling Do Not DisturbManaging Incoming Calls Multiple Lines and Do Not Disturb Distinguishing Calls Select Features Contact DirectoryRejecting Calls Diverting Calls Using Call Lists Press , and then select Features Call Lists Missed Calls Using Your Contact Directory Adding Contacts Polycom SoundPoint IP 450 User Guide Editing Contacts Deleting Contacts Placing Calls to Contacts Using Your Corporate Directory Select Features Corporate DirectorySearching for Contacts Searching the Corporate Directory Polycom SoundPoint IP 450 User Guide Adding Contacts From the Corporate Directory Placing Calls From the Corporate Directory Managing Speed Dials To assign a new speed dial key Using Multiple and Shared Lines Using Voice MailSupporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Multiple Call Appearances Polycom SoundPoint IP 450 User Guide Locking and Unlocking the Phone Supporting Shared Lines About Your User Password Locking and Unlocking Your Phone Press , then select Settings Basic Lock Phone Press the Lock soft key. Your phone is locked Calling and Answering from a Locked Phone Logging Into Phones Logging In and Out of a Phone To log out of a phone Changing Your User Password Placing Calls from Phones that are in the Logged Out State Polycom SoundPoint IP 450 User Guide Using the Advanced Features of Your Phone Using Text Messaging Select Features Messages Instant Messages Updating Your Presence Settings Using Buddy ListsSelect Features Presence My Status Managing Buddies Integrating With Microsoft Live Communications Server Select Features Presence Buddy Status Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Lync Server Adding Buddies Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending PTT Broadcasts Press the Talk soft key to select a channel to broadcast on Polycom SoundPoint IP 450 User Guide Receiving PTT Broadcasts Receiving PTT Broadcasts When You’re Not in an Active CallReceiving PTT Broadcasts During Active Calls Ending PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending Pages Receiving Pages Receiving Pages When You’re Not in an Active Call Receiving Pages During Active Calls Changing Where Pages are Played Accessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your Phone Select Settings Basic Restart Phone Customizing Your Phone Changing the Time and Date Display Changing the Backlight Changing the Backlight Brightness To modify the backlight intensity Select Backlight Idle Intensity Changing the Backlight TimeoutSelect Maximum Intensity Select Settings Basic Ring Type Select Settings Basic Backlight TimeoutChanging the Ring Type Select Settings Basic Preferences Audible Ringer Select Settings Basic Preferences LanguageChanging the Audible Ringer Changing the Language Changing the Background Picture Select Settings Basic Preferences BackgroundsSelect Background Prioritize Background Select Settings Basic Preferences Label Color Changing the Soft Key Label Color Adjusting the Volume Muting the Microphone Polycom SoundPoint IP 450 User Guide Troubleshooting Your Phone Power and Startup Symptom Problem Corrective Action Controls Then select Status Network Access to Screens and Systems Lines Line Information. From Calling Symptom Problem Corrective Action Displays Brightness on Audio Testing Phone HardwareProductivity Suite To test your phone hardware Polycom SoundPoint IP 450 User Guide Polycom UC Software Menu System Page Polycom UC Software Menu System Page Service Agreements Governing Law Warranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral Modifications Safety and Compliance CE and Vcci Mark Russian Compliance SoundPoint IP Echo cancellation Use of IP Networks through the PstnUse of Voice Compression through the Pstn Australia User Guide for the SoundPoint IP 450 Desktop Phone End User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office