Symptom Problem Corrective Action | Polycom IP 450 specs

Polycom SoundPoint IP 450 User Guide

Symptom	Problem	Corrective Action

The phone does not ring (cont.)	You turned off the ringer.	Do one of the following:
		• During an incoming call, lift the
		handset, press the Speakerphone
		key, or press the Headset key to
		obtain a dial tone.
		• Press the ringing Line Key or the
		Answer soft key to answer the call.

The ‘Service Unavailable’	The user pressed the New Call	Check with your system administrator to
displays on the screen.	soft key, dialed a number with the	see when your phone will be registered.
	handset on-hook, or attempted to
	make a call from the contact
	directory when the phone was
	not registered, or all available
	lines are in use.

The line icon shows an	The phone line is unregistered.	Contact your system administrator.
unregistered line icon.

88

Image 98

Polycom IP 450 manual Symptom Problem Corrective Action

Contents

Polycom SoundPoint IP 450 Phone User Guide Trademark Information How This Guide is Organized About This GuideWho Should Read This Guide? Bold What’s New in This Guide?Conventions Used in This Guide Recommended References Getting Help and Support Preferences Customer Feedback Contents Viii Customizing Your Phone Using the Advanced Features of Your PhoneTroubleshooting Your Phone Productivity Suite Testing Phone Hardware Getting Started with Your Phone Introducing Phone Components Description Getting Started with Your Phone What Displays on the Screen? Phone Icons Icon Description Navigating Menus and Entering Data If you want to Then do this Troubleshooting Phone Issues Registering Your Phone Using the Polycom Web Configuration Utility Using the Basic Features of Your Phone Placing Calls Locking and Unlocking the Phone Logging Into Phones To place a call using the handset Answering Calls Answering When Not in Another Call Answering When in Another Call Ending Calls Select Settings Basic Preferences Headset Headset Memory Using a HeadsetEnabling Headset Memory Mode Using Electronic Hookswitch Redialing Numbers Placing Calls on Hold Multiple Calls on Hold Setting Up Conference Calls Hosting Conference Calls Polycom SoundPoint IP 450 User Guide Managing Conference Calls Polycom SoundPoint IP 450 User Guide Adding Parties to Conference Calls Splitting Conference Calls Transferring CallsJoining Conferences Ending Conference Calls Performing a Consultative Transfer See Placing Calls on Forwarding Calls Using Static Forwarding Using Dynamic Forwarding Managing Incoming Calls Press , then select Features Do Not DisturbEnabling Do Not Disturb Multiple Lines and Do Not Disturb Rejecting Calls Select Features Contact DirectoryDistinguishing Calls Diverting Calls Using Call Lists Press , and then select Features Call Lists Missed Calls Using Your Contact Directory Adding Contacts Polycom SoundPoint IP 450 User Guide Editing Contacts Deleting Contacts Placing Calls to Contacts Searching for Contacts Using Your Corporate DirectorySelect Features Corporate Directory Searching the Corporate Directory Polycom SoundPoint IP 450 User Guide Adding Contacts From the Corporate Directory Placing Calls From the Corporate Directory Managing Speed Dials To assign a new speed dial key Supporting Multiple Lines Using Voice MailUsing Multiple and Shared Lines Supporting Multiple Line Keys Per Line Supporting Multiple Call Appearances Polycom SoundPoint IP 450 User Guide Locking and Unlocking the Phone Supporting Shared Lines About Your User Password Locking and Unlocking Your Phone Press , then select Settings Basic Lock Phone Press the Lock soft key. Your phone is locked Calling and Answering from a Locked Phone Logging Into Phones Logging In and Out of a Phone To log out of a phone Changing Your User Password Placing Calls from Phones that are in the Logged Out State Polycom SoundPoint IP 450 User Guide Using the Advanced Features of Your Phone Using Text Messaging Select Features Messages Instant Messages Select Features Presence My Status Using Buddy ListsUpdating Your Presence Settings Managing Buddies Integrating With Microsoft Live Communications Server Integrating With Microsoft Lync Server Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List Adding Buddies Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending PTT Broadcasts Press the Talk soft key to select a channel to broadcast on Polycom SoundPoint IP 450 User Guide Receiving PTT Broadcasts During Active Calls Receiving PTT Broadcasts When You’re Not in an Active CallReceiving PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending Pages Receiving Pages Receiving Pages When You’re Not in an Active Call Receiving Pages During Active Calls Changing Where Pages are Played Accessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your Phone Select Settings Basic Restart Phone Customizing Your Phone Changing the Time and Date Display Changing the Backlight Changing the Backlight Brightness To modify the backlight intensity Select Maximum Intensity Changing the Backlight TimeoutSelect Backlight Idle Intensity Changing the Ring Type Select Settings Basic Backlight TimeoutSelect Settings Basic Ring Type Changing the Audible Ringer Select Settings Basic Preferences Audible RingerSelect Settings Basic Preferences Language Changing the Language Select Background Prioritize Background Select Settings Basic Preferences BackgroundsChanging the Background Picture Select Settings Basic Preferences Label Color Changing the Soft Key Label Color Adjusting the Volume Muting the Microphone Polycom SoundPoint IP 450 User Guide Troubleshooting Your Phone Power and Startup Symptom Problem Corrective Action Controls Then select Status Network Access to Screens and Systems Lines Line Information. From Calling Symptom Problem Corrective Action Displays Brightness on Productivity Suite Testing Phone HardwareAudio To test your phone hardware Polycom SoundPoint IP 450 User Guide Polycom UC Software Menu System Page Polycom UC Software Menu System Page Service Agreements Governing Law Exclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions Modifications Safety and Compliance CE and Vcci Mark Russian Compliance SoundPoint IP Use of Voice Compression through the Pstn Echo cancellationUse of IP Networks through the Pstn Australia User Guide for the SoundPoint IP 450 Desktop Phone End User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office