Placing Calls on Hold, Multiple Calls on Hold | Polycom IP 450

Polycom SoundPoint IP 450 User Guide

Placing Calls on Hold

During a call, press		or the Hold soft key. The hold icon will display on


the line key label.

Press

again or the Resume soft key to retrieve the call. The registered

line icon displays as the line indicator.

The Hold feature typically generates music or a beeping tone. Therefore, avoid putting a conference call on hold. Use the mute button instead.

Multiple Calls on Hold

If multiple calls are on hold on a single Line Key, use and to switch between the calls, and then press the Resume soft key to retrieve the desired call.

If more than two calls are on hold on a single Line Key, an indication displays on the screen, for example “2/3”, indicating that this is the second call out of three calls.

If calls are on hold on more than one Line Key, you can view the details of the calls on any Line Key by pressing and holding the Line Key for more than two seconds. If a Line Key is depressed for less than one second, the first call on hold on that Line Key will be retrieved.

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Polycom IP 450 manual Placing Calls on Hold, Multiple Calls on Hold

Contents

Polycom SoundPoint IP 450 Phone User Guide Trademark Information Who Should Read This Guide? About This GuideHow This Guide is Organized Conventions Used in This Guide What’s New in This Guide?Bold Recommended References Getting Help and Support Preferences Customer Feedback Contents Viii Troubleshooting Your Phone Using the Advanced Features of Your PhoneCustomizing Your Phone Productivity Suite Testing Phone Hardware Getting Started with Your Phone Introducing Phone Components Description Getting Started with Your Phone What Displays on the Screen? Phone Icons Icon Description Navigating Menus and Entering Data If you want to Then do this Troubleshooting Phone Issues Registering Your Phone Using the Polycom Web Configuration Utility Using the Basic Features of Your Phone Placing Calls Locking and Unlocking the Phone Logging Into Phones To place a call using the handset Answering Calls Answering When Not in Another Call Answering When in Another Call Ending Calls Enabling Headset Memory Mode Using a HeadsetSelect Settings Basic Preferences Headset Headset Memory Using Electronic Hookswitch Redialing Numbers Placing Calls on Hold Multiple Calls on Hold Setting Up Conference Calls Hosting Conference Calls Polycom SoundPoint IP 450 User Guide Managing Conference Calls Polycom SoundPoint IP 450 User Guide Adding Parties to Conference Calls Transferring Calls Joining ConferencesSplitting Conference Calls Ending Conference Calls Performing a Consultative Transfer See Placing Calls on Forwarding Calls Using Static Forwarding Using Dynamic Forwarding Press , then select Features Do Not Disturb Enabling Do Not DisturbManaging Incoming Calls Multiple Lines and Do Not Disturb Distinguishing Calls Select Features Contact DirectoryRejecting Calls Diverting Calls Using Call Lists Press , and then select Features Call Lists Missed Calls Using Your Contact Directory Adding Contacts Polycom SoundPoint IP 450 User Guide Editing Contacts Deleting Contacts Placing Calls to Contacts Using Your Corporate Directory Select Features Corporate DirectorySearching for Contacts Searching the Corporate Directory Polycom SoundPoint IP 450 User Guide Adding Contacts From the Corporate Directory Placing Calls From the Corporate Directory Managing Speed Dials To assign a new speed dial key Using Multiple and Shared Lines Using Voice MailSupporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Multiple Call Appearances Polycom SoundPoint IP 450 User Guide Locking and Unlocking the Phone Supporting Shared Lines About Your User Password Locking and Unlocking Your Phone Press , then select Settings Basic Lock Phone Press the Lock soft key. Your phone is locked Calling and Answering from a Locked Phone Logging Into Phones Logging In and Out of a Phone To log out of a phone Changing Your User Password Placing Calls from Phones that are in the Logged Out State Polycom SoundPoint IP 450 User Guide Using the Advanced Features of Your Phone Using Text Messaging Select Features Messages Instant Messages Updating Your Presence Settings Using Buddy ListsSelect Features Presence My Status Managing Buddies Integrating With Microsoft Live Communications Server Select Features Presence Buddy Status Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Lync Server Adding Buddies Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending PTT Broadcasts Press the Talk soft key to select a channel to broadcast on Polycom SoundPoint IP 450 User Guide Receiving PTT Broadcasts Receiving PTT Broadcasts When You’re Not in an Active CallReceiving PTT Broadcasts During Active Calls Ending PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending Pages Receiving Pages Receiving Pages When You’re Not in an Active Call Receiving Pages During Active Calls Changing Where Pages are Played Accessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your Phone Select Settings Basic Restart Phone Customizing Your Phone Changing the Time and Date Display Changing the Backlight Changing the Backlight Brightness To modify the backlight intensity Select Backlight Idle Intensity Changing the Backlight TimeoutSelect Maximum Intensity Select Settings Basic Ring Type Select Settings Basic Backlight TimeoutChanging the Ring Type Select Settings Basic Preferences Audible Ringer Select Settings Basic Preferences LanguageChanging the Audible Ringer Changing the Language Changing the Background Picture Select Settings Basic Preferences BackgroundsSelect Background Prioritize Background Select Settings Basic Preferences Label Color Changing the Soft Key Label Color Adjusting the Volume Muting the Microphone Polycom SoundPoint IP 450 User Guide Troubleshooting Your Phone Power and Startup Symptom Problem Corrective Action Controls Then select Status Network Access to Screens and Systems Lines Line Information. From Calling Symptom Problem Corrective Action Displays Brightness on Audio Testing Phone HardwareProductivity Suite To test your phone hardware Polycom SoundPoint IP 450 User Guide Polycom UC Software Menu System Page Polycom UC Software Menu System Page Service Agreements Governing Law Warranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral Modifications Safety and Compliance CE and Vcci Mark Russian Compliance SoundPoint IP Echo cancellation Use of IP Networks through the PstnUse of Voice Compression through the Pstn Australia User Guide for the SoundPoint IP 450 Desktop Phone End User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office