Lenovo 3980, 5214, 5354 Symptom-to-FRU index, Hard disk drive boot error, Diagnostic error codes

Lenovo 3980, 5214, 5354, 3425 manual General checkout, Checking for power problems Lenovo 5214, 5354, 3425, 3980 manual Problem determination tips Lenovo 5354, 5214, 3425, 3980 manual General checkout Lenovo 3425, 5214, 5354, 3980 manual Hardware Maintenance Manual Lenovo 3980, 5214, 5354, 3425 manual Diagnostics, Lenovo ThinkVantage Toolbox, Lenovo System Toolbox Lenovo 5214, 5354, 3425, 3980 manual PC-Doctor for Rescue and Recovery, PC-Doctor for DOS Creating a diagnostic disc Lenovo 5354, 5214, 3425, 3980 manual Navigating through the diagnostics programs, Running tests Lenovo 3425, 5214, 5354, 3980 manual Viewing the test log, Quick and Full erase hard disk drive Lenovo 3980 Using the Setup Utility, Starting the Setup Utility program, Viewing and changing settings, Using passwords Lenovo 5214, 5354, 3425, 3980 manual Set User Password, Change Supervisor Password, Setting, changing, and deleting a password Lenovo 5354, 5214 Selecting a startup device, Selecting a temporary startup device, Exiting from the Setup Utility program Lenovo 3425, 5214, 5354, 3980 manual Hardware Maintenance Manual Lenovo 3980, 5214, 5354, 3425 manual Symptom-to-FRU index, Hard disk drive boot error, Diagnostic error codes Lenovo 5214, 5354, 3425, 3980 manual Bios from a disc on Lenovo 5354, 5214, 3425, 3980 manual 001-00X-XXX System error, 001-01X-XXX System error Lenovo 3425, 5214, 5354, 3980 manual XXX 001-255-XXX 001-256-XXX, XXX 001-264-XXX System IRQ error Lenovo 3980, 5214, 5354, 3425 XXX 001-287-XXX 001-288-XXX System Timer, 005-00X-XXX Video error, XXX 005-011-XXX 005-012-XXX Lenovo 5214, 5354, 3425, 3980 manual 005-2XX-XXX 005-3XX-XXX Video subsystem error Lenovo 5354, 5214, 3425, 3980 manual Xxxusb port test halt, error threshold exceeded Lenovo 3425, 5214, 5354, 3980 manual Diagnostic error code FRU/Action Lenovo 3980, 5214, 5354 025-00X-XXX 025-01X-XXX IDE interface failure, 025-02X-XXX 025-03X-XXX 025-04X-XXX IDE Interface Lenovo 5214, 5354, 3425, 3980 030-00X-XXX 030-01X-XXX Scsi interface failure, 030-03X-XXX 030-04X-XXX Scsi interface error Lenovo 5354, 5214, 3425, 3980 manual Diagnostic error code FRU/Action Lenovo 3425, 5214, 5354, 3980 manual Run Setup Lenovo 3980, 5214, 5354, 3425 manual Diagnostic error code FRU/Action Lenovo 5214, 5354, 3425, 3980 manual Diagnostic error code FRU/Action Lenovo 5354, 5214, 3425, 3980 manual Diagnostic error code FRU/Action Lenovo 3425, 5214, 5354, 3980 manual XXX-XXX Mouse error Lenovo 3980, 5214, 5354, 3425 manual Beep symptoms, Post error codes Lenovo 5214, 5354, 3425 Miscellaneous error messages, Post error message Description/Action, Message/Symptom FRU/Action Lenovo 5354, 5214, 3425, 3980 manual Message/Symptom FRU/Action Lenovo 3425, 5214, 5354, 3980 manual Undetermined problems Lenovo 3980, 5214, 5354, 3425 manual Replacing FRUs, Locations Locating connectors on the front of your computer Lenovo 5214, 5354, 3425, 3980 manual Locating components, Rear connector locations Lenovo 5354, 5214, 3425, 3980 manual Locating parts on the system board, Component locations Lenovo 3425, 5214, 5354, 3980 manual Removing the computer cover, System board part locations
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Chapter 7. Symptom-to-FRU index

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with the Chapter 4 “General checkout” on page 33. You can use this index to help you decide which FRUs are needed when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 64.

Notes:

1.If you have both an error message and an incorrect audio response, diagnose the error message first.

2.If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.

3.If you did not receive any error message, look for a description of your error symptoms in the first part of this index.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.

Error

FRU/Action

 

 

The start-up drive is not in the boot sequence in

Check the configuration and ensure the start-up drive is

configuration.

in the boot sequence.

 

 

No operating system installed on the boot drive.

Install an operating system on the boot drive.

 

 

The boot sector on the start-up drive is corrupted.

The drive must be formatted. Do the following:

 

1. Attempt to back up the data on the failing hard disk

 

drive.

 

2. Using the operating system programs, format the

 

hard disk drive.

 

 

The drive is defective.

Replace the hard disk drive.

 

 

Diagnostic error codes

Refer to the following diagnostic error codes when using the diagnostic tests. See “Running tests” on page 39 for the specific type for information about the diagnostic programs.

In the following index, X can represent any number.

Diagnostic error code

 

FRU/Action

 

 

000-000-XXXBIOS Test Passed

No action

 

 

 

000-002-XXX BIOS Timeout

1.

Flash the system. See “Updating (flashing) BIOS

 

 

from a disc” on page 99

 

2.

System board

 

 

 

000-024-XXXBIOS Addressing test failure

1.

Flash the system. See “Updating (flashing) BIOS

 

 

from a disc” on page 99

 

2.

System board

 

 

 

000-025-XXXBIOS Checksum Value error

1.

Flash the system. See “Updating (flashing) BIOS

 

 

from a disc” on page 99

 

2.

System board

 

 

 

© Copyright Lenovo 2009, 2010

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Contents Hardware Maintenance Manual Page Hardware Maintenance Manual Third Edition December Copyright Lenovo 2009 Contents Appendix A. Notices Important safety information About this manualImportant information about replacing RoHS compliant FRUs Must be RoHS Safety information General safetyElectrical safety Hardware Maintenance Manual Safety inspection guide Voltage-selection switchSafety notices multi-lingual translations Handling electrostatic discharge-sensitive devicesGrounding requirements To Connect To Disconnect ≥18 kg 37 lbs ≥32 kg 70.5 lbs ≥55 kg 121.2 lbs Safety information Perigo Para Conectar Para Desconectar CuidadoPerigo Safety information Hardware Maintenance Manual Safety information Hardware Maintenance Manual Connexion Déconnexion Vorsicht Achtung Arbeitsschutzrichtlinien beim Anheben der Maschine beachten Safety information Pericolo Per collegarsi Per scollegarsi AttenzionePrestare attenzione nel sollevare lapparecchiatura Safety information Peligro No debe Adopte procedimientos seguros al levantar el equipo ThinkVantage Productivity Center General informationOnline Books folder Lenovo ThinkVantage ToolsAdditional information resources Access HelpSpecifications Lenovo WelcomeElectrical input DimensionsWeight EnvironmentHardware Maintenance Manual General checkout Checking for power problemsProblem determination tips General checkout Hardware Maintenance Manual Diagnostics Lenovo ThinkVantage ToolboxLenovo System Toolbox PC-Doctor for Rescue and Recovery PC-Doctor for DOS Creating a diagnostic discRunning the diagnostic program from a diagnostic disc Running tests Navigating through the diagnostics programsQuick and Full erase hard disk drive Viewing the test logUsing passwords Using the Setup UtilityStarting the Setup Utility program Viewing and changing settingsEnabling or disabling a device Set User PasswordChange Supervisor Password Setting, changing, and deleting a passwordSelecting or changing the startup device sequence Exiting from the Setup Utility programSelecting a startup device Selecting a temporary startup deviceHardware Maintenance Manual Symptom-to-FRU index Hard disk drive boot errorDiagnostic error codes Bios from a disc on 001-01X-XXX System error 001-00X-XXX System errorXXX 001-255-XXX 001-256-XXX XXX 001-264-XXX System IRQ errorXXX 001-287-XXX 001-288-XXX System Timer 005-00X-XXX Video errorXXX 005-011-XXX 005-012-XXX 005-2XX-XXX 005-3XX-XXX Video subsystem error Xxxusb port test halt, error threshold exceeded Diagnostic error code FRU/Action 025-02X-XXX 025-03X-XXX 025-04X-XXX IDE Interface 025-00X-XXX 025-01X-XXX IDE interface failure030-00X-XXX 030-01X-XXX Scsi interface failure 030-03X-XXX 030-04X-XXX Scsi interface errorDiagnostic error code FRU/Action Run Setup Diagnostic error code FRU/Action Diagnostic error code FRU/Action Diagnostic error code FRU/Action XXX-XXX Mouse error Post error codes Beep symptomsMiscellaneous error messages Post error message Description/ActionMessage/Symptom FRU/Action Message/Symptom FRU/Action Undetermined problems Locations Locating connectors on the front of your computer Locating connectors on the rear of your computerReplacing FRUs Locating components Rear connector locationsComponent locations Locating parts on the system boardSystem board part locations Removing the computer coverRemoving the computer cover Removing and reinstalling the front bezelRemoving the front bezel Installing or replacing a memory moduleWhat to do next Removing the battery Replacing the batteryRemoving the hard disk drive Replacing the hard disk driveReplacing the optical drive Installing the hard disk drive into the bracketRemoving the optical drive Replacing the heat sink Installing the optical driveRemoving the heat sink Replacing the system fan assemblyRemoving the system fan assembly Replacing the microprocessor Installing the system fan assemblyAccessing the microprocessor Removing the microprocessor Replacing the system board Tabs on the microprocessor socket cover bottom view Replacing the ac power adapterConnecting the ac power adapter Completing the parts replacementRouting the cables Hardware Maintenance Manual FRU lists Machine TypeFRUs FRUs listed in the following tables are not illustrated Vista Home Basic 32 Recovery DVDs Power Cords PrimaryA9J B1J Power Cords Secondary A9J B1J Windows XP Pro Recovery CDsWindows 7 Professional 64 Recovery DVDs 41A5310 Line Cord Japanese and Japanese English models Optical wheel mouse 400DPI, USB modelsQcje M-0 stepping 45W models Japanese models A1J A2J A3J A4J A5J A6J B1J B2J B3J B4J B3J B4J Power Cords Secondary B3J B4J Windows XP Pro Recovery CDsJapanese models B1J B2J B3J B4J Optical drive, DVD-ROM Drive 16x/48x Sata models A1J A3J A5J Power cable for ODD & HDD, 595 all models Mice Additional service information Automatic Power-On features Recovering from a POST/BIOS update failurePower management Automatic configuration and power interface Acpi BiosAppendix A. Notices Trademarks Television output noticePage 71Y6308

5354, 3980, 5214, 3425 specifications

The Lenovo 3425, 5214, 3980, and 5354 are part of Lenovo's diverse lineup of laptops, each designed with unique features and technologies catered to various user needs.

Starting with the Lenovo 3425, this model stands out for its portability and performance. It typically offers a lightweight design with a robust build quality, ideal for on-the-go professionals or students. The laptop is powered by AMD processors, ensuring good processing power for multitasking and productivity tasks. With a comfortable keyboard and intuitive layout, users can enjoy a smooth typing experience. The screen is often equipped with an HD display, providing clear visuals for work or entertainment. Lenovo’s TruVivid technology enhances color accuracy, making it suitable for graphic design and photo editing.

The Lenovo 5214 emphasizes versatility and connectivity. It usually features an array of ports, including USB-C, HDMI, and Ethernet, allowing users to connect various peripherals easily. This model is often tailored for business professionals, with enhanced security features such as a fingerprint reader and TPM (Trusted Platform Module) for encrypted data storage. The display is often anti-glare, making it convenient for use in different lighting conditions. Additionally, the battery life is commendable, ensuring users can work for extended periods without frequent recharges.

The Lenovo 3980 is geared towards gamers and creative professionals. This model typically includes higher-end graphics options such as NVIDIA or AMD GPUs, enabling smooth gameplay and graphic-intensive applications. A high-refresh-rate display enhances gaming experiences, allowing for fluid motion and reduced blur. The design often incorporates advanced thermal management to keep the laptop cool during long gaming sessions, while customizable RGB keyboard backlighting offers a personalized touch.

Lastly, the Lenovo 5354 is designed for multimedia enthusiasts, featuring enhanced audio technologies and high-resolution displays. This model often integrates Dolby Audio for immersive sound quality, elevating the multimedia consumption experience. Its larger screen size and higher pixel density make it ideal for watching movies or editing videos. Additionally, the laptop's optimized battery efficiency ensures that users can enjoy their favorite media without frequent interruptions from charging.

Each of these Lenovo models embodies a commitment to quality and performance, tailored to meet the diverse demands of modern users, from business professionals to gamers and creative artists.
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