Global Solutions Services

Hitachi Data Systems Is Consistently Ranked Number One in the Industry

In numerous independent surveys on IT services organizations, Hitachi Data Systems continually wins the highest ratings in terms of overall customer satisfaction. "Service Responsiveness" is the key Hitachi Data Systems characteristic that allows the world- renowned Support Services and Global Solution Services organizations to ensure that Hitachi products operate at peak performance to complement all hardware and software in the enterprise.

Global Solutions Services Overview

The Hitachi Data Systems Solutions Services consultants offer a powerful, one-stop source for storage services to help customers simplify enterprise management. Highly experienced consultants work closely with data center personnel to define a total solution that makes the most of existing IT investments and provides for a clean transition to new computing environments.

As new technologies gain acceptance, companies must decide on long-term plans and implementation schedules that cause the least disruption to business. It takes time to implement any large-scale technological change. The transition to new network topologies will see the coexistence of distributed and legacy systems, and with SCSI and Fibre Channel on SANs, SWANs, ESCON®, and FICON™. Hitachi Freedom Storage™ provides the comprehensive connectivity, management, and availability capabilities needed to handle this transition. Hitachi built-in product strengths are bolstered by the Global Solution Services group to ensure the optimal operation of hardware, software, and middleware for the enterprise.

Global Solutions Services specializes in three basic categories of service solutions 1) Storage Management Solutions, 2) Data Protection Solutions and 3) Storage Infrastructure Solutions. Each of the services in these three categories focus on solving customer business problems and providing project ROI whether it is through streamlining operations, reducing costs, or ensuring system interoperability. The Global Solutions Services group also excels at helping customers chart both the strategies and timelines necessary to remain productive and competitive. Whether an enterprise needs assistance with SANs, business continuity consulting and implementation, DFSMS performance/capacity issues, migration planning, decisions about platforms and architectures, or maximization of IT investments, Hitachi Data Systems has the expertise and the resources to guide an enterprise toward the best business solution. A few of the many service offerings are highlighted here.

Storage Management Solutions

The HiCommand™ Device Manager Enablement Service

The HiCommand‘ Device Manager Enablement Service (Enablement Service) is designed to help users understand the basic concepts pertaining to the management of Hitachi Freedom Storage™ systems using Device Manager software. In a workshop approach, the Enablement Service provides the basic skills required to install and configure the Device Manager server, Web-based GUI browser, and HiScan™ host agents. In addition, demonstrations of basic storage configuration and management tasks are performed in order to illustrate Device Manager functionality.

Basic Implementation Service for InterSAN® PATHLINE®

The Basic Implementation Service for InterSAN® PATHLINE® provides planning, training, and installation assistance to get PATHLINE storage area management software configured and working in production environments. Hitachi Data Systems

Hitachi Data Systems Global Solutions Services provides comprehensive connectivity, management, and availability capabilities.