Kodak 9200 manual Troubleshooting, Basic troubleshooting, Problem Possible Solutions

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Troubleshooting

Basic troubleshooting

Some problems can be resolved quickly by power cycling the printer: Turn off your printer. Wait five seconds. Turn on the printer.

Use the following information to help troubleshoot problems with your printer.

Problem	Possible Solutions
Printer does not	• Make sure you are using the power cord that came with your printer.
power on	• Make sure the power cord is connected to the AC adapter and is
	plugged into an outlet or power strip.
Printer not detected	• Make sure that your printer is plugged in and turned on, and that the
	on/off LED is glowing steadily.
	• If you are using a USB cable, make sure that:
	– it is a USB 2.0 cable.
	– it is connected to both your printer and your computer.
	– you restart the computer if the USB cable was disconnected from
	the printer then reconnected, or if power to the printer was
	interrupted.
	• If you are using a wireless connection, make sure that:
	– the Wi-Fi connectivity LED is glowing steadily.
	– the printer is connected to your wireless network (check the
	Wi-Fi connectivity LED and the SSID).
	– the router is transmitting data.
	– the firewall (excluding WINDOWS Firewall) is allowing the
	services needed for your printer.
	For more information, go to www.kodak.com/go/inkjetnetworking.
Wireless connectivity	For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.
Carriage jam	• Open the printer access door and clear any obstructions.
	• Check that the printhead and ink cartridges are installed correctly.
	(The printhead and ink cartridges are installed correctly when you
	hear them click into place.)
Print quality	• For best results, use KODAK Paper or a paper with the COLORLOK
	Technology logo on the package.
	• Make sure the paper is loaded correctly (see page 4).
	• For more information, go to www.kodak.com/go/stepbystep, select
	All-in-one printer, then Print Quality (missing colors, blank prints, etc).

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