Kodak 9200 manual Getting help on the Web

Troubleshooting

Problem	Possible Solutions
Ink cartridge	• Check that KODAK Ink Cartridge(s) are installed. Do not use
	non-Kodak brand or refilled ink cartridges.
	• Remove, then install the cartridges again. Make sure the cartridges
	click into place.
Paper jam	• Press down on the center latch, open the duplexer cover, and gently
	remove any paper from inside the duplexer; close the duplexer cover.
	• Press the side detents on the duplexer, and remove the duplexer to
	access the cleanout area; remove any paper or debris, then replace
	the duplexer.
	• Make sure the paper in the tray is free of tears or creases.
	• Make sure you do not overload the paper tray.
	For more information, go to www.kodak.com/go/stepbystep. Select
	All-in-one printer, then Paper jam.
Error codes/messages	Go to www.kodak.com/go/esp9250support, then type your error code or
	message.

Getting help on the Web

For more troubleshooting information:

Get help with wireless networking.	www.kodak.com/go/inkjetnetworking
Use our Step-by-Step Solutions and Repair tool	www.kodak.com/go/stepbystep
to troubleshoot common problems.
Search our knowledge base of FAQs (Frequently	www.kodak.com/go/esp9250support
Asked Questions).
Download the latest firmware and software for	www.kodak.com/go/esp9250downloads
optimal printer performance.
Check the Extended User Guide for detailed	www.kodak.com/go/manuals
instructions and the recommended system
requirements
Get help with problems you cannot resolve.	Contact Kodak at www.kodak.com/go/contact
	and have the following information available:
	– Kodak Service Number (located inside the
	printer when you open the printer access
	door)
	– Printer model number (located on the
	control panel)
	– Computer model, operating system, and
	version of Home Center Software

15 www.kodak.com/go/aiosupport