Lexmark 1200 Series manual Troubleshooting checklist, Setup troubleshooting

Page 14

Troubleshooting

This section helps you solve problems you may have with the All-In-One. Additional troubleshooting information is available in the Lexmark Solution Center. For help accessing the Lexmark Solution Center, see page 8.

Troubleshooting checklist

Before you try to solve the problem, check the following:

Is the power cord firmly attached to the All-In-One and a known working electrical outlet?

Are both the computer and All-In-One turned on?

Is the USB cable securely attached to the computer and the All- In-One?

Did you remove the sticker and transparent tape from both print cartridges? For help, refer to the setup documentation.

Is the black print cartridge secure in the right carrier and the color cartridge secure in the left carrier?

Is the paper loaded correctly? Make sure you do not force the paper into the printer.

Did you install the printer software correctly? For help, refer to the setup documentation.

Is the Lexmark 1200 Series set as the default printer? To check, click Start Settings Printers. If the Lexmark 1200 Series is not set as the default printer, you need to remove and then reinstall the software. For help, see page 16.

Setup troubleshooting

Problem:

Go to page:

 

 

Power light does not come on

14

 

 

Alignment page does not print

14

 

 

When I insert the All-In-One software CD, nothing

15

happens

 

 

 

All-In-One is not communicating with the computer

15

 

 

Installation appears incomplete

15

 

 

All-In-One prints slowly

15

 

 

Print is too dark or smudged

15

 

 

Vertical lines are jagged or edges are not smooth

15

 

 

White lines appear in graphics or solid black areas

15

 

 

All-In-One has a paper jam

16

 

 

Scanning was not successful

16

 

 

Scanning or using a scanned image with a software

16

program takes a long time or freezes the computer

 

 

 

Edge of the copy does not print

16

 

 

Copy button on the control panel does not work

16

 

 

Fax function does not work

16

 

 

Power light does not come on

1Check the power cord connections.

2Press Power on the control panel.

Alignment page does not print

1Make sure you remove the sticker and transparent tape from both print cartridges. For help installing print cartridges, refer to the setup documentation.

2Make sure the black print cartridge is secure in the right carrier and the color cartridge is secure in the left carrier.

14

Page 13 Page 15
Image 14
Page 13 Page 15
Contents Series All-In-One Lexmark International, Inc. All rights reserved United States Government RightsContents G l i s hLearning about the All-In-One Setting up the All-In-OneFinding more information Understanding the parts of the All-In-OneUnderstanding the software Using the control panelUsing the Lexmark All-In-One Center All-In-One CenterMaintain/Troubleshoot All-In-One MainView Saved Images From this section You canFrom this tab You can change these settings Using Print PropertiesSave Settings menu Print Properties tabsFrom this tab You can Using the Lexmark Solution CenterSeries Lexmark 1200 Series Solution Center Printing Using the All-In-OneUsing the Lexmark Photo Editor Load up toClick File Print Scanning Click Copy Now CopyingFaxing Open the Lexmark All-In-One Center seeReplacing print cartridges Open the Lexmark Solution Center seeCreating fun projects Part numberSetup troubleshooting TroubleshootingTroubleshooting checklist Power light does not come onPrinting troubleshooting Scanning, copying, and faxing troubleshooting Removing and reinstalling the softwareAvis de conformité aux normes de l’industrie du Canada Product name Lexmark 1200 SeriesIndustry Canada compliance statement European Community EC directives conformityMeter average sound pressure, dBA Noise emission levelsIndex
Top Page Image Contents