*your PC user guide
Troubleshooting Modems
If you experience problems whilst trying to use the modem for
Check that the PC can detect the modem:
This is only an internal test and does not check the ability of the modem to send data down a phone line.
•From the ‘Start’ button choose ‘Control Panel’.
•Click on ‘Switch to Classic View’
•
The Modem Properties box is displayed make sure that the modem name is highlighted.
•Select the ‘Diagnostics’ tab.
•Now click on the ‘Query Modem’ button to check that your modem has been installed correctly.
•The window above should show ‘Success’.
‘No dial tone’ message whilst trying to
If you get this error, work through each of the following steps in turn:
•Start by checking that the modem cable is connected to a working phone socket. As a test, plug a phone into the socket and listen for a dial tone.
•Make sure the modem cable is plugged into the socket marked LINE on the modem at the back of the PC. Also check that it is securely plugged into the phone socket.
•Make sure no one is using the telephone line at the same time.
•Check the amount of telephony devices (modems, phones, fax machines etc) on the telephone line.
Each such device will have a REN number and adding together the REN of each device on the line will give a total REN value. If this value is too high (typically greater than three) there is less chance of the modem connecting. In these cases, unplug one or more devices from the telephone line and try connecting again. Most modems have a REN of 1 and the number of other devices is usually printed on the underside of the device.
!NOTE: Extension cables can cause connection difficulties. If you are using an extension cable make sure that it is BT approved and if possible approved for data communications.
If possible, try connecting without it.
!NOTE: Modems damaged by thunderstorms are not covered by the warranty. Surge protectors are available that allow the modem cable to be protected.
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*your PC user guide
Useful Web sites
TOTAL CARE SUPPORT
WWW.TOTALCARESUPPORT.COM
The following third party Websites are not under the control of the PC Manufacturer. As such, the manufacturer does not accept any liability for the content of the sites and you visit these sites at your own risk. Also these links are provided as a service to our customers and their inclusion does not imply any endorsement of the site and its material.
LEXMARK | GIGABYTE |
WWW.LEXMARK.CO.UK | |
CYBERLINK | SAMSUNG |
WWW.GOCYBERLINK.COM | WWW.SEC.SAMSUNG.CO.KR |
JENOPTIK | NVIDIA |
WWW.JENIMAGE.COM | WWW.NVIDIA.COM |
ATI | CHAINTECH |
WWW.ATI.COM | WWW.CHAINTECH.COM TW |
MICROSOFT | ALBATRON |
WWW.MICROSOFT.COM/UK | WWW.ALBATRON.COM TW |
GSP & DK SOFTWARE |
|
WWW.GSP.CC |
|
INTEL |
|
WWW.INTEL.COM |
|
AMD |
|
WWW.AMD.COM |
|
KASPERSKY |
|
WWW.KASPERSKY.COM |
|
NORTON |
|
WWW.NORTON.COM |
|
MICROSTAR |
|
WWW.MSI.COM.TW |
|
CREATIVE LABS |
|
WWW.EUROPE.CREATIVE.COM |
|
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