Critical Space Support from Emerson Network Power Service
Total Service Capability | Remote Monitoring — Always There, Always Alert |
Emerson Network Power Service provides a Basic, Essential and Preferred level of maintenance and service that allows you to select the complement of critical power system services that best fits your requirements. These programs include guaranteed four-hour response time, emergency service and preventive maintenance.
With more than 300 Liebert-employed Customer Engineers and a network of over 900 factory authorized service personnel, our technical capabilities, geographical coverage and ability to respond are second to none. These factory-trained service professionals have direct access to the most comprehensive factory authorized parts network in the industry. We also provide them with immediate online access to detailed schematics and your equipment’s complete service record from the time it was started up.
The key to providing proper service for your critical power systems is being aware of that equipment’s operating status at any given time. For customers who need to have these vital protection systems continuously monitored, but don’t want to do it themselves, Emerson Network Power Service offers Remote Monitoring Service. This seamless, rapid-response system is designed to maximize the capabilities of your Liebert equipment by maximizing the effectiveness of its monitoring capabilities.
Continuous 24-hour remote monitoring of UPS/power conditioning equipment, environmental products and other critical space support systems is available. No matter where your facilities are located, we can provide continuous oversight of a wide range of critical installations from our Customer Response Center.
When a problem is detected, the monitoring system immediately alerts the Customer Response Center where each alarm is evaluated and processed. The center offers instant phone assistance using a customer-defined response and call escalation plan. Liebert will coordinate all service vendors, track the response and solution time for service calls and provide comprehensive reports on alarms and corrective actions.
