Paper jam
When printing, a sheet of paper may get stuck in the printer or the paper tray and cause a paper jam.
In case of a paper jam in the machine, the following message appears:
PAPER JAM
EXTERNAL TRAY
1Open the paper jam cover located at the back of the machine.
2Remove the jammed sheet of paper and close the cover.
3Open and close the front cover.
The printer starts again automatically.
The fusion unit can reach a very high temperature during the operation. To prevent any harm, do
CAUTION not touch this area. For details, refer to Positions of Safety labels on the machine, page 3.
In case of paper jam, the following message appears:
PAPER JAM
REMOVE TONER
1Remove the toner cartridge and check if a sheet is jammed.
2Remove the sheet of paper which causes the paper jam.
3Put the toner cartridge in the machine, or remove the paper tray and remove the sheet of paper which causes the paper jam.
4Check that the paper sheets in the paper tray are correctly placed.
5Replace the paper tray in the machine.
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PC printing issues | Maintenance- | ||
• the problem encountered during printing. | |||
This section details how the machine handles a print |
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request after having encountered an issue (paper jam, |
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connection loss, etc.). |
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Refer to the sections below to know if the printing of your |
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document will resume or will be cancelled, depending on: |
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• the connection to the PC, |
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PC printing via USB connection | 9 | ||
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Issue encountered |
| Print request handling |
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| Once the problem is resolved, |
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Paper empty |
| printing resumes from the first |
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No paper feed |
| Once the problem is resolved, |
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| printing resumes from the first |
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Paper jam |
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| Exception: If the document |
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Paper format problem |
| was to be printed in manual |
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| duplex mode, the printing of |
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| the document is cancelled. |
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| The printing of the active |
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| document is cancelled. |
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Toner empty |
| Documents waiting to be |
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| printed, however, will print |
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| after the toner cartridge is |
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| replaced. |
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| The machine switches to idle |
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| mode after a timeout (30 |
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Pause requested |
| seconds by default). |
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| The printing of the active |
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from the spooler |
| document is cancelled. |
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| Documents waiting to be |
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| printed, however, will be |
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| printed. |
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| Once the problem is resolved, |
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Loss of USB |
| the printing of the document |
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| restarts from the beginning, |
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connection |
| regardless of the number of |
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| pages already printed before |
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| the connection loss. |
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