Philips 278C4QHSN/27 user manual Troubleshooting, Common Problems

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9.Troubleshooting & FAQs

9. Troubleshooting & FAQs

9.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

•Make sure the power cord is plugged into the power outlet and into the back of the monitor.

•First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

•Make sure the computer is turned on.

•Make sure the signal cable is properly connected to your computer.

•Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

•The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

•Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

•Check to see if the monitor cable has bent pins.

•Make sure the computer is turned on.

AUTO button doesn't function

•The auto function is applicable only in VGA-Analog mode. If the result is not satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI- Digital mode as it is not necessary.

Visible signs of smoke or sparks

•Do not perform any troubleshooting steps

•Disconnect the monitor from mains power source immediately for safety

•Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

•Adjust the image position using the “Auto” function in OSD Main Controls.

•Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

•Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

•Adjust the image using the “Auto” function in OSD Main Controls.

•Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Horizontal flicker appears

•Adjust the image using the “Auto” function in OSD Main Controls.

•Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

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Contents Troubleshooting & FAQs Table of Contents Operation Safety precautions and maintenanceNotational Descriptions Waste Electrical and Electronic Equipment Important safety informationDisposal of product and packing material Package contents Setting up the monitorInstallation Operating the monitor Connecting to your PCBasic and simple instruction on the control keys OSD MenuDisplay interface is shown as below Setting up the monitor SmartImage What is it?Why do I need it? Image OptimizationOff No optimization by SmartImage SmartKolorSmartContrast Philips SmartControl PremiumFirst launch -Wizard Image Optimization Image Optimization Image Optimization OptionAuto Pivot Context Menu has four entries Image Optimization Press button Select Ambiglow How to enable AmbiglowAmbiglow Backlight Technical SpecificationsPicture/Display Monitor Panel Type Environmental 0C to 40 C30,000 hrs Resolution & Preset Modes Vesa Power ManagementTCOF1058 TCO Document,Ver Regulatory InformationBrand owner offers take-back options Benefits of Epeat Lead-free ProductEpeat Electronic Product Environmental Commission Federale de la Communication FCC Declaration Federal Communications Commission FCC Notice U.S. OnlyRegulatory Infomation Auf der Rückwand des Gerätes befindet sich Paikka/IlmankiertoPlassering/Ventilasjon Bsmi Notice Taiwan Only Ergonomie Hinweis nur DeutschlandChina RoHS EU Energy LabelTypes of Pixel Defects Customer care and warrantyPhilips’ Flat Panel Monitors Pixel Defect Policy Pixels and Sub pixelsTables Proximity of Pixel DefectsFor the proximity of pixel defects TFT Monitor panel in a Philips flat panelCustomer Care & Warranty Contact Information for Central and Eastern Europe region Bulgaria LAN ServiceLithuania UAB Servicenet Topaz-Service Company +38 044 245 73 RussiaAL Shahd Computer L.L.C Contact Information for Apmea regionCommon Problems TroubleshootingImage appears distorted.Text is fuzzy or blurred SmartControl Premium FAQsImage appears blurred, indistinct or too dark Q2When do I use Ambiglow SmartBiasLight mode? Ambiglow FAQsQ1. When do I use Ambiglow Auto mode? General FAQs Settings What is the recommended refreshHow do I adjust the resolution? Monitor adjustments via OSD?Q10 Are Philips LCD monitors Plug-and- Play? Koninklijke Philips Electronics N.V. All rights reserved

278C4QHSN/27 specifications

The Philips 278C4QHSN/27 is an impressive display that perfectly balances style and functionality, making it an ideal choice for both professionals and casual users. This 27-inch monitor features a sleek design complemented by ultrathin bezels, allowing for a seamless multi-monitor setup. The aesthetic appeal of the monitor is further enhanced by its VESA mount compatibility, making it easy to integrate into any workspace.

At the core of the Philips 278C4QHSN/27 is its high-quality IPS panel, which delivers stunning visuals with vibrant colors and wide viewing angles. The 2560 x 1440 resolution ensures that images are sharp and detailed, whether you’re working on graphic design projects, watching movies, or gaming. The monitor supports 109 pixels per inch, providing excellent clarity and text readability.

One of the standout features of the Philips 278C4QHSN/27 is its SmartContrast technology, which dynamically analyzes the content displayed on screen and adjusts colors and contrast for an enhanced viewing experience. This is particularly beneficial when watching movies or playing games, as it allows for deeper blacks and brighter whites, resulting in a more immersive experience.

Moreover, the monitor is equipped with a range of connectivity options, including DisplayPort, HDMI, and DVI-D ports. This ensures compatibility with a variety of devices, making it easy to switch between your computer, game console, or other multimedia devices. The built-in USB hubs also provide added convenience for connecting peripherals.

Another key characteristic of the Philips 278C4QHSN/27 is its low blue light technology, designed to reduce eye strain during prolonged use. This feature is particularly valuable for professionals and gamers who spend long hours in front of the screen. The monitor also includes flicker-free technology that minimizes flickering for a more comfortable viewing experience.

In conclusion, the Philips 278C4QHSN/27 is a versatile monitor that combines aesthetic appeal with high-end performance features. Its IPS panel, SmartContrast technology, and connectivity options cater to a wide range of users, making it an excellent addition to any home or office environment. Whether you require a reliable display for work or entertainment, this monitor is designed to meet and exceed expectations.
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