Customer care and warranty | Philips 278C4QHSN/27 manual

8. Customer care and warranty

8.Customer care and warranty

8.1Philips’ Flat Panel Monitors Pixel Defect Policy

Philips strives to deliver the highest quality products.We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT Monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty.This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT Monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective. Furthermore, Philips sets even higher quality standards for certain types or combinations

of pixel defects that are more noticeable than others.This policy is valid worldwide.

subpixel

pixel

Pixels and Sub pixels

A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. Many pixels together form an image.When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel.When all are dark, the three colored sub pixels together appear as a single

black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen in different ways.There are two categories of pixel defects and several types of sub pixel defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels that are always lit or 'on'.That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern.There are the types of bright dot defects.

One lit red, green or blue sub pixel.

Two adjacent lit sub pixels:

-Red + Blue = Purple

-Red + Green = Yellow

-Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel).

278C4QHSN/27 specifications

The Philips 278C4QHSN/27 is an impressive display that perfectly balances style and functionality, making it an ideal choice for both professionals and casual users. This 27-inch monitor features a sleek design complemented by ultrathin bezels, allowing for a seamless multi-monitor setup. The aesthetic appeal of the monitor is further enhanced by its VESA mount compatibility, making it easy to integrate into any workspace.

At the core of the Philips 278C4QHSN/27 is its high-quality IPS panel, which delivers stunning visuals with vibrant colors and wide viewing angles. The 2560 x 1440 resolution ensures that images are sharp and detailed, whether you’re working on graphic design projects, watching movies, or gaming. The monitor supports 109 pixels per inch, providing excellent clarity and text readability.

One of the standout features of the Philips 278C4QHSN/27 is its SmartContrast technology, which dynamically analyzes the content displayed on screen and adjusts colors and contrast for an enhanced viewing experience. This is particularly beneficial when watching movies or playing games, as it allows for deeper blacks and brighter whites, resulting in a more immersive experience.

Moreover, the monitor is equipped with a range of connectivity options, including DisplayPort, HDMI, and DVI-D ports. This ensures compatibility with a variety of devices, making it easy to switch between your computer, game console, or other multimedia devices. The built-in USB hubs also provide added convenience for connecting peripherals.

Another key characteristic of the Philips 278C4QHSN/27 is its low blue light technology, designed to reduce eye strain during prolonged use. This feature is particularly valuable for professionals and gamers who spend long hours in front of the screen. The monitor also includes flicker-free technology that minimizes flickering for a more comfortable viewing experience.

In conclusion, the Philips 278C4QHSN/27 is a versatile monitor that combines aesthetic appeal with high-end performance features. Its IPS panel, SmartContrast technology, and connectivity options cater to a wide range of users, making it an excellent addition to any home or office environment. Whether you require a reliable display for work or entertainment, this monitor is designed to meet and exceed expectations.