Philips 19S4LSB, 19S4LA, 19S4LC, 19S4LM user manual Troubleshooting & FAQs

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8.Troubleshooting & FAQs

8 Troubleshooting & FAQs

8.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

•Make sure the power cord is plugged into the power outlet and into the back of the monitor.

•First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is white blinking)

•Make sure the computer is turned on.

•Make sure the signal cable is properly connected to your computer.

•make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

•The Energy Saving feature may be activated

Screen says

•Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

•Check to see if the monitor cable has bent pins.

•Make sure the computer is turned on.

AUTO button doesn't function

•The auto function is applicable only in VGA- Analog mode. If the result is not satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI-Digital mode as it is not necessary.

Visible signs of smoke or sparks

•Do not perform any troubleshooting steps

•Disconnect the monitor from mains power source immediately for safety

•Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

•Adjust the image position using the “Auto” function in OSD Main Controls.

•Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

•Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

•Adjust the image using the “Auto” function in OSD Main Controls.

•Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

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Contents Customer care and warranty Troubleshooting & FAQs Table of Contents Safety precautions and maintenance Temperature 0-40C 32-95F Humidity 20-80% RHOperation Notational Descriptions Weee Setting up the monitor Installation Package contents19S4LC/19S4LM 19S4L/19S4LAInstall base stand 19S4L/19S4LA Dim down up to 50% of brightness level by one touch 19S4L/19S4LC Basic and simple instruction on the control keysResolution notification 110mmPhysical Function Tilt Pivot 19S4LC/19S4LMDetach the base stand away from the base column by Remove the baseDetach the base stand away from the base column by Setting up the monitor Why do I need it? Except using key to scroll down, you can alsoImage Optimization How does it work?Off No optimization by SmartImage What is it? SmartSharpnessPhilips SmartControl Premium First launch -WizardImage Optimization Color menu Next goes to the succeeding target 6-targets Image Optimization OptionAuto Pivot Factory Preset can also be called from the drop down menu Task Tray Menu Enabled Drag and Drop Windows Other alternative path VistaWin No other alternative path available Title Bar Options Display Tune from the start menu or short cut on the desktopLeft Click Menu SmartDesktop Partition Definitions Name Description ImageHorizontal Split Top Left side VerticalRight side Vertical Right side Vertical Even SplitTechnical Specifications Picture/DisplayConnectivity ConveniencePower 19S4L On mode 21.9W typPower 19S4LA/19S4LM On mode 21.9W typ., 30W maxPower 19S4LC DimensionWeight Operating ConditionEnvironmental Compliance and standardsCabinet Resolution & Preset Modes Maximum ResolutionRecommended Resolution Freq kHz Resolution Freq HzPower Management Automatic PowerSavingAutomatic power saving feature 19S4LA/19S4LMRegulatory Information Lead-free ProductFor more information, please visit Epeat Electronic Product Benefits of Epeat2006/95/EC Low Voltage Directive 2004/108/EC EMC Directive Product also comply with the following standardsFederal Communications Commission FCC Notice U.S. Only Reorient or relocate the receiving antennaCommission Federale de la Communication FCC DeclarationPolish Center for Testing and Certification Notice Paikka/IlmankiertoPlassering/Ventilasjon Bsmi Notice Taiwan OnlyErgonomie Hinweis nur Deutschland Achtung Beim AufstellenChina RoHS Customer care and warranty Philips Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Types of Pixel DefectsBlack Dot Defects Total bright dot defects of all typesDark subpixel Adjacent dark subpixelsCountry Consumer care number PriceCountry Call center Consumer care numberContact Information for Apmea region AL Shahd Computer L.L.CTroubleshooting & FAQs Power on light is too strong and is disturbing Horizontal flicker appearsImage appears blurred, indistinct or too dark SmartControl Premium FAQs Run Windows Update and updated monitor and/or video driverTroubleshooting & FAQs General FAQs Q2 What is the recommended refresh rate for monitor?Icm? Q4 How do I adjust the resolution? Q7 How should I clean the monitor surface? Press OK to show the OSD On Screen Display menuQ9 Can I connect my monitor to any PC, workstation or Mac?
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19S4LM, 19S4, 19S4LSB, 19S4LA, 19S4LC specifications

The Philips 19S4 series, which includes models 19S4LC, 19S4LA, 19S4LSB, 19S4, and 19S4LM, is designed to meet the needs of both professional and personal users. Each variant in this series upholds Philips' commitment to quality, functionality, and user-oriented features.

One of the main characteristics of the Philips 19S4 series is its 19-inch screen size, making it a compact yet efficient choice for various environments such as offices, homes, and educational institutions. The monitors boast a maximum resolution of 1280 x 1024 pixels, ensuring clear and sharp visuals for everyday tasks, including word processing, web browsing, and video playback.

The series leverages advanced display technologies to enhance the viewing experience. The IPS (In-Plane Switching) panel technology is used in many models, providing wider viewing angles, accurate color reproduction, and consistent brightness. This makes it easier to share the screen with others without color distortion, a crucial feature for collaborative work or presentations.

Additionally, the monitors in the 19S4 series are equipped with various connectivity options, including VGA and DVI-D inputs, allowing them to connect seamlessly with different systems. Some models also include DisplayPort, enhancing versatility for both modern and legacy devices.

User comfort is also a pivotal aspect of the Philips 19S4 series. Many models come with SmartErgoBase, allowing height adjustment, tilt, swivel, and pivot functions that promote ergonomic viewing positions. This is vital in reducing strain during prolonged use, thus enhancing productivity and well-being.

Energy efficiency is another standout feature. The Philips 19S4 series monitors are ENERGY STAR certified, which underscores their commitment to sustainability while reducing operating costs. The use of LED backlighting not only contributes to lower power consumption but also provides a longer lifespan.

In summary, the Philips 19S4 series, including models 19S4LC, 19S4LA, 19S4LSB, 19S4, and 19S4LM, offers a comprehensive package of features combining performance, connectivity, and ergonomic design. Ideal for both professional and home use, these monitors represent a solid investment for users seeking quality and reliability.
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