Philips 19S4LA, 19S4LC, 19S4LSB, 19S4LM user manual SmartControl Premium FAQs

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8.Troubleshooting & FAQs

8.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?

Ans.: If the following actions were executed, the monitor driver may need to be

re-installed.

•Changed video graphic adapter to another one

•Updated video driver

•Activities on OS, such as service pack or patch

•Run Windows Update and updated monitor and/or video driver

•Windows was booted with the monitor power off or disconnected.To find out, please right click My Computer and click on Properties->Hardware-> Device Manager. If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3 After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more.

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Contents

Customer care and warranty Troubleshooting & FAQs Table of Contents Operation Safety precautions and maintenanceTemperature 0-40C 32-95F Humidity 20-80% RH Notational Descriptions Weee 19S4LC/19S4LM Setting up the monitorInstallation Package contents 19S4L/19S4LAInstall base stand 19S4L/19S4LA Dim down up to 50% of brightness level by one touch 19S4L/19S4LC Basic and simple instruction on the control keysPhysical Function Tilt Resolution notification110mm Pivot 19S4LC/19S4LMDetach the base stand away from the base column by Remove the baseDetach the base stand away from the base column by Setting up the monitor Image Optimization Why do I need it?Except using key to scroll down, you can also How does it work?Off No optimization by SmartImage What is it? SmartSharpnessPhilips SmartControl Premium First launch -WizardImage Optimization Color menu Next goes to the succeeding target 6-targets Image Optimization OptionAuto Pivot Factory Preset can also be called from the drop down menu Task Tray Menu Enabled Win No other alternative path available Drag and Drop WindowsOther alternative path Vista Title Bar Options Display Tune from the start menu or short cut on the desktopLeft Click Menu SmartDesktop Partition Definitions Name Description ImageRight side Vertical Horizontal Split TopLeft side Vertical Right side Vertical Even SplitConnectivity Technical SpecificationsPicture/Display ConveniencePower 19S4LA/19S4LM Power 19S4LOn mode 21.9W typ On mode 21.9W typ., 30W maxWeight Power 19S4LCDimension Operating ConditionCabinet EnvironmentalCompliance and standards Recommended Resolution Resolution & Preset ModesMaximum Resolution Freq kHz Resolution Freq HzAutomatic power saving feature Power ManagementAutomatic PowerSaving 19S4LA/19S4LMFor more information, please visit Regulatory InformationLead-free Product 2006/95/EC Low Voltage Directive 2004/108/EC EMC Directive Epeat Electronic ProductBenefits of Epeat Product also comply with the following standardsFederal Communications Commission FCC Notice U.S. Only Reorient or relocate the receiving antennaCommission Federale de la Communication FCC DeclarationPlassering/Ventilasjon Polish Center for Testing and Certification NoticePaikka/Ilmankierto Bsmi Notice Taiwan OnlyErgonomie Hinweis nur Deutschland Achtung Beim AufstellenChina RoHS Pixels and Sub pixels Customer care and warrantyPhilips Flat Panel Monitors Pixel Defect Policy Types of Pixel DefectsDark subpixel Black Dot DefectsTotal bright dot defects of all types Adjacent dark subpixelsCountry Consumer care number Price Country Call center Consumer care numberContact Information for Apmea region AL Shahd Computer L.L.CTroubleshooting & FAQs Image appears blurred, indistinct or too dark Power on light is too strong and is disturbingHorizontal flicker appears SmartControl Premium FAQs Run Windows Update and updated monitor and/or video driverTroubleshooting & FAQs Icm? Q4 How do I adjust the resolution? General FAQsQ2 What is the recommended refresh rate for monitor? Q9 Can I connect my monitor to any PC, workstation or Mac? Q7 How should I clean the monitor surface?Press OK to show the OSD On Screen Display menu

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