Philips 109S user manual Troubleshooting, Common Problems

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Troubleshooting

Troubleshooting

Safety Precautions and MaintenanceTroubleshootingRegulatory Information

Other Related Information

Common Problems

Having trouble? Something not working? Before calling for help, try these suggestions.

Having this problem?

No Picture (Power LED not lit)

No Picture

(Power LED is yellow)

No Picture

(Power LED is green)

Screen doesn't show

when you turn on the monitor

No color or intermittent color

Color appears blotchy

Missing one or more colors

Check these items

Make sure the Power cable is plugged into the power outlet and back of the monitor.

Power button on top of the monitor should be in the ON position.

Disconnect the monitor from the power outlet for about one minute.

Make sure the computer is turned on.

Make sure the monitor cable is properly connected to your computer.

Check to see if the monitor cable has bent pins.

The Energy Saving feature may be activated

Make sure the Brightness and Contrast controls are set correctly.

Make sure the monitor cable is properly connected to your computer.

Check to see if the monitor cable has bent pins.

Make sure the computer Power button is on.

Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

Check to see if the monitor cable has bent pins.

Make sure the computer is turned on.

If you are using a non-VESA-DDC standard video card, turn the DDC1 / 2B feature Off.

The picture may need degaussing.

Remove any nearby magnetic objects.

Face the monitor toward the East for the best picture quality.

Check the Color Temperature.

Make sure the monitor cable is properly connected to your computer.

Check to see if the monitor cable has bent pins.

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Contents Page Safety and Troubleshooting Information Safety precautions and maintenanceAbout This Guide Other Documents You May NeedNotational Descriptions Return to TOP Product Features Product InformationLightFrame for Windows Language Selection QCan I upgrade my current Philips monitor to LightFrame 3? QCan I enhance two or more areas at the same time? Technical Specifications CRTScanning Automatic Power Saving Physical SpecificationsPin Assignment ViewsFront View Rear View Installing your Monitor Front ViewRear View Return to TOP On-Screen Display Description of the On Screen DisplayOSD Tree Return to TOP Customer Care & Warranty Middle East Dubai EgyptWhat is Philips Monitors USB hub solution? What is USB?What is a USB hub? Where can I buy a USB hub for my Philips monitor?Safety What is TCO?What is MPR? What models are Mac compatible?Why does the picture on the screen appear to flicker? How do I enable the energy saving function?What is refresh rate? EcologyWhat is LightFrame? How do I adjust my monitors resolution?What if I get lost when making monitor adjustments? How does LightFrame work?Why is LightFrame important to me? Will anyone else have this?Will LightFrame shorten the life of a monitor? What are Philips Multimedia Bases specifications? What is XtraSpace Design XSD?What is Philips monitors solution for audio? How did Philips achieve XtraSpace Design?What does Auto Calibrate do? Why is a Multimedia Base better than separate speakers?How does Philips Auto Calibrate feature benefit me? How does Auto Calibrate work?When should calibration be performed? My screen shows no Sync Input , how can I get rid of this?Why does my monitor display Out of Range? What is CustoMax?How do I adjust the picture on the screen? Picture appears too dim. How can I correct this?Why is there no picture on my monitor? How can I increase the color display of my monitor?Frequently Asked Questions Glossary Balanced pincushionBNC connection CE Mark Color temperatureConvergence error ContrastConvergence-error correction CustoMaxDDC Display Data Channel Degaussing DDC 1/2BDDC 2Bi Digital controlDot rate Electromagnetic radiation standardsHorizontal dot pitch FlickerHertz Horizontal scanning frequencyINF File Interlaced/non-interlacedLow-emission monitor LinearityLine frequency Low-frequency electric and magnetic fieldsOSD On Screen Display Moiré effectMultiSync monitor OverscanPin-cushion Distortion Parallelogram DistortionPhosphor PixelRefresh rate ResolutionRaster Rotation functionAnti-Static coatings Self-test function ShapeSOG Synchronization On Green Tilt functionTTL signal Trapezoid distortionUSB or Universal Serial Bus UPS Universal Power Supply DeviceVertical sync pulses Vertical dot pitchVertical scanning frequency Video dot rateVIS Viewable Image Size Download and Print Download instructionsPage Page Troubleshooting Common ProblemsReturn to TOP TCO 99 Information Why do we have environmentally labeled computers?Regulatory Information What does labeling involve?Environmental Requirements Flame retardantsCE Declaration of Conformity MercuryEnergy Star Declaration PhilipsFederal Communications Commission FCC Notice U.S. Only Commission Federale de la Communication FCC Declaration EN 55022 Compliance Czech Republic Only Vcci Notice Japan OnlyPolish Center for Testing and Certification Notice MIC Notice South Korea OnlyNorth Europe Information VarningVaroitus Bsmi Notice Taiwan OnlyErgonomie Hinweis nur Deutschland End-of-Life Disposal Information for UK onlyEarthed How to connect a plug For units set at 115 Other Related InformationInformation for Users in the U. S For units set at 2306G3B11 Multimedia Base option Description of the ControlsInstalling your Multimedia Pedestal To InstallTo UN-INSTALL Power adapter InstallationReturn to TOP Installing your USB Hub PCUH411 USB Hub OptionFollow Steps 1 and 2 above Return to TOP OSD Controls BrightnessContrast Language Smart Input Signal Selection Not available in all models Zoom Adjust Horizontal OSD Controls Adjust Vertical OSD Controls Adjust Shape Adjust Side CurveOSD Controls OSD Controls Adjust Side Angles OSD Controls Rotate Image Not available in all models OSD Controls Adjust Color OSD Controls Reset to Factory Settings OSD Controls Extra Controls DegaussAdjust Moire Not available in all models OSD Controls Turn on LightFrame Not available in all models OSD Controls Close Main Controls Return to TOP Your International Philips F1rst Choice Warranty Thank you for purchasing this Philips monitorYour International Guarantee Limited Warranty Where is Service AVAILABLE?Your International Philips F1rst Choice Warranty United States Guarantee Limited Warranty Computer MonitorBefore Requesting Service Philips Customer Care Center, P. O. Box 2976, Longview, TX