Philips 221P3 user manual Troubleshooting & FAQs

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9.Troubleshooting & FAQs

9. Troubleshooting & FAQs

9.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit.)

•Make sure the power cord is plugged into the power outlet and into the back of the monitor.

•First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White.)

•Make sure the computer is turned on.

•Make sure the signal cable is properly connected to your computer.

•Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

•The Energy Saving feature may be activated.

Screen says

Attention

Check cable connection

•Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

•Check to see if the monitor cable has bent pins.

•Make sure the computer is turned on.

AUTO button doesn't function.

•The auto function is applicable only in VGA-Analog mode. If the result is not satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI- Digital mode as it is not necessary.

Visible signs of smoke or sparks.

•Do not perform any troubleshooting steps.

•Disconnect the monitor from mains power source immediately for safety.

•Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered.

•Adjust the image position using the “Auto” function in OSD Main Controls.

•Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen.

•Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears.

•Adjust the image using the “Auto” function in OSD Main Controls.

•Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Horizontal flicker appears.

•Adjust the image using the “Auto” function in OSD Main Controls.

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Contents Customer care and warranty Troubleshooting & FAQs Table of Contents Safety precautions and mainte- nance Temperature 0-40C 32-95F Humidity 20-80% RH Notational DescriptionsDisposal of product and packing material Waste Electrical and Electronic EquipmentWeee Setting up the monitor InstallationOperating the monitor Main menu Sub menu Setting up the monitor Remove Base Stand and Base Remove the BasePush the release button Remove the base from the monitor Image Optimization What is it?Why do I need it? SmartImageSmartContrast Off No optimization by SmartImagePhilips SmartControl Premium First launch -WizardColor menu Image Optimization ECO Image Optimization OptionAuto Pivot Context Menu has four entries Task Tray Menu Disabled SmartDesktop GuideSmartDesktop Drag and Drop Windows Other alternative path VistaWin No other alternative path available Title Bar Options Image Optimization SmartDesktop Partition Definitions Right side Vertical Horizontal Split Horizontal Split TopLeft side Vertical BottomPower Sensor Power Sensor Wled Technical SpecificationsTFT-LCD YESPower Sensor Heat Dissipation 221P3 LPYMtbf Rohs YES EpeatResolution & Preset Modes Power Management LEDImpact on the climate and our natural environment Regulatory InformationLead-free Product Brand owner offers take-back optionsEpeat Electronic Product EN61000-3-22006 Limits for Harmonic Current EmissionGS EK1-20002009 GS mark requirement Federal Communications Commission FCC Notice U.S. Only Commission Federale de la Communication FCC DeclarationRegulatory Information Varning VaroitusAchtung Beim Aufstellen China RoHS Pixels and Sub pixels Customer care and warrantyPhilips’ Flat Panel Monitors Pixel Defect Policy Types of Pixel DefectsProximity of Pixel Defects Three adjacent lit sub pixels one white pixelBlack Dot Defects Total bright dot defects of all typesCustomer Care & Warranty Croatia Belarus IBABulgaria Estonia FujitsuContact Information for Apmea region EmiratesTroubleshooting & FAQs TroubleshootingImage appears distorted.Text is fuzzy or blurred SmartControl Premium FAQs General FAQs Q9 Can I connect my Monitor to any PC, workstation or Mac? Q10 Are Philips Monitors Plug-and- Play?Koninklijke Philips Electronics N.V. All rights reserved
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