Philips 221P3 user manual SmartControl Premium FAQs

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9.Troubleshooting & FAQs

9.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?

Ans.: If the following actions were executed, the monitor driver may need to be re- installed.

•Changed video graphic adapter to another one

•Updated video driver

•Activities on OS, such as service pack or patch

•Run Windows Update and updated monitor and/or video driver

•Windows was booted with the monitor power off or disconnected.

•To find out, please right click My Computer and click on Properties->Hardware-> Device Manager.

•If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3. After installing SmartControl Premium,

when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic

adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check

if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/ CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more.

Attention

Theft mode enabled

Q5. I forgot my PIN for Theft Deterrence Function. How can I do?

Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

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Contents Customer care and warranty Troubleshooting & FAQs Table of Contents Safety precautions and mainte- nance Temperature 0-40C 32-95F Humidity 20-80% RH Notational DescriptionsWeee Disposal of product and packing materialWaste Electrical and Electronic Equipment Operating the monitor Setting up the monitorInstallation Main menu Sub menu Setting up the monitor Push the release button Remove the base from the monitor Remove Base Stand and BaseRemove the Base What is it? Why do I need it?Image Optimization SmartImageSmartContrast Off No optimization by SmartImagePhilips SmartControl Premium First launch -WizardColor menu Image Optimization ECO Image Optimization OptionAuto Pivot Context Menu has four entries SmartDesktop Task Tray Menu DisabledSmartDesktop Guide Win No other alternative path available Title Bar Options Drag and Drop WindowsOther alternative path Vista Image Optimization SmartDesktop Partition Definitions Horizontal Split Top Left side VerticalRight side Vertical Horizontal Split BottomPower Sensor Power Sensor Technical Specifications TFT-LCDWled YESPower Sensor Heat Dissipation 221P3 LPYMtbf Rohs YES EpeatResolution & Preset Modes Power Management LEDRegulatory Information Lead-free ProductImpact on the climate and our natural environment Brand owner offers take-back optionsGS EK1-20002009 GS mark requirement Epeat Electronic ProductEN61000-3-22006 Limits for Harmonic Current Emission Federal Communications Commission FCC Notice U.S. Only Commission Federale de la Communication FCC DeclarationRegulatory Information Achtung Beim Aufstellen VarningVaroitus China RoHS Customer care and warranty Philips’ Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Types of Pixel DefectsThree adjacent lit sub pixels one white pixel Black Dot DefectsProximity of Pixel Defects Total bright dot defects of all typesCustomer Care & Warranty Belarus IBA BulgariaCroatia Estonia FujitsuContact Information for Apmea region EmiratesTroubleshooting & FAQs TroubleshootingImage appears distorted.Text is fuzzy or blurred SmartControl Premium FAQs General FAQs Q9 Can I connect my Monitor to any PC, workstation or Mac? Q10 Are Philips Monitors Plug-and- Play?Koninklijke Philips Electronics N.V. All rights reserved
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