Philips 221B3 user manual Customer Care & Warranty

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8.Customer care and warranty

8.2Customer Care & Warranty

PLEASE SELECT YOUR COUNTRY/AREA TO REVIEW DETAILS OF YOUR WARRANTY COVERAGE

WESTERN EUROPE

Austria / Belgium / Denmark / France / Germany / Greece / Finland / Ireland / Italy / Luxembourg / the Netherlands / Norway / Portugal / Sweden / Switzerland / Spain / United Kingdom / Poland

CENTRAL AND EASTERN EUROPE region Czech Republic / Hungary / Russia / Slovakia / Slovenia / Turkey/ Romania/ Bulgaria/ Ukraine/ Baltic’s/Belarus/ Croatia/ Estonia/ Latvia/ Lithuania/ Serbia & Montenegro

LATIN AMERICA

Argentina / Brasil

NORTH AMERICA

Canada / USA

PACIFIC

Australia / New Zealand

ASIA

China / Hong Kong / Macau/ India / Indonesia / Korea / Malaysia / Pakistan / Philippines / Singapore / Taiwan / Thailand / Vietnam

AFRICA

South Africa

MIDDLE EAST

United Arab Emirates/ Israel

Your Philips Warranty conditions for Western Europe per 1st of January 2011

Dear Customer,

Thank you for purchasing this Philips monitor.

All Philips monitors are designed and manufactured to high

standards and deliver high-quality performance, ease of use and ease of installation. Should you encounter any difficulties while installing or using this product, please contact the Philips helpdesk directly to benefit from your Philips Warranty conditions.This service warranty entitles you to get a solution depending on the model you purchased when your monitor turns out to be faulty or defective.

What is covered?

The Philips West European Warranty applies within Andorra, Austria, Belgium, Cyprus, Denmark, France, Germany, Greece, Finland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, Spain and the United Kingdom and only for monitors originally designed, manufactured, approved and/or authorized for usage within these countries.

Warranty coverage begins as from the day you buy your monitor and be serviced in case of defects provided for under the warranty coverage for a warranty period of 24 months for Philips C, E,T,V, and X models and for models B, P and S we give 36 months.Your original purchase document is your proof for the purchase day, so keep this carefully stored and available when a warranty service is

requested.

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Contents

Customer care and warranty Troubleshooting & FAQs Table of Contents Safety precautions and mainte- nance Temperature 0-40C 32-95F Humidity 20-80% RH Notational DescriptionsWaste Electrical and Electronic Equipment Disposal of product and packing materialWeee Installation Setting up the monitorPackage contents Connecting to your PC Operating the monitorDescription of the On Screen Display What is On-Screen Display OSD?Basic and simple instruction on the control keys 70mm Remove the Base Stand Remove Base Stand and BaseExtend the monitor base to its maximum height 100mm What is it? Why do I need it?Image Optimization SmartImageSmartContrast Off No optimization by SmartImagePhilips SmartControl Premium First launch -WizardColor menu Image Optimization ECO Image Optimization OptionAuto Pivot Image Optimization SmartDesktop Guide Task Tray Menu DisabledSmartDesktop Other alternative path Vista Drag and Drop WindowsWin No other alternative path available Title Bar Options Mouse will send the window to the highlighted PartitionWindow to the forefront ‡ Desktop Partition Desktop PartitionSmartDesktop Partition Definitions Horizontal Split Top Left side VerticalRight side Vertical Horizontal Split BottomPower Sensor Consumption up to 80%Custom settings Technical Specifications Picture/Display Monitor panel typeTFT-LCD YESHeat Dissipation Mtbf50,000hrs Ccfl / 30,000hrs LED Environmental Rohs YES EpeatResolution & Preset Modes Power Managementt Automatic PowerSavingRegulatory Information Lead-free ProductImpact on the climate and our natural environment The brand owner offers take-back options EN61000-3-22006 Limits for Harmonic Current Emission Epeat Electronic Product GS EK1-20002009 GS mark requirement Federal Communications Commission FCC Notice U.S. Only Confederation of Professional Employees for TCO versionsCommission Federale de la Communication FCC Declaration Regulatory Information Varning VaroitusAchtung Beim Aufstellen Ccfl LEDCustomer care and warranty Philips’ Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Types of Pixel DefectsThree adjacent lit sub pixels one white pixel Black Dot DefectsProximity of Pixel Defects Total bright dot defects of all typesCustomer Care & Warranty Philips Warranty may not apply if What is excluded?Months as from the purchase date of your original monitor €0,09 Your Guarantee in Central and Eastern Europe Dear Customer Philips guarantee may not apply ifEstonia Fujitsu Services OU Belarus IBABulgaria CroatiaLithuania RomaniaSlovakia Slovenia PC HandBrazil Tel 55 11 Email moacir.minozzo@aoc.com.brArgentina + SLA Hong FOK KOK, MacauASC Medan ASC YogyaASC Surabaya ASC BaliService hours Mon.To Fri am-1200pm 130pm-530pm Sat am-1200pm WHO is COVERED? What is COVERED? What is EXCLUDED?Philips Customer Care Center 877 835-1838 or 919 To GET Warranty Service in CanadaModel # Serial # Your International Guarantee Dear Customer Troubleshooting & FAQs TroubleshootingImage appears distorted.Text is fuzzy or blurred SmartControl Premium FAQs General FAQs Q9 Can I connect my Monitor to any PC, workstation or Mac? Q10 Are Philips Monitors Plug-and- Play?Koninklijke Philips Electronics N.V. All rights reserved

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