Troubleshooting
Safety Precautions and Maintenance • Troubleshooting • Regulatory Information • Other Related Information
Common Problems
Having trouble? Something not working? Before calling for help, try these suggestions.
Having this problem?
No Picture
(Power LED not lit)
No Picture
(Power LED is flashing orange)
No Picture
(Power LED is orange)
Screen doesn't show
when you turn on the monitor
No color or intermittent color
Color appears blotchy
Missing one or more colors
Dim Picture
Picture is too large or too small.
Edges of the picture are not square.
Check these items
zMake sure the Power cable is plugged into the power outlet and back of the monitor.
zPower button on the front of your monitor should be in the ON position.
zMake sure the computer is turned on.
zMake sure the monitor cable is properly connected to your computer.
zCheck to see if the monitor cable has bent pins.
zThe Energy Saving feature may be activated
zMake sure the Brightness and Contrast controls are set correctly.
zMake sure the monitor cable is properly connected to your computer.
zCheck to see if the monitor cable has bent pins.
zMake sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).
zCheck to see if the monitor cable has bent pins.
zMake sure the computer is turned on.
zIf you are using a
zThe picture may need degaussing.
zRemove any nearby magnetic objects.
zFace the monitor toward the East for the best picture quality.
zCheck the Color Temperature.
zMake sure the monitor cable is properly connected to your computer.
zCheck to see if the monitor cable has bent pins.
zAdjust the Brightness and Contrast controls.
zCheck your video card and it's owner's manual instructions for it may be a
zAdjust the Horizontal and/or Vertical Size.
zAdjust the geometry.