Black Box Server Access Modules (SAMs), KV1401A, KV1405A Troubleshooting Contacting Black Box

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Chapter 4: Troubleshooting

4. Troubleshooting

4.1 Contacting Black Box

If you determine that your Server Access Module is malfunctioning, do not attempt to alter or repair the unit. It contains no user- serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the nature and duration of the problem.

•when the problem occurs.

•the components involved in the problem.

•any particular application that, when used, appears to create the problem or make it worse.

4.2 Shipping and Packaging

If you need to transport or ship your Server Access Module:

•Package it carefully. We recommend that you use the original container.

•If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact

Black Box to get a Return Authorization (RA) number.

724-746-5500 blackbox.com

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Contents Server Access Modules SAMs Trademarks Used in this Manual Trademarks Used in this ManualFCC and IC RFI Statements NOM Statement Table of Contents Specifications SpecificationsOverview Introduction OverviewAvailable Models What’s Included ServSwitch CX Server Access Module, PS/2 KV1400AHardware Description ServSwitch CX Server Access Module, PS/2 with Audio KV1402A ServSwitch CX Server Access Module, USB KV1401AKV1402A connectors ServSwitch CX Server Access Module, USB with Audio KV1403AKV1404A KV1404A connectors ServSwitch CX Server Access Module, Sun with Audio KV1404AKV1405A KV1405A connectors ServSwitch CX Dual CATx Server Access Module, USB KV1405AKV1406A KV1406A connectors KV1407A KV1407A connectors KV1408A 10. KV1409A 11. KV1409A connectors 2 KV0424A-R2 InstallationInstallation Installation Steps Typical Applications 1 KV0081A or KV0161A3 KV1416A-R2 Application diagram #3Troubleshooting Contacting Black Box TroubleshootingShipping and Packaging Black Box Tech Support FREE! Live /7

KV1402A, KV1401A, KV1408A, KV1405A, KV1400AKV1404A specifications

The Black Box KV1403A, KV1401A, KV1406A, KV1405A, KV1400A, and KV1404A are a series of advanced KVM (Keyboard, Video, Mouse) switches designed to enhance user control over multiple computers through a single console. These products cater to diverse environments such as data centers, server rooms, and workstations, proving essential for IT professionals and system administrators who require efficient multitasking tools.

One of the standout features of the KV1403A and its variants is their capacity to manage between four to sixteen computers from a single KVM switch. This functionality drastically reduces the need for multiple keyboards and monitors, conserving space and simplifying workstation setups. The KV1400A model is specifically noted for its versatility to switch between both local and remote sessions effortlessly.

Another critical aspect is the impressive resolution support. The KV1401A and KV1406A models allow for video resolutions up to 1920 x 1200, ensuring that users experience clear and crisp visuals. This characteristic is particularly important for applications that require high graphical fidelity, such as graphic design and video editing.

The series employs advanced technologies such as USB 2.0 support, allowing for connection to a variety of peripherals including printers and external drives. This connectivity ensures users can maintain functionality across multiple devices without the hassle of constant reconfiguration. Furthermore, the KV1405A includes audio support, enabling the transmission of sound along with video and input signals, an essential feature for multimedia applications.

Security is also a prime concern with these KVM switches. They incorporate layered security features to ensure that unauthorized access is minimized. The models not only have robust physical controls but also support access management protocols that restrict user permissions based on predefined roles.

Compact and durable, the Black Box KVM switches are built to withstand the rigors of daily use in high-demand environments. The user-friendly interface, along with intuitive keyboard shortcuts for switching between systems, enhances overall efficiency.

In conclusion, the Black Box KV1403A, KV1401A, KV1406A, KV1405A, KV1400A, and KV1404A offer a comprehensive solution for managing multiple computers from a centralized console. With features including high-resolution support, USB connectivity, audio integration, and strong security measures, these KVM switches stand out as reliable tools for professionals looking to streamline their operational effectiveness.
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