Total Satisfaction ServicesSM | Services | ||
An Easy Sell — Xerox Service Agreements | Identifying prospects | ||
What are they? | Customers who benefit from Service | ||
Xerox Service Agreements are a key part of | Agreements are those who: | ||
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our exemplary service program, which in a | • | Use their printer in | |
recent customer satisfaction survey rated |
| environments | |
good to excellent overall by 97% of | • | Do not have backup equipment available | |
customers surveyed! | • | Need to accurately budget for repair | |
Think of a Xerox Service Agreement as a |
| expenses | |
• Want to minimize the impact of downtime | |||
promise…a promise that Xerox or an | |||
| on operations | ||
Authorized Service Provider (ASP) will provide |
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• | Need to reduce waiting times for service | ||
Xerox customers with | |||
| response | ||
support and |
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• | Want to maximize productivity | ||
(including all parts, labor, and travel) — | |||
• | Require access to | ||
all in a timely,** professional manner. | |||
• | Want the security and comfort of | ||
* | |||
| protection | ||
** Next Business Day Response time is standard for most U.S. |
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customers. Response times are determined by the distance of |
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the customer’s location from the nearest authorized Xerox service | Promoting coverage | ||
location | |||
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Business Day; 151+ miles = Third Business Day). | A Xerox Service Agreement: | ||
Easy resale options | • | Protects the customer’s hardware | |
| investment | ||
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The best Service Agreement for the cus- | • | Is the least expensive service choice over | |
| the life of the printer | ||
Service Agreement. Ideally, it is purchased at | • | Guarantees a priority | |
the time of the printer sale; it must be |
| (ahead of "time and materials" customers) | |
purchased within the first 90 days of printer | • | Maximizes productivity, thanks to a faster | |
ownership. The Extended |
| restore time | |
Agreement is available in | • | Ensures unlimited, | |
year extensions. |
| telephone Technical Support | |
After the first 90 days of printer ownership (or | • Offers easy administration with a planned, | ||
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at any time during the life of the printer), |
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• | Brings | ||
customers have the option to buy an Annual | |||
| having any unexpected repair costs | ||
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• | Preserves the ability to exercise the Total | ||
offers essentially the same benefits as the | |||
| Satisfaction Guarantee | ||
Extended |
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at a premium price because of its delayed |
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purchase. |
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