Xerox N Series manual Total Satisfaction Services SM, Promoting coverage, Easy resale options

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Total Satisfaction ServicesSM

Services

An Easy Sell — Xerox Service Agreements

Identifying prospects

What are they?

Customers who benefit from Service

Xerox Service Agreements are a key part of

Agreements are those who:

 

 

our exemplary service program, which in a

Use their printer in mission-critical

recent customer satisfaction survey rated

 

environments

good to excellent overall by 97% of

Do not have backup equipment available

customers surveyed!

Need to accurately budget for repair

Think of a Xerox Service Agreement as a

 

expenses

• Want to minimize the impact of downtime

promise…a promise that Xerox or an

 

on operations

Authorized Service Provider (ASP) will provide

 

Need to reduce waiting times for service

Xerox customers with toll-free* telephone

 

response

support and on-site repair, if necessary

 

Want to maximize productivity

(including all parts, labor, and travel) —

Require access to factory-trained experts

all in a timely,** professional manner.

Want the security and comfort of long-term

* Toll-free support may not be available through some ASPs.

 

protection

** Next Business Day Response time is standard for most U.S.

 

 

 

customers. Response times are determined by the distance of

 

 

the customer’s location from the nearest authorized Xerox service

Promoting coverage

location (0-75 miles = Next Business Day; 76-150 miles = Second

 

 

Business Day; 151+ miles = Third Business Day).

A Xerox Service Agreement:

Easy resale options

Protects the customer’s hardware

 

investment

 

 

The best Service Agreement for the cus-

Is the least expensive service choice over

tomer—and you—is the Extended On-Site

 

the life of the printer

Service Agreement. Ideally, it is purchased at

Guarantees a priority on-site response time

the time of the printer sale; it must be

 

(ahead of "time and materials" customers)

purchased within the first 90 days of printer

Maximizes productivity, thanks to a faster

ownership. The Extended On-Site Service

 

restore time

Agreement is available in one-, two-, or three-

Ensures unlimited, hassle-free, toll-free

year extensions.

 

telephone Technical Support

After the first 90 days of printer ownership (or

• Offers easy administration with a planned,

 

one-time payment

at any time during the life of the printer),

 

Brings security—the peace of mind of not

customers have the option to buy an Annual

 

having any unexpected repair costs

On-Site Service Agreement. This Agreement

 

Preserves the ability to exercise the Total

offers essentially the same benefits as the

 

Satisfaction Guarantee

Extended On-Site Service Agreement but

 

 

 

at a premium price because of its delayed

 

 

purchase.

 

 

 

 

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Contents Xerox Network Printers Product Reference Guide Page Contents Xerox Network Printers Positioning Guide Product PerformancePaper Size and Weight Capabilities Throughput Media ReferenceColor Printers Phaser Truly brilliant, high-performance colorKey Selling Points Phaser 850 Solid-Ink Color Printer Key SpecificationsTarget Markets Competitive Advantages ConfigurationsSolid-Ink Color vs. Color Laser Z850/DPCompetitive Comparisons Color QualityTalking Points High PerformanceUpgrade Kits 850Supplies and Accessories Printing Paper High-ResolutionPremium Color Premium Cover Paper850 ServicesPhaser Solid-Ink Sales Tools Exceptional color laser print quality Phaser 750 Color Laser Printer Key Specifications Phaser 750 Color Laser vs. Competition Color Quality Exceptional Color 750 Color Imaging Unit Toner CartridgesFuser Transfer KitGlossy Coated Paper Legal-Size Paper TrayPremium Color Printing Paper Color Laser LabelsZ750S2 Phaser Color Laser Sales Tools750 Z750S3Phaser Government agencies Phaser 780 Color Laser Printer Key SpecificationsNewsletters 780/N Phaser Color Laser vs. CompetitionZ780/N Base configuration Z780/GN Graphics configuration Phaser Graphic Arts Color Quality 780 Imaging unit waste Fuser roll cartridgeColor imaging kit CartridgeTransparencies Fabric transfer mediaZ780S3 780Z780S2 Z780S4Black & White Printers DocuPrint N2125 DocuPrint N2125 Laser Printer N2125 Competitive Advantages N2125 ConfigurationsXerox B&W Laser vs. Competition DocuPrint N2125 as compared to the Lexmark T612/612nN2125 Competitive Comparisons LaserN2125 Talking Points AwardsN2125 DocuPrint N2125 Sales Tools N2125DocuPrint N2025 Input/output DocuPrint N2025 Laser PrinterFlexibility N2025 Configurations N2025 Competitive AdvantagesN2025 Competitive Comparisons Xerox DocuPrint HP LaserJet IBM InfoPrint N2025N2025 Talking Points A4 / Letter Tray N2025A3 / Ledger Tray Sheet feederDocuPrint N2025 Sales Tools N2025DocuPrint N2825 Performance DocuPrint N2825 Laser PrinterMedium-to-large workgroups N2825 Competitive Advantages N2825 ConfigurationsN2825 Configurations As compared to the Lexmark Optra T614/T614nN2825 Competitive Comparisons Xerox DocuPrint HP LaserJet Lexmark Optra N2825N2825 Talking Points N2825 DocuPrint N2825 Sales Tools N2825DocuPrint N3225 High performance DocuPrint N3225 Laser PrinterLarge workgroups Production paper handlingN3225 Configurations N3225 Competitive AdvantagesN3225 Competitive Comparisons Xerox DocuPrint HP LaserJet Lexmark Optra N3225N3225 Talking Points PerformanceN3225 DocuPrint N3225 Sales Tools N3225DocuPrint N4025 DocuPrint N4025 Laser Printer N4025 Competitive Advantages N4025 ConfigurationsN4025 Configurations As compared to the IBM InfoPrintN4025 Competitive Comparisons Xerox DocuPrint Lexmark Optra IBM InfoPrint N4025N4025 Talking Points N4025 DocuPrint N4025 Sales Tools N4025Color Supplies Xerox printers and supplies they’re Made for Each Other Phaser Supplies and AccessoriesXerox Phaser Brand Media Recycling Programs Free Black InkRight Media for the Right Job Premium High Res StandardTarget Market PhaserSolid-Ink MediaPhaser 016-1474-00 016-1139-00 Phaser 360/350/340 Z340LTAPhaser 300X/300i/III Color Laser Color Laser Phaser 740/740L Z740LCS105 Made for Each Other Made for Each Other 106 DocuPrint NC60/C55 3R6256Phaser 480/480X Dye-sublimation109 Made for Each Other Key Seling Points Phaser 200 Series Thermal WaxBlack & White Supplies Recycling Programs Counterfeiting of Supplies Xerox Black-and-White Printer SuppliesIt’s like gettting a new machine with every cartridge DocuPrint N24/N32/N3225/N40/N4025 DocuPrint N2025/N2825DocuPrint N2125 DocuPrint N17/4517DocuPrint 4512/4512N DocuPrintCompatibles Compatibles Xerox Compatible Cartridges Unmatched quality, lower costExtended CompatiblesCompatible Cartridges YieldServices Promoting coverage Total Satisfaction Services SMServices Easy resale optionsWhy Service Agreements are Worth Your Time Total Satisfaction ServicesSMGiving Customers the Right Advice Other Service OfferingsService Products Current PhaserDocuprint N2025 Docuprint N4025 Installation Other ProductsPhaser 480, Phaser Docuprint N17 General Information Reseller Support Information Reseller SupportInfo Reseller Programs and BenefitsMB Ethernet Parallel 100BaseT TokenRing Networking & SoftwareNetwork Connectivity EthernetInfo Xerox Phaser Color Printer Network and Software AdvantagesEasier to Install Easier to UsePhaserLink for Administrators PhaserLink Network Printer ManagementPhaserLink for Users Simplifying Printer ManagementRemote Printing / Email Alerts Xerox N Series Network and Software AdvantagesWeb Based Management Snap-ins for Popular Management FrameworksStand-Alone Device Management Enterprise Output Management ServicesXerox Proactive Multi-Vendor Management 850 750 780 PhaserMatch ICC SoftwareColor Matching TekColor CorrectionsCompetitive comparisons Selling ToolsXerox Color and Monochrome Network Printers Customer Information ColorConnection.xerox.com140