Xerox Troubleshoot Your Printer: Fault Codes and Solutions

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WorkCentre Fault Codes

Fault codes are listed below. If multiple faults exist, only the highest-priority fault code appears in the message display. Press and hold the Start button to display the other codes. The original fault code is redisplayed by releasing the Start button.

 

Fault Code

Customer Action

 

 

E7

Switch the main power off, wait 5 seconds and switch

 

 

H2 - H4

the power on. Repeat two or three times. If the error

 

 

L1 - L6

persists, call 1-800-832-6979.

 

 

U2

 

 

 

C1

The front door of the machine is open. Close the

 

 

 

front door.

 

 

CH

The toner cartridge is not installed in the machine.

 

 

 

Install the toner cartridge.

 

 

Toner indicator

When the toner cartridge replacement indicator

 

 

light

appears, the toner cartridge will need to be replaced

 

 

 

soon. Be sure to have a replacement cartridge in

 

 

 

stock. You may extend the life of the toner cartridge

 

 

 

by removing it from the machine and shaking it from

 

 

 

side to side to loosen additional toner.

 

 

Drum indicator

The drum indicator is on when the drum is near

 

 

light

end of life (1,000 pages remaining) and blinks

 

 

 

when the drum is at end of life (refer to Drum

 

 

 

Cartridge Life).

 

 

J2

Replace the drum cartridge.

 

 

Jam indicator

E1 Paper jam in the paper feed tray.

 

 

light

E2 Paper jam inside of the machine.

 

 

 

E3 Paper jam in the paper exit area.

 

P

The paper feed tray is empty. Load paper.

NOTE: All the status codes will be displayed as a fixed 2 character code on the message display.

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Contents WorkCentre XE Series XE60/62/80/82 EME Compliance in Canada FCC Compliance in the USAEnergy Star XE80 series USA Its IllegalCanada Table of Contents Xerox Printer Services Program Status Monitor Supplies ServiceIntroduction InformationSymbology Safety NotesManual Conventions Safety Notes IiiSafety Notes Fault indicators and error message display WorkCentre FeaturesZoom R/E ratio range 50 to 200% Removing the Cardboard Unpacking the WorkCentreRemoving the Shipping Tape Removing the Shipping Screw Installing the Paper Tray Paper Output SupportRemoving the Protective Paper from the Drum Cartridge Installing the Toner Cartridge Page Getting To Know Your WorkCentre Installation RequirementsConnecting the Parallel Cable XE80, XE82 only Connecting the Power CordPaper Specifications Selecting MediaLoading Media Paper TipsIf copying onto an envelope Copy Quality Copy/Print FeaturesControl Panel Copy ContrastReduction/Enlargement Indicators forPaper tray, jams, toner and drum cartridge replacement Unit buttonsCClear Ready Indicator light StartOn-line/Off-line Button XE80, XE82 only Message displayProgrammable Feature Settings 0 7, Customizing Your WorkCentreMinutes Programmable Features ChartSeconds 100%Minute NominalOff Copying Oversized Documents Copying aTwo-Sided Copying On-line/Off-line Button Power SavingCopying While Printing Shut-offAuto Clear At the Paper Tray Clearing Paper JamsE1 Jam E2 Jam Inside the WorkCentrePaper Exit Area E3 JamWorkCentre Fault Codes Fault Code Customer ActionProblem Solving Auto Page Printer Driver Software Installation XE80, XE82 RAMInstallation for Windows 3.1x and Windows NT 4.0 or Ensure that the computer and the WorkCentre are turned offTo use the Status Monitor Xerox Printer Services Program Status MonitorTo use Status Monitor Help Double click Status Monitor Open Program ManagerDouble click Status Monitor Help Displaying the Driver Properties dialog from an application WorkCentre XE Properties Printer DriverTo use Status Monitor Options Windows 95, 98 and NTDisplaying the Properties dialog from the Start Menu WindowsProperties Tabs On-Line HelpCreating WorkCentre XE Floppy Disk Installation Diskettes Windows 95, Windows 98 and Windows NTCleaning the Outside Cleaning the WorkCentreCleaning the Document Glass and Cover Cleaning the Drum Cartridge Repacking the WorkCentre Storage/TransportationConsumables Copy/Print CountToner Cartridge Yield Storage Replacing the Toner CartridgeDrum Cartridge Life Replacing the Drum CartridgePage WorkCentr XE80 Appendix Warranty Proof of Purchase If you have a problem with your unitWhat the warranty does not cover How is a replacement obtained?How is warranty repair service obtained? What must you do?Replacement and repair are your only remedies Service after your three year warranty expires

XE82, XE62, XE80, XE60 specifications

The Xerox XE60, XE80, XE62, and XE82 are a series of multifunction printers that showcase the company's commitment to innovation and reliable printing solutions. Each model comes equipped with a range of features tailored to meet the diverse needs of businesses, making them suitable for both small offices and larger enterprises.

Starting with the Xerox XE60, this model is known for its efficient performance and compact design. It features high-speed printing capabilities, offering up to 60 pages per minute, which significantly enhances productivity in busy office environments. The XE60 employs advanced LED technology for quality imaging, ensuring sharp and vibrant prints. Additionally, it supports a range of media types, including envelopes, labels, and glossy paper, making it versatile for various tasks.

Moving to the XE80, this model steps up the performance with similar high-speed printing but adds functionalities such as duplex printing, allowing for automatic two-sided printing and reducing paper consumption. The XE80 is equipped with a user-friendly touchscreen interface, streamlining the user experience and allowing for easy navigation of settings and tasks.

The Xerox XE62, suitable for medium-sized businesses, combines productivity with advanced security features. It includes secure printing options, ensuring that sensitive documents remain protected until they are retrieved by authorized personnel. The XE62 also enhances connectivity with mobile printing capabilities, allowing users to print directly from their smartphones or tablets.

Next in the lineup is the XE82, which showcases enhanced color printing capabilities, making it an ideal candidate for businesses that require high-quality graphics. The XE82 utilizes advanced color calibration technologies to maintain consistency and accuracy across prints. It supports a variety of file formats, ensuring compatibility with different software applications.

All models in this series are designed with energy efficiency in mind, reducing the carbon footprint while delivering high volumes of prints. They come equipped with various finishing options, such as stapling and hole punching, catering to the needs of organizations that require professional-looking documents.

In conclusion, the Xerox XE60, XE80, XE62, and XE82 are robust and reliable multifaceted printers that provide superior performance, security features, and versatility. With their advanced technologies, they cater to a wide range of printing needs, making them an excellent investment for businesses aiming to enhance their workflow efficiency.