Before Calling for Service
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.
Symptom |
| Check/Remedy | ||||||||
|
|
|
|
|
|
|
|
| ||
|
|
|
|
|
|
|
|
|
| |
Disc tray does not open. | • Is the power cord plugged securely into the outlet? | |||||||||
| • Turn off the power and then turn it back on. | |||||||||
|
|
|
|
|
|
|
|
| ||
Playback does not start. | • Check the region number of the DVD. | |||||||||
| DVD discs purchased from abroad may not be playable. | |||||||||
| • | |||||||||
|
| player. | ||||||||
| • Make sure that the rating level is correct. | |||||||||
|
|
|
|
|
|
|
|
|
| |
Playback does not start | • Are you using a deformed disc or a disc with scratches on | |||||||||
immediately when the | ||||||||||
| the surface? | |||||||||
Play/Pause button is pressed. | • Wipe the disc clean. | |||||||||
|
|
|
|
|
|
|
|
| ||
|
|
|
|
|
|
|
|
| ||
Sound is not produced. | • No sound is heard during fast playback, slow playback, and step | |||||||||
| motion playback. | |||||||||
| • Are the speakers connected properly? Is the speaker setup | |||||||||
|
| correctly customized? | ||||||||
| • Is the disc severely damaged? | |||||||||
|
|
|
|
|
|
|
|
| ||
Sound can be heard only | • When listening to a CD or radio, sound is output to the front | |||||||||
| speakers (L/R) only. Select "PRO LOGIC II" by pressing |
|
|
|
|
|
| |||
|
|
|
|
| ||||||
from a few speakers and |
| (Dolby Pro Logic II) on the remote control to use all six speakers. | ||||||||
not all six. | • Make sure that the DVD disc is | |||||||||
• If you set C, SL, and SR to NONE in the speaker mode in the | ||||||||||
|
| audio setup of the setup screen, no sound is heard from the | ||||||||
|
| center speaker and the front left and right speakers. Set C, SL, | ||||||||
|
| and SR to SMALL. | ||||||||
|
|
|
|
|
|
|
|
| ||
Picture does not appear, sound | • Was the DVD player suddenly moved from a cold place to a warm | |||||||||
is not produced, or the disc |
| one? When condensation forms inside the player, remove the disc | ||||||||
| and let the player stand for 1 or 2 hours with the power on. (You | |||||||||
tray opens 2 to 5 seconds later. |
| |||||||||
| can use the player again after condensation disappears.) | |||||||||
|
|
|
|
|
|
|
|
|
| |
Dolby Digital 5.1 CH | • | Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 | ||||||||
CH Surround Sound is produced only if the disc is recorded with | ||||||||||
Surround Sound is not |
| |||||||||
• | 5.1 channel sound. | |||||||||
produced. | Is the audio language correctly set to DOLBY DIGITAL | |||||||||
the information display? | ||||||||||
|
| |||||||||
|
|
|
|
|
|
|
|
| ||
| • Is the remote control being operated within its operation range of | |||||||||
The remote control does not |
| angle and distance? | ||||||||
• Are the batteries exhausted? | ||||||||||
work. | ||||||||||
• Have you selected the mode(TV/DVD) functions of the remote | ||||||||||
|
| control (TV or DVD) correctly? | ||||||||
|
|
|
|
|
|
|
|
|
| |
ENG
Symptom |
| Check/Remedy |
| |||
|
|
|
|
| ||
|
|
|
|
|
| |
• Disc is rotating but no | • Is the TV power on? | |||||
picture is produced. | • | Are the video cables connected properly? | ||||
|
|
|
| |||
• Picture quality is poor and | • Is the disc dirty or damaged? | |||||
• A poorly manufactured disc may not be playable. | ||||||
picture is shaking. | ||||||
|
|
|
|
| ||
|
|
|
| |||
Audio language and | • Audio language and subtitles will not work for DVDs not containing | |||||
subtitles do not work. |
| them. And depending on the disc, they may work differently. | ||||
|
|
|
|
|
| |
Menu screen does not appear even | • Are you using a disc that does not contain menus? | |||||
when the menu function is selected. | ||||||
|
|
|
|
| ||
|
|
|
| |||
Aspect ratio cannot be | • You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX | |||||
| mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 | |||||
changed. |
| ratio only. Refer to the DVD disc jacket and then select the | ||||
|
| appropriate function. | ||||
|
|
|
|
|
| |
•The main unit is not working. |
|
|
|
|
| |
|
|
|
|
| ||
• Turn off the power and hold the button on the main unit for | ||||||
(Example: The power goes out or | ||||||
| longer than 5 seconds. | |||||
strange noise is heard.) |
| |||||
|
|
|
|
| ||
• The DVD player is not | Using the RESET function will erase all stored settings. | |||||
working normally. | Do not use this unless necessary. | |||||
|
|
|
|
| ||
•While “NO DISC” message appears on the display of main unit, hold
The password for rating |
| the main unit's |
| button for longer than 5 seconds. “INITIALIZE” |
| |
level has been forgotten. |
| appears on the display and all settings will return to the default values. |
| |||
• Press the POWER button. |
| |||||
| Using the RESET function will erase all stored settings. |
| ||||
| Do not use this unless necessary. |
| ||||
|
|
|
|
|
| |
Can't receive radio | • | Is the antenna connected properly? |
| |||
|
|
|
| |||
broadcast. | • If the antenna's input signal is weak, install an external FM |
| ||||
| antenna in an area with good reception. |
| ||||
|
|
|
|
| ||
“CHECK ANTENNA” is | • XM Antenna Connector and the XM Antenna is not properly |
| ||||
displayed. |
| connected. Check the connections. |
| |||
|
|
|
|
| ||
|
|
|
|
| ||
“ON SIGNAL” is displayed. | • Reposition your XM Antenna. |
| ||||
|
|
|
|
| MISCELLANEOUS | |
“OFF AIR” is displayed. | • | The selected channel is not currently broadcasting. | ||||
| ||||||
|
|
|
|
| ||
Receiving only XM channel | • XM Antenna is not activated. |
| ||||
0 and channel 1. | • | Access the website at “http://activate.xmradio.com” with a credit |
| |||
card to sign up. |
| |||||
|
|
| ||||
77 | 78 |