Crucial Performance Expectations, Availability

Xerox Nuvera™ 100/120 Digital Copier/Printer Customer Expectations Document

Crucial Performance Expectations

The Xerox Nuvera™ 100/120 Digital Copier/Printer is a “clean-sheet” design utilizing innovative technologies. It is the new base platform for Xerox monochrome products.

The following expectations should be explicitly set. Please see the appropriate section of the CED for more detail.

Availability

The Xerox Nuvera™ 100/120 Digital Copier/Printer will be available on a monthly average 92% to 96% of the time.

•Availability is defined as the amount of time the machine is not being serviced or waiting for service by Xerox.

•Given similar service coverage, DocuTech® availability averages up to 95%.

Media Capability

•Reinforced stocks should be limited to less than 90 loaded in a tray at one time.

•Tab jobs must be run with reverse collated tabs. Also, Running tabs requires proper use of the supplied Tab Guides.

•Tabs are supported when the number of segments is 10 or less.

•Envelopes

Envelopes should be limited to 60 loaded in a tray at one time. Nuvera feeder trays feed until almost empty but not until empty, leaving 20~40 sheets remaining. When running envelopes frequent reloading of the feeder trays will be required.

Very slight wrinkles (1/2 inch long) may occur on the trail edge of envelopes at the corners.

Due to the nature of feeding envelopes with flap open, some mis-stacking may occur in the top tray as the envelopes catch on the open flaps.

Envelopes can only be sent to the Top Tray, with a maximum limitation of 15.

•Drilled Paper & Tab Jobs: Currently most jobs are delivered face down, with the bind edge trailing to match the requirements of the finisher. When tabs are run to the MFF, the tabs must be delivered with the tab leading and this requires an inversion at the exit of the paper path and entrance into the finisher. It is quite common to run drilled paper when running tabbed jobs, and this requires the user to reverse the loading of the drilled body stock in the tray such that the drilled edge is opposite what the paper tray loading label for drilled body stock shows.

•Windowed stocks are not supported – performance (jams) maybe degraded.

•DocuCards

DocuCards can only be loaded 100 at a time in a tray. Nuvera feeder trays feed until almost empty but not until empty, leaving 20~40 sheets remaining. When running DocuCards, frequent reloading of the feeder trays will be required.

DocuCards can only be run to the Top Tray of the finisher. Some mis-stacking may occur as the DocuCards catch on the edges of the stacked sheets.

Printer Module

•This is not a print to edge system due to potential image quality defects on the edge of the page.

•Printing on SRA3 can result in inboard and outboard edge image quality defects.

•Stocks with pre-printed Xerographic color inks are not suitable for feeding from the Sheet Feed Module (SFM); such stocks can be fed from the Insertion Module (IM).

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