Troubleshooting
Remote Console
Problem:
The Remote console login page will not display on my browser.
Solution:
•Verify that you are using Microsoft Internet Explorer 6.0 or higher.
•Verify that the ActiveX
•A firewall may prevent access to the remote console. Verify that default ports 900, 901, and 902 for both HTTP and HTTPS are open. If you have selected your own ports, verify that the three consecutive ports are open based on the first port number you selected.
Problem:
The video quality is bad and/or grainy.
Solution:
•Use the
•Select “Automated Adjust” under Manual video settings. Refer to page 52.
Problem:
I forgot my password. How can I reset the RIPM to factory defaults?
Solution:
• Refer to the “Restoring Factory Defaults” section on page 57.
Problem:
I changed the LAN settings to a static IP address, but I cannot get into the web interface through the new IP address.
Solution:
•Make sure you uncheck the “Enable DHCP” box.
•Check whether the computer you are using to access the web interface has an IP address in the same domain as the new IP address to which you set your Switch.
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