Troubleshooting
Link/Activity LED is solid but cannot connect to the Internet
If you have a signal but can’t get online or obtain an IP address, the problem may be that there is a mismatch between the encryption key settings in your computer and wireless router or access point.
Check the WEP key settings to see if they match. The key is case-sensitive and the spelling on each computer and wireless router or access point must be exactly the same in order for the Card to connect to the router. For more information about encryption, please see “Securing your Wi-Fi Network” of this manual.
If issues persist even at close range, please contact Belkin Technical Support.
Data transfer is sometimes slow
Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases. Other factors that will cause signal degradation (metal is generally the worst culprit) are obstructions such as walls and metal appliances. As a result, the typical indoor range of your wireless devices will be between 100 to 200 feet. Note also that connection speed may decrease as you move farther from the wireless router or access point.
In order to determine if wireless issues are related to range, we suggest temporarily moving the computer, if possible, to five to 10 feet from the wireless router or access point. Please see the section titled “Placement of your Wireless Networking Hardware for Optimal Performance” of this manual. If issues persist even at close range, please contact Belkin Technical Support.
Signal strength is poor
Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases. Other factors that will cause signal degradation (metal is generally the worst culprit) are obstructions such as walls and metal appliances. As a result, the
