Troubleshooting

Table of Contents

sections

I can’t connect to the Internet wirelessly, but my network name is listed.

If the name of your network is listed in the “Available Networks” list, please follow the steps below to connect wirelessly:

If you are still unable to access the Internet after completing these steps, please contact Belkin Technical Support..

1.Click on the correct network name in the “Available Networks” list..

2.If the network has security (encryption) enabled, you will need to enter the network key.. For more information regarding security, see the section entitled “Changing the Wireless Security Settings”..

3.Within a few seconds, the tray icon in the lower, left-hand corner of your screen should turn green, indication of a successful connection to the network..

I can’t connect to the Internet wirelessly, and my network name is not listed.

If the correct network name is not listed under “Available Networks” in the wireless utility, please attempt the following troubleshooting steps:

1.Temporarily move computer, if possible, five to 10 feet from the Router.. Close the wireless utility, and reopen it.. If the correct network name now appears under “Available Networks”, you may have a range or interference problem.. Please see the suggestions discussed in the section titled “Placement of your N+ Wireless Router” of this User Manual..

2.Using a computer that is connected to the Router via a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled.. This setting is found on the Router’s wireless “Channel and SSID” configuration page..

•My wireless network performance is inconsistent.

•Data transfer is sometimes slow.

•Signal strength is poor.

•Difficulty establishing and/or maintaining a Virtual Private

Network (VPN) connection.

Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases.. Other factors that will cause signal degradation (metal is generally the worst culprit) are obstructions such as walls and metal appliances.. Note also that connection speed may decrease as you move farther away from the Router..

In order to determine if wireless issues are related to range, we suggest temporarily moving the computer, if possible, five to 10 feet from the Router..

Changing the wireless channel—Depending on local wireless traffic and interference, switching the wireless channel of your network can improve performance and reliability.. The default channel the Router is shipped with is channel 11; you may choose from several other channels depending on your region.. See the section on page 39 entitled “Changing the Wireless Channel” for instructions on how to choose other channels..

Double N+ Wireless Router